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Old July 6th, 2005, 11:00 PM   #1
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DVD burner help

Hello. I recently got a new computer, and took my DVD-RW drive from the old case, and put it in this new one.

Now, in the old case, it worked fine.

In the new one, not so much. It's there, the computer acknowledges that it's there, it will read discs just fine, but I just found out that it won't write to them. I thought maybe it was specific to the new copy of Nero I just bought, but for fun I tried to burn with Roxio, and got an "incompatible media" message.

I'm using fujifilm blank DVD-Rs, just like I used before. I'm staring, right now, at a disc I burned a while back (in the old computer), that is also a Fujifilm DVD-R, so I don't understand how they could be incompatible. I just bought some new discs, and the only difference is that these new discs say "up to 8x write speed". Could that make any difference? I didn't see any other fujifilm DVD-Rs when I was shopping, and figure they'd all burn at the same speed, no? The disc that I burned successfully was done a few months ago, so maybe the discs just have different print on them now? I don't know. Anyway. . .help! Thanks.

Oh yeah. . .new computer is a Dell, P4 2.8 Ghz, 1 gig ram. Burner is, according to my device manager, an "NEC DVD_RW ND-3520A". Someone on the forum recommended it, and it's worked fine until now.
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Old July 7th, 2005, 11:22 AM   #2
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fujifilm dvd-r's have been manufactured by at least a couple of different companies in the past, but that shouldn't be an issue.

how about the dvd-r/w that came with the drive? have you tried to write to that disc... did you set the master/slave correctly on the drive when you installed it? the best way to do it is to put the drive on it's own ide channel, as the master.

just for drill, update your nero by downloading the latest version via their website.
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Old July 7th, 2005, 11:42 AM   #3
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If you can read discs, the jumpers should OK. It is possible to cause some speed problems if you don't turn on DMA mode or you get the drive cable in backwards (assuming it is a PATA drive). I can't check my WinXP machine right now ('guessing that's your OS), but you should find an UltraDMA option under your IDE controller in Device Manager (bonus tip: it should probably be enabled for your hard drive(s) as well).

Your problem may be disc media. My 4x Sony burner can be picky about my 8x DVD-R Taiyo Yuden discs, and occasionally fails the power calibration stage when I try to burn a disc. It seems that powering down or burning at 1x solves it. 4x TY discs work flawlessly, and I have burned many of each.

It's possible that Fuji changed to a new supplier who's disc chemistry isn't agreeing with your burner anymore (I see that yours should be good up to 16x, so it's not a speed incompatibility like mine). Any chance you've got an old Fuji disc still lying around that you can try? Do CDRs still burn OK? What about a different brand of DVD-R's? What speed are you trying to burn at?
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Old July 7th, 2005, 05:56 PM   #4
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Thanks.

I'll mess with the device manager options.

I haven't tried a CD yet; that idea just occurred to me.

I don't think there are any old discs lying around. . .I'll look, but I went out and bought new ones 'cause I couldn't find any.
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Old July 8th, 2005, 02:44 AM   #5
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I'm sorry. . .I couldn't find an option for ultra dma enable under the IDE controllers/DVD controllers in the device manager. Where be it?

Also. . .I tried to burn on a memorex CD-R. . .and it worked! I got a wonderful, crappy looking VCD (as expected), that played in a regular DVD player.
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Old July 8th, 2005, 09:24 AM   #6
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In WinXP and Win2KPro Device Manager look under "Primary IDE Channel" or "Secondary IDE Channel," depending on which cable your burner is plugged into. There should be a "Transfer Mode" option listed in the "Advanced Settings" tab for both the master and slave devices, which should say "DMA if available." If it says "PIO Only," try changing it and rebooting. Most drives that don't support DMA mode won't be found in today's Pentium 4 machines.

On the other hand, if the burner is a SATA drive it may not have this setting, or it may be called something different. I haven't worked with those drives yet.

'Glad to hear that the CDR burn worked -- what speed did you use? As a side note, I've had reliability problems with Memorex discs. If your mileage is better, great, but that's my experience. That's why I use Taiyo Yuden for all of my media (it's a manufacturer's brand, not a relabeled brand that can change suppliers like your Fuji discs appear to have).
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Old July 8th, 2005, 11:54 AM   #7
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his nec has the typical ide interface, it's definitely not a sata.

there could be an issue with the norton type of virus scanner/firewall garbage software that is interfering and stealing bandwidth... turn all that stuff off when burning, use the task manager to see what background processes you have running.
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Old July 8th, 2005, 12:35 PM   #8
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Oh, baby, you're right! I do have norton on. I'll mess with it. Thanks. I don't know what speed I burned at, whatever Nero defaults to.
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Old July 8th, 2005, 05:06 PM   #9
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Ok, so. . .here's the new deal. In Roxio, I can burn fine, apparently to either these memorex discs I just got, or the Fujifilm DVD-Rs, but Nero still doesn't like either one. I disabled Norton and zonealarm, but no help. I wanted to paste the error log into this post, but it's too long.
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Old July 8th, 2005, 08:12 PM   #10
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Roxio works and Nero doesn't? Weird. I just remembered that I had trouble with another Dell machine recently (stock Samsung CD-RW burner), but in that case Nero worked and Roxio didn't. It was a combination of DMA being set up wrong, using Roxio 7.5 instead of 7.0, and needing to update the firmware in the burner. Finally just bought Nero instead and it's been working ever since. I don't remember what version offhand -- I can check on Monday. OS was Win2KPro.

Maybe Nero needs to be reinstalled now that Roxio is working? What did you have to do to make Roxio work (your original post says neither worked)?

Dan, good call on the Norton tip -- I'd forgotten how much it can mess with things (I use AVG).
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Old July 8th, 2005, 10:46 PM   #11
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Uh. . .I don't think I did anything. I just tried a different DVD-R disc than the one I'd been using.

I guess even though nero wasn't burning, it was doing something to the discs I put in that rendered them useless thereafter, and I tried a useless one the first time I tried Roxio.

The DMAs are all enabled, by the way.
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Old July 9th, 2005, 12:54 AM   #12
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It generally is not a good idea to have both, Roxio and Nero on the same machine. Maybe there is a conflict and Nero does not have exclusive access to the DVD burner?
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Old July 9th, 2005, 10:34 PM   #13
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getting rid of roxio does sound like a good idea... same thing with norton, uninstall that turkey... you'll never be able to get rid of it totally, just do the best job you can, lol.

i use bitdefender, it's free... set it up to ask you when it wants to install the automatic update, so that it won't interfere with a dvd burn, or make sure you aren't burning when it's scheduled to update.

take a close look at the bad discs... they should have a small area burned around the hub, which would indicate that the burning process was started... they can't be used after that.
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Old July 9th, 2005, 10:45 PM   #14
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NEC is a good brand in my book. I would try re-installing the burner, and make sure you have all of the newest drivers and patches. Try NEC's site, and see if they have a forum there, it may be a simple solution.
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Old July 9th, 2005, 11:33 PM   #15
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Thanks, gents.

Before I go deleting and uninstalling things. . .here's the error log from Nero. Can anyone tell me what went wrong?

[16:36:54] NeroVision Log created (Date: 07/08/2005)
[16:36:54] NeroVision Processors: 1 (Intel)
[16:36:54] NeroVision OS: Windows Windows XP
[16:36:55] GCCore Detected DirectX Version: 9.0c
[16:36:56] GCHW Node added: ACPI Fixed Feature Button
[16:36:56] GCHW Node added: Intel Processor
[16:36:56] GCHW Node added: Programmable interrupt controller
[16:36:56] GCHW Node added: System timer
[16:36:56] GCHW Node added: High Precision Event Timer
[16:36:56] GCHW Node added: Direct memory access controller
[16:36:56] GCHW Node added: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
[16:36:56] GCHW Node added: ECP Printer Port
[16:36:56] GCHW Node added: Communications Port
[16:36:56] GCHW Node added: System speaker
[16:36:56] GCHW Node added: PCI bus
[16:36:56] GCHW Node added: System CMOS/real time clock
[16:36:56] GCHW Node added: System board
[16:36:56] GCHW Node added: System board
[16:36:56] GCHW Node added: Motherboard resources
[16:36:56] GCHW Node added: Numeric data processor
[16:36:56] GCHW Node added: ACPI Power Button
[16:36:56] GCHW Node added: Microsoft ACPI-Compliant System
[16:36:56] GCHW Node added: Dell P780
[16:36:56] GCHW Node added: Dell P780
[16:36:56] GCHW Node added: Microsoft USB Wheel Mouse Optical
[16:36:56] GCHW Node added:
[16:36:56] GCHW Node added: CD-ROM Drive
[16:36:56] GCHW Node added: Disk drive
[16:36:56] GCHW Node added: ISAPNP Read Data Port
[16:36:56] GCHW Node added: Printer Port Logical Interface
[16:36:56] GCHW Node added: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
[16:36:56] GCHW Node added: Intel(R) PRO/100 VE Network Connection
[16:36:56] GCHW Node added: Intel(R) 82801 PCI Bridge - 244E
[16:36:56] GCHW Node added: Intel(R) 915G/P/GV Processor to I/O Controller - 2580
[16:36:56] GCHW Node added: Intel(R) 915G/P/GV PCI Express Root Port - 2581
[16:36:56] GCHW Node added: Intel(R) 82915G/GV/910GL Express Chipset Family
[16:36:56] GCHW Node added: Intel(R) 82801FB LPC Interface Controller - 2640
[16:36:56] GCHW Node added: Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM PCI Express Root Port - 2660
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM SMBus Controller - 266A
[16:36:56] GCHW Node added: SoundMAX Integrated Digital Audio
[16:36:56] GCHW Node added: Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
[16:36:56] GCHW Node added: Intel(R) 82915G/GV/910GL Express Chipset Family
[16:36:56] GCHW Node added: Primary IDE Channel
[16:36:56] GCHW Node added: Primary IDE Channel
[16:36:56] GCHW Node added: ACPI Multiprocessor PC
[16:36:56] GCHW Node added: Volume Manager
[16:36:56] GCHW Node added: AFD
[16:36:56] GCHW Node added: 1394 ARP Client Protocol
[16:36:56] GCHW Node added: Beep
[16:36:56] GCHW Node added: dmboot
[16:36:56] GCHW Node added: dmload
[16:36:56] GCHW Node added: dvd_2K
[16:36:56] GCHW Node added: Fips
[16:36:56] GCHW Node added: Generic Packet Classifier
[16:36:56] GCHW Node added: HTTP
[16:36:56] GCHW Node added: i2omgmt
[16:36:56] GCHW Node added: IntelIde
[16:36:56] GCHW Node added: IP Network Address Translator
[16:36:56] GCHW Node added: IPSEC driver
[16:36:56] GCHW Node added: ksecdd
[16:36:56] GCHW Node added: mnmdd
[16:36:56] GCHW Node added: mountmgr
[16:36:56] GCHW Node added: NAVENG
[16:36:56] GCHW Node added: NAVEX15
[16:36:56] GCHW Node added: NDIS System Driver
[16:36:56] GCHW Node added: Remote Access NDIS TAPI Driver
[16:36:56] GCHW Node added: NDIS Usermode I/O Protocol
[16:36:56] GCHW Node added: NDProxy
[16:36:56] GCHW Node added: NetBios over Tcpip
[16:36:56] GCHW Node added: Null
[16:36:56] GCHW Node added: PartMgr
[16:36:56] GCHW Node added: ParVdm
[16:36:56] GCHW Node added: Remote Access Auto Connection Driver
[16:36:56] GCHW Node added: RDPCDD
[16:36:56] GCHW Node added: SAVRT
[16:36:56] GCHW Node added: SAVRTPEL
[16:36:56] GCHW Node added: SYMDNS
[16:36:56] GCHW Node added: SymEvent
[16:36:56] GCHW Node added: SYMFW
[16:36:56] GCHW Node added: SYMIDS
[16:36:56] GCHW Node added: SYMIDSCO
[16:36:56] GCHW Node added: SYMNDIS
[16:36:56] GCHW Node added: SYMREDRV
[16:36:56] GCHW Node added: SYMTDI
[16:36:56] GCHW Node added: TCP/IP Protocol Driver
[16:36:56] GCHW Node added: VgaSave
[16:36:56] GCHW Node added: VolSnap
[16:36:56] GCHW Node added: vsdatant
[16:36:56] GCHW Node added: Remote Access IP ARP Driver
[16:36:56] GCHW Node added: Audio Codecs
[16:36:56] GCHW Node added: Legacy Audio Drivers
[16:36:56] GCHW Node added: Media Control Devices
[16:36:56] GCHW Node added: Legacy Video Capture Devices
[16:36:56] GCHW Node added: Video Codecs
[16:36:56] GCHW Node added: WAN Miniport (L2TP)
[16:36:56] GCHW Node added: WAN Miniport (IP)
[16:36:56] GCHW Node added: WAN Miniport (PPPOE)
[16:36:56] GCHW Node added: WAN Miniport (PPTP)
[16:36:56] GCHW Node added: Packet Scheduler Miniport
[16:36:56] GCHW Node added: Packet Scheduler Miniport
[16:36:56] GCHW Node added: Direct Parallel
[16:36:56] GCHW Node added: Terminal Server Keyboard Driver
[16:36:56] GCHW Node added: Terminal Server Mouse Driver
[16:36:56] GCHW Node added: Plug and Play Software Device Enumerator
[16:36:56] GCHW Node added: Microcode Update Device
[16:36:56] GCHW Node added: Microsoft System Management BIOS Driver
[16:36:56] GCHW Node added: OpenManage Client Instrumentation device driver
[16:36:56] GCHW Node added: Generic volume
[16:36:56] GCHW Node added: Generic volume
[16:36:56] GCHW Node added: Generic volume
[16:36:56] GCHW Node added: Microsoft Kernel System Audio Device
[16:36:56] GCHW Node added: Microsoft Kernel Wave Audio Mixer
[16:36:56] GCHW Node added: Microsoft WINMM WDM Audio Compatibility Driver
[16:36:56] GCHW Node added: USB Root Hub
[16:36:56] GCHW Node added: USB Root Hub
[16:36:56] GCHW Node added: USB Root Hub
[16:36:56] GCHW Node added: USB Root Hub
[16:36:56] GCHW Node added: USB Root Hub
[16:36:56] GCHW Node added: USB Printing Support
[16:36:56] GCHW Node added: Microsoft USB Wheel Mouse Optical
[16:36:56] GCHW Node added: HP Deskjet 3740 Series
[16:36:56] GCHW Node added: 1394 Net Adapter
[16:36:58] ExpressUI Running NeroVision Express 3 Version: 3.1.0.0
[16:37:00] MMTools adding c:\Documents and Settings\Josh Bass\My Documents\DV Projects\DVDs\movie MPEG2s\Peter and I MPEG-2 default DVD NTSC template.mpg video/0
[16:37:03] MMTools --- used source filters ---
[16:37:03] MMTools {E436EBB5-524F-11CE-9F53-0020AF0BA770} - File Source (Async.)
[16:37:03] MMTools {A336CD3B-599C-4F70-A34D-E88EDE4B64C3} - Nero Splitter
[16:37:03] MMTools {C0BA9CF8-96E0-4C34-B5DE-E92C3FC05ED6} - Nero Video Decoder
[16:37:03] MMTools file type MPEG2 - video
[16:37:03] MMTools --------------------
[16:37:05] DVDEngine Running DVDEngine version: 3.0.1.96
[16:37:05] DVDEngine BEGIN: IDVDEngineManagerImpl - CreateDVDVideoSession
[16:37:05] DVDEngine END: IDVDEngineManagerImpl - CreateDVDVideoSession
[16:37:05] DVDEngine BEGIN: IDVDVideoSessionImpl - ~IDVDVideoSessionImpl
[16:37:05] DVDEngine END: IDVDVideoSessionImpl - ~IDVDVideoSessionImpl
[16:37:24] GCCore The following operation did not finish in the past 15 seconds: Grab still image (AVStillSource)
[16:37:39] GCCore The following operation did not finish in the past 15 seconds: Grab still image (AVStillSource)
[16:37:53] MMTools adding cached c:\Documents and Settings\Josh Bass\My Documents\DV Projects\DVDs\movie MPEG2s\Peter and I MPEG-2 default DVD NTSC template.mpg video/0
[16:37:54] GCCore The following operation did not finish in the past 15 seconds: Grab still image (AVStillSource)
[16:37:54] DVDEngine BEGIN: IDVDEngineManagerImpl - CreateDVDVideoSession
[16:37:54] DVDEngine END: IDVDEngineManagerImpl - CreateDVDVideoSession

Last edited by Josh Bass; July 10th, 2005 at 01:20 AM.
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