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-   -   Quicktime 7.5 (http://www.dvinfo.net/forum/final-cut-suite/125013-quicktime-7-5-a.html)

Paul Cronin June 30th, 2008 10:33 AM

Quicktime 7.5
 
Any one upgrade to quicktime 7.5? Any problem?

Robert Lane June 30th, 2008 09:21 PM

Inevitably there are always those who have issues after upgrades mostly due to poor project/OS management but so far I've only seen praise for QT 7.5 fixing issues rather than causing new ones.

Paul Cronin July 1st, 2008 08:56 AM

Thanks Robert better to check then be disappointed.

Aric Mannion July 1st, 2008 11:51 AM

Wait what ever happened with QT 7.4 making it impossible to do video production? I guess it would check all your movies for copyright protection and decide that your after effects projects are bootleg movies and stop your rendering, ruining your life.
Is this true, and if so is it still true? I have been desperately clenching onto 7.3.

Robert Lane July 1st, 2008 11:59 AM

The error you're referring to specifically affected After Effects and Premiere, a bug that was noted back in January and has since been dealt with.

Luc Fontaine July 1st, 2008 03:25 PM

I have a G5 1.6Mghz. I updated to Quicktime 7.5 and all hell broke loose. I had to reinstall OS and archive first and updated everything up to Quicktime 7.4.

I could not capture video from my Mini Dv cam with FCE and all my .mov files could not play smoothly. I think 7.5 has issues with G5s. Once I reinstalled OS Tiger and reverted back to Quicktime 7.4 everything went back to normal.

Regards

Luc Fontaine

Paul Cronin July 1st, 2008 03:34 PM

I updated today and am now having problems with Media Manager. When I try to copy a project to my back up drive it starts and then locks up about 1/3 to 1/2 of the way through. That is a hard lock up no force quit will work.

I tried to trash preferences and that did not help. Ugh when will I learn the lesson not to update quicktime until I have to reminds me of being on a PC.

James Brill July 1st, 2008 04:32 PM

I lost the use of my matrox mxo all together with the FCP 6.0.4 upgrade. I have to trash my preferences every time I open up FCP. Before the 6.0.4 upgrade when I only had quicktime 7.5 and FCP 6.0.3 I could use the MXO with FCP but couldn't calibrate my monitor because it would constantly freeze when trying to play back the test image. Looks like I'm going back to FCP 6.0.3 and QT 7.4.

David Scattergood July 1st, 2008 06:35 PM

I really hope this QT upgrade isn't why my FCP (v5) has had it's first total crash today...and also why my HDD completely vanished for a few hours...but I'll admit my OS management is pretty poor.
Disk Warrior for me (thanks again Robert!).

Simon Wyndham July 1st, 2008 06:56 PM

Quote:

I lost the use of my matrox mxo all together with the FCP 6.0.4 upgrade.
Yep, same here. Haven't tried trashing preferences, but the output from the MXO is all 'weird' after doing the update.

James Brill July 2nd, 2008 12:37 AM

Quote:

Originally Posted by Simon Wyndham (Post 901846)
Yep, same here. Haven't tried trashing preferences, but the output from the MXO is all 'weird' after doing the update.

I got my MXO a couple weeks ago so I got to proc amp once before going to 7.5 and now this. Kind of wish I just saved up and got the mxo2 and hdmi tv

Magnus Eklof July 2nd, 2008 03:56 AM

Quicktime 7.5 + MXO weirdness...
 
Quote:

Originally Posted by Simon Wyndham (Post 901846)
Yep, same here. Haven't tried trashing preferences, but the output from the MXO is all 'weird' after doing the update.

Hi everybody!
My MXO has also completely lost it, this is a known issue under QT 7.5 and Matrox is supposedly working on this, the culprit however is the QT upgrade, not the MXO, more info on this on Matrox´s own user forum.
Magnus

Paul Cronin July 2nd, 2008 06:04 AM

So how do I go back to Quicktime 7.4?

Magnus Eklof July 2nd, 2008 07:48 AM

Quote:

Originally Posted by Paul Cronin (Post 902053)
So how do I go back to Quicktime 7.4?

Like this;

<http://www.macfixit.com/article.php?story=20080617143056579>

Magnus

Paul Cronin July 2nd, 2008 08:53 AM

Thanks Magnus I will look into that option.

David Scattergood July 4th, 2008 05:54 AM

Quote:

Originally Posted by Magnus Eklof (Post 902093)
Like this;

<http://www.macfixit.com/article.php?story=20080617143056579>

Magnus

Magnus - I tried this method but cannot open (have no application to open) the dmg. (there's two) files?

I cannot open FCP at all (and cannot quit FCP either) - if I can't revert to QT 7.4 then I'll try a reinstall of FCP first. Nightmare whatever is causing this - bang in the middle of a project with a deadline.

David McGiffert July 4th, 2008 07:20 AM

I am not trying to nail you guys while you're already down,
but I am sure you know these updates should never,
as in never,
be done while you are in the middle of a project.

Apple has an unfortunate track record in this area.

Sorry to hear of all the troubles...


David

David Knaggs July 18th, 2008 08:39 AM

Quote:

Originally Posted by James Brill (Post 901763)
I lost the use of my matrox mxo all together with the FCP 6.0.4 upgrade. I have to trash my preferences every time I open up FCP. Before the 6.0.4 upgrade when I only had quicktime 7.5 and FCP 6.0.3 I could use the MXO with FCP but couldn't calibrate my monitor because it would constantly freeze when trying to play back the test image. Looks like I'm going back to FCP 6.0.3 and QT 7.4.

Quote:

Originally Posted by Simon Wyndham (Post 901846)
Yep, same here. Haven't tried trashing preferences, but the output from the MXO is all 'weird' after doing the update.

Hi James and Simon.

Have Matrox now fixed the MXO so that it works with the latest QuickTime and FCP version?

Or are Matrox not fixing it at all and waiting for an FCP/QT upgrade instead?

James Brill July 18th, 2008 10:27 AM

To my knowledge there are work arounds but no actual fix as of yet for FCP. The problems include not being able to calibrate the monitor and not being able to use it as a preview monitor in FCP without tossing your preferences first. It still works fine with color and with after effects however.

David Knaggs July 18th, 2008 12:25 PM

Thanks, James. I'm thinking of getting an MXO soon and using it with Color. But if I'm not able to calibrate it in the first place ...

James Brill July 18th, 2008 11:46 PM

Perhaps hold off because I did the work around so you can calibrate and now my Color display is black and white. Honestly I think I'm going to sell my MXO and ACD and get the mxo 2 and a lcd tv.

Mike Barber July 19th, 2008 01:05 AM

Why are you upgrading QT?
 
Instead of asking if the latest version of QT is OK, why not first stop to ask "why should I consider upgrading QT?"

For those who are not readers of Shane Ross' Little Frog in High Def blog:

Quote:

One HUGE thing that you need to get right to ensure a really good working Final Cut Pro system is the perfect balance of Final Cut Pro and Quicktime. Quicktime is the engine in FCP, everything that FCP captures it captures as Quicktime. So having the right version for the version of FCP you are using is critical.
I strongly suggest you check out his recent post about Final Cut Pro and QuickTime Versions. Read it now, thank me later.

David Knaggs July 19th, 2008 08:30 AM

Quote:

Originally Posted by James Brill (Post 909416)
Perhaps hold off because I did the work around so you can calibrate and now my Color display is black and white. Honestly I think I'm going to sell my MXO and ACD and get the mxo 2 and a lcd tv.

Thanks for the info, James. Very disappointing news about the MXO. It really seemed to be the best all-round monitoring solution (with an LCD screen). I'll keep my fingers crossed that they fix it in the next two weeks. In the meantime, I might look at an alternative like getting a colorimeter such as the Eye-One Display 2 and then procuring some software (perhaps cineSpace?) capable of making a 3-D LUT of my screen (and make one for an HD finish and another for PAL). Color, I've been led to believe, supports 3-D LUTs (although I'm still only wading through my early Color tutorials).

But the MXO really looks the easiest (which suits me 100%) and, as Matrox seem to be a relatively small company, I hope they'll be quicker to respond to changes that Apple make with their Pro Apps. After all, the MXO is an Apple-only product. Apple is right to keep on trying to improve FCP and QT and Matrox has to recognize this and strive to keep the MXO working with each improved QT and FCP version that comes out.

James Brill July 19th, 2008 11:30 PM

I can't revert back to 6.0.3 because of stupid FCP feature that doesn't let you open up "newer" projects. The MXO was exactly what I wanted but now it's nothing but trouble, it is just a thousand dollar paper weight at this point. I'd rather of sprang the extra 500 bucks and got a Kona LHe or Blackmagic with hdmi and got in and out. I personally think this is ridiculous since Matrox only makes these products for FCP. If they don't come up with a patch soon, with in a week or 2, I am contacting Matrox directly and asking for my money back.

I don't want to get in trouble for this but if anyone wants a matrox mxo let me know because I can't afford to just wait for Matrox.

P.S. After effects and Color no longer give out a color output so now no app works with the mxo.

David Knaggs August 17th, 2008 02:25 AM

Hi James.

The time has just about come to set up my own color correction solution and I was wondering how you went with the MXO. Did you get it working?

I noticed that someone posted a workaround on the Matrox forums of downgrading QT to 7.4.5 using a software solution called Pacifist (which is $20 shareware). Then calibrated the monitor with the Proc Amp set-up. Once the calibration was done, upgraded again to QT 7.5 to continue working with FCP 6.0.4.

Did you try something like this?

Simon Wyndham August 17th, 2008 05:01 AM

It is a disgrace that Matrox haven't updated the drivers yet. They've had over two months to rectify it. There are people out there who have bought brand new Macs with MXO's installed who cannot get it calibrated out of the box.

This smells of the one time it took Matrox three years to release an updated driver to fix one of their previous devices. Absolutely unforgivable.

Robert Lane August 17th, 2008 11:01 AM

older is better
 
The one thing to keep in mind about constantly updating your apps and sub-components is that you're risking this very scenario, that hardware or software won't be compatible.

When purchasing a stand-alone "boxed" edit system such as Avid, Quantel or others you'll notice that the installed software environment for sub-components such as QT are almost always several versions back from the "current" or recently released. That's because it takes a great deal of time to weed through all the potential compatibility issues that ensue with updated software.

The MXO lists the last compatible version of QT as being associated with OS 10.5.2 - NOT the current .4 version of the OS. They simply haven't had enough time to test the new environment.

It's illogical to assume that any third-party company to an Apple device or application can keep up with their own product development AND Apple's constant updates simultaneously. It takes a great deal of time and money to dedicate even just one person to conjure up every possible conflict a user might encounter - and then write the appropriate code for it.

If you want to guarantee compatibility or, be able to get support from the third-party company on issues then your software environment should match what they show as being supported, otherwise when you update beyond the manufacturers tested systems then you in fact become their un-paid system tester and they will learn from you - if you call in with problems.

Simon Wyndham August 17th, 2008 07:40 PM

The trouble is though Robert that in order for the latest FCP updates (which fixes bugs) to work, you have to have the latest QT version.

Further, as I pointed out there are NEW machines being sold with the MXO and the latest drivers that don't work! Given what you have said about compatibility those computers should not be sold. In fact the MXO should be taken off the market because it will not work with any new copy of FCP being bought at the present time.

In any case, this isn't a problem with compatibility with a version of Leopard. It is a problem with compatibility with QT. And the MXO guys have had more than long enough to sort it out. They are losing sales and existing customers, if their forums are anything to go by, like a ship with holes in it.

Quote:

It takes a great deal of time and money to dedicate even just one person to conjure up every possible conflict a user might encounter - and then write the appropriate code for it.
There is one conflict. The Procamp not working. It shouldn't take them two months to release a fix for this one single critical element. Otherwise they should take the MXO off the market because as I have pointed out they are selling new systems that do not work.

Are you saying that when someone purchases a new computer that they shouldn't expect it to work as expected? Can you imagine what this does to Matroxs reputation when someone first goes to set up the MXO on their new computer and the setup program keeps crashing? There are examples of this very thing happening on their forums.

Christopher Ruffell September 9th, 2008 03:08 PM

QuickTime 7.5.5
 
Guinea Pig: I just downloaded and installed - we'll see how this goes.

Apple Compressor is already really messed up, despite OS reinstalls, FCS reinstalls. But, I'm hoping this will help.

Andrew Kimery September 9th, 2008 03:42 PM

The MXO bug should be fixed now.

Little Frog in High Def: MATROX MXO & QUICKTIME 7.5 DON'T MIX


-A

Paul Cronin September 11th, 2008 03:31 PM

Christopher how is the new QuickTime 7.5.5 update working with FCS?

Simon Wyndham September 11th, 2008 03:46 PM

No problems here so far. And as another plus Matrox have finally released a patch for the MXO!

James Brill September 11th, 2008 07:55 PM

So 7.5.5 works with the MXO? I'm scared to do it since I just got my MXO to work again and it is glorious.

Paul Cronin September 12th, 2008 09:26 AM

Is there a way to find out what fixes 7.5.5 has from 7.5?

Boyd Ostroff September 12th, 2008 10:11 AM

Quote:

Originally Posted by James Brill (Post 933544)
So 7.5.5 works with the MXO? I'm scared to do it since I just got my MXO to work again and it is glorious.

I just put together a new system this week with an MXO, and updated to the newest version of all software first. I'm not in the same place as that system now, but I have the newest Quicktime as of Tue 9/9. After installing the MXO patch, color calibration worked fine. No problems with FCS either (also updated to newest version on 9/9).

David Knaggs September 12th, 2008 02:50 PM

Quote:

Originally Posted by James Brill (Post 933544)
So 7.5.5 works with the MXO? I'm scared to do it since I just got my MXO to work again and it is glorious.

Hi James.

I can back up what Boyd said about the color calibration controls (called "Proc amps" in the System Preferences under the Matrox MXO section).

When Matrox announced their fix last week to get their MXO monitor calibration to work with QT 7.5, I went out and purchased the MXO (I'll bet their MXO sales have spiked during this week!) and an Apple Cinema Display (ACD). I did the calibration last night with QT 7.5 (like you I'd been too nervous to update to QT 7.5.5 lest my new purchase turn into a door stop) and it all worked fine.

But this morning I saw an Apple announcement about longer battery life when making calls with my iPhone if I updated to iTunes 8 (with QT 7.5.5)!

Then I saw that the Matrox people are themselves successfully running the Matrox MXO with FCP 6.0.4, QT 7.5.5, Mac OSX 10.5.4 and MXO 2.1.3 on these pages:

Matrox MXO User Forum :: View topic - Cmd+ Tab and other problems with 2.1.3

Matrox MXO User Forum :: View topic - 'Broadcast' calibration not quite right with new patch

As a result, I updated to QT 7.5.5 and the calibration controls still work fine (the color bars load and the adjustment sliders work).

So it's all good!


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