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Old December 2nd, 2008, 08:25 AM   #1
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Join Date: Mar 2005
Location: Whitman, Mass
Posts: 101
Blackmagic Intensity Pro Problem

I purchased a Blackmagic Intensity Pro in August for a new MacPro 2.8 Quad and I've been having a very strange problem. Sometimes it won't play back 1080i to my monitor via component. When this happens the video on the timeline on FCP 6 plays at double speed but the audio is fine. If I switch the output to a different setting I can see a picture but of course it's not 1080i.

I troubleshooted it with Blackmagic tech support who decided it must be a faulty board and had me return it. The tested it on a similar computer and found no problems at all.

Now I've reinstalled it and I get no video output at all on any setting. I called tech support and was told that they have heard of this problem only once or twice and they have no fix for it. So now I'm stuck with this card that doesn't work.

Has anyone else had this problem?

Here's my setup copied from the RMA email:

Product Type: Intensity Pro
Serial Number:
Driver Version: 2.1.1

Detailed Problem Description:

I'm trying to view 1080i footage from the timeline. Sometimes it works fine. Other times there's no video to the monitor and the video on the timeline plays fast (like double speed).

Computer System Type/Model: Apple MacPro
CPU’s 2 x 2.8Ghz Quad-Core Intel Xeon
RAM on board: 16 GB 800Mhz DDR2 FB-DIMM
OS: 10.5.5
NLE being Used: Final Cut Pro 6.0.5
Slot installed in: top
Video Card Manu/Model: ATI Radeon HD 2600

Workflow:
Input Device: Sony Z1 Camcorder
Device:
Manu/Model:
Connected Via: Firewire 400
Frame Rate/Resolution: 29.97 1080i
Output Monitor:
Device:
Manu/Model: Panasonic TH-42PWD7
Connected Via: Component
Frame Rate/Resolution:

Troubleshooting Effort: Moved board from second slot from top to top slot


Thanks,
Joe
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