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Old January 15th, 2003, 05:37 PM   #1
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6 I-MACíS with the same fire wire problem

At Timberline secondary school we house 6 G3 I-MACíS running under OS X witch we teach the ďbasics of editingĒ to high school students on. our main editing application on the I-Macs is I Move 2 with all of the ďslickĒ plugins. Over the past few days ALL of the 6 I-MACíS have failed to Capture and Export videos via fire-wire to our Sony TRV 240 Digital-8 camcorders, although it dose work with our older TRV 120ís.
These computers are Vital to the class and it is disasterís that they all went at the same time. If any one has any suggestions on how to solve this problem please do so.
Thanks in advanced

Alex
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Old January 15th, 2003, 06:00 PM   #2
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Maybe its your Sony TRV 240 Digital-8. Not the computers.
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Old January 15th, 2003, 06:01 PM   #3
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Alex,
I'd check with the Apple KnowledgeBase and support forums. Also worth checking is Mac Fixit.

Your description suggests two possibilities: something has gone funky with the TRV 240 camera or something has changed on all of the iMacs, perhaps a software update?

Good luck.
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Old January 15th, 2003, 06:12 PM   #4
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we have 4 TRV 240ís and tried all of them, so I donít think itís the camera. I am checking that link as I type this.

thanks for the help

Alex
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Old January 15th, 2003, 06:16 PM   #5
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PS; the I-macs do work with Fire-Wire Hard Drives
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Old January 15th, 2003, 06:19 PM   #6
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Do you know off-hand what version of Mac OS you're using on those iMacs?
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Old January 15th, 2003, 06:29 PM   #7
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Its Just the Normal Mac OS X version 10 I think. I got to admit IM usually donít deal with the Macs (I no more PC stuff) so I am in new territory with this one. thanks for the ripples, and please keep them coming in

Alex
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Old January 15th, 2003, 06:38 PM   #8
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Well as a point of reference for your investigation, the most current version of the Mac OS is 10.2.3. It's worth checking your Macs, something easily done by clicking the Apple logo in the upper left corner of the screen and selecting "About This Mac". This displays a basic information panel showing the OS version, owner's name and memory.

Clicking "More Info" from that point invokes the System Profiler which shows darn near everything about that Mac. If you go that far you might want to connect one of the cameras and see if it shows up on the Firewire bus.
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Old January 15th, 2003, 06:53 PM   #9
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I checked the system profile and the OS is 10.2.3 I also checked the advanced setting in the profile and found the appropriate pull-down for the fire-wire info, and there was nothing about active bus, or a device connected. I think it said ďdevice ejectedĒ

Alex
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Old January 15th, 2003, 07:00 PM   #10
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one of my colleges Just got off the phone with apple tech support and they told him that the camera is not supported buy them, but I swear that they have worked with the computers before. whatís up with that?

Alex
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Old January 15th, 2003, 10:36 PM   #11
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Alex,
Here's the Apple Camcorder Compatibility page. Unfortunately, the Sony TRV 240 is not on the list. (Note that the list of cameras appears a tiny bit dated.)

Hope this is helpful, although probably very disappointing.
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Old January 16th, 2003, 09:09 PM   #12
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Hello every body. I would like to thank every body for their quick response on this question, it really was urgent. It sounds as if the school is going to be trading the 240ís in for some older TRV-120ís, or replacing them with some TRV18ís.
Once again thanks for the support

Alex
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