Boyd Ostroff |
June 16th, 2006 07:52 AM |
Quote:
Originally Posted by Dave Perry
I would buy one and if it acts up return it. You have a year in which to do it.
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I think this is going to give some people the wrong impression. You don't have a year to return it. You would have a one year warranty if there's a problem. I have always been really impressed with Apple's service, but you need to realize they won't replace your computer, just repair and return it to you. Some issues take a long time to be resolved (for example see the following: http://www.dvinfo.net/conf/showthread.php?t=45834)
Also don't fall into the trap of "I'll buy it and just send it back for a refund if I don't like it." Caveat Emptor: be sure to read all the fine print before buying: http://store.apple.com/Catalog/US/Im...spolicies.html
Apple will let you return a computer within 14 days if you aren't satisfied, but there's one big "catch": If you customized the computer in any way then it is not returnable. So, for example, if you ordered a powerbook with extra RAM or a larger hard drive, it wouldn't be returnable. And on items which do qualify for a return, you will be assessed a 10% restocking fee if it was opened.
Quote:
RETURN & REFUND POLICY
If you are not satisfied with your Apple purchase of a product, please call 1-800-676-2775 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for apple to assess the 10% open box restocking fee.
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Now please don't get me wrong. I'm a big Apple supporter and I don't know about any problems with the MacBook Pro's - in fact they look really cool to me. But I just want to point out that you need to read all the fine print and think carefully before entering your credit card number and placing an order. We have a couple old threads here from upset people who found that their computers could not be returned. Likewise, there are examples of people who felt Apple should give them a new computer instead of repairing their old one. I was told informally by a "genius" at an Apple Store that if they were unable to fix my Powerbook problem after sending it in 3 times that they would be willing to discuss replacing it. In my case, the third time was the charm and my 15" G4 Powerbook is still working fine (which is good, because my AppleCare has expired now :-)
So the point is: do your "due diligence" to research any concerns you have BEFORE you buy. Also, I would seriously consider purchasing the AppleCare extended warranty on any laptop. I've never purchased it on a desktop system, and have never needed it. But laptops are another sort of beast...
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