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Focus Enhancements FireStore
Specifically for the FireStore DV Direct-To-Edit Disk Recording Solutions.


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Old June 8th, 2005, 11:25 AM   #1
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Pc Will Not See Fs-4 Intermittently

My church recently purchased 3 FS-4 units. Mu editing Pc will intermittently not see 1 of the units. Tried it on another PC and it appeared with not problem. This was yesterday. Tried the unit in ? on my PC this morning and there it was. Anyone know why this happened. The other 2 units worked fine
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Old June 12th, 2005, 06:28 AM   #2
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There could be something wrong with the device or perhaps a cable you are
using is not 100% ok (this happens every now and then)? If this continues
just contact Focus Enhancements' support to sort it out.

Good luck!
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Old June 13th, 2005, 03:41 PM   #3
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Thanks Rob.

Yes, Focus tech support will always be your best bet. They can help you to quickly work through these issues.

Visit our support site at...
http://www.focusinfo.com/support/support.htm

On a side note, sometimes computers may take a little longer to recognize an external device in certain instances due to the fact that the computer may be doing another task.

Hope that helps,

Matt
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Old June 28th, 2005, 03:51 PM   #4
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Still having problem

Thaks for the help guys, but I'm still having problems. I tired tech support today via phone and held online for quite awhile with no answer by a real person. I also emailed tech support today. It seems to always be the same unit, which I have labeled #1. could be my firewire card. It is a Via card and read on their forum about others having problems with their card also. Just odd that it will work on the other 2 units and this one will work on another pc in the office here but not mine.
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