Pc Will Not See Fs-4 Intermittently at DVinfo.net

Randy Scruggs · June 8th, 2005, 10:25 AM

My church recently purchased 3 FS-4 units. Mu editing Pc will intermittently not see 1 of the units. Tried it on another PC and it appeared with not problem. This was yesterday. Tried the unit in ? on my PC this morning and there it was. Anyone know why this happened. The other 2 units worked fine

Rob Lohman · June 12th, 2005, 05:28 AM

There could be something wrong with the device or perhaps a cable you are
using is not 100% ok (this happens every now and then)? If this continues
just contact Focus Enhancements' support to sort it out.

Good luck!

Matt McEwen · June 13th, 2005, 02:41 PM

Thanks Rob.

Yes, Focus tech support will always be your best bet. They can help you to quickly work through these issues.

Visit our support site at...
http://www.focusinfo.com/support/support.htm

On a side note, sometimes computers may take a little longer to recognize an external device in certain instances due to the fact that the computer may be doing another task.

Hope that helps,

Matt

Randy Scruggs · June 28th, 2005, 02:51 PM

Thaks for the help guys, but I'm still having problems. I tired tech support today via phone and held online for quite awhile with no answer by a real person. I also emailed tech support today. It seems to always be the same unit, which I have labeled #1. could be my firewire card. It is a Via card and read on their forum about others having problems with their card also. Just odd that it will work on the other 2 units and this one will work on another pc in the office here but not mine.

June 12th, 2005, 05:28 AM	#2
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	There could be something wrong with the device or perhaps a cable you are using is not 100% ok (this happens every now and then)? If this continues just contact Focus Enhancements' support to sort it out. Good luck! __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

June 28th, 2005, 02:51 PM	#4
Randy Scruggs Tourist Join Date: Jun 2005 Posts: 3	Still having problem Thaks for the help guys, but I'm still having problems. I tired tech support today via phone and held online for quite awhile with no answer by a real person. I also emailed tech support today. It seems to always be the same unit, which I have labeled #1. could be my firewire card. It is a Via card and read on their forum about others having problems with their card also. Just odd that it will work on the other 2 units and this one will work on another pc in the office here but not mine.

June 8th, 2005, 10:25 AM	#1
Randy Scruggs Tourist Join Date: Jun 2005 Posts: 3	Pc Will Not See Fs-4 Intermittently My church recently purchased 3 FS-4 units. Mu editing Pc will intermittently not see 1 of the units. Tried it on another PC and it appeared with not problem. This was yesterday. Tried the unit in ? on my PC this morning and there it was. Anyone know why this happened. The other 2 units worked fine

June 13th, 2005, 02:41 PM	#3
Matt McEwen Focus Enhancements Join Date: Oct 2003 Location: Campbell, CA. Posts: 508	Thanks Rob. Yes, Focus tech support will always be your best bet. They can help you to quickly work through these issues. Visit our support site at... http://www.focusinfo.com/support/support.htm On a side note, sometimes computers may take a little longer to recognize an external device in certain instances due to the fact that the computer may be doing another task. Hope that helps, Matt