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Focus Enhancements FireStore
Specifically for the FireStore DV Direct-To-Edit Disk Recording Solutions.


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Old October 26th, 2005, 08:56 AM   #1
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Code 10

Every time I attach my FS-4 I now get this error in the device manager. If I leave it connected for a few mins it disconnects and when I reconnect it works properly. Anyone have a fix for this?
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Old October 26th, 2005, 11:54 AM   #2
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Hi Matt,

What are you attaching your FS-4 to? I'm guessing that this is a Windows question. You should give us a few more details. Like does it disconnect when it is idling or while data is being transfered. Does this only happen with the FS-4? Have you tried using other FW HDDs connected to the same FW bus?

You need to give as much information as you can.

Cheers,
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Old October 26th, 2005, 12:27 PM   #3
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Sorry I typed the post quick this morning....and you guessed it, it is a windows based question.

Yes it only happens to the FS-4, we have another firewire HD that has no problem hooking up.

That disconnect thing, it happens when I get the code 10, so there is no transfering going on. I just set it to a hard drive, let it connect to the computer, I get the windows connection sound, and let it sit till I hear the disconnect sound from windows. Then I just exit from HD mode on the FS-4, and reconnect as the HD and it works. Here is the full error:

(Can not start device Code 10)

I found this on the microsoft web site and wonder if I need it

http://support.microsoft.com/default...b;en-us;894480

Sorry I don't know how to Hyperlink :)

I'm really starting to look bad, this thing was suppose to make everything easier and it's making everything way more complicated. Obviously I use it for work. If anyone has seen this problem I really need it to be fixed by Friday and it's not looking good. I wrote an email to focus support but still no reply. Thanks
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Old November 20th, 2005, 12:06 PM   #4
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would be great if you can write any news to solve the problem.
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Old March 7th, 2006, 11:17 AM   #5
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Tried the hotfix - didnt work

I have the exact same problem, I contacted MS and got the Hotfix but it didnt work!

I contacted Focus and they werent much help either, I am able to get it to work on other machines just not my Shuttle, so the problem appears to be on the PC.

Any ideas?????
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