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Old May 23rd, 2008, 10:27 AM   #1
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Join Date: Nov 2006
Location: Central North Carolina (Raleigh, Durham, & surrounding areas)
Posts: 301
High marks for B&H customer service!!

Just in case anyone might have doubts, I must share...

This week, I ordered an item (thru the DVInfo link) from B&H. It wasn't as described online, so I couldn't use it. I called customer service, and they not only are taking it back, they'll even pay for the return shipping!

Yes, this is 'as it should be', but how many times does a company of this size just up and volunteer to pay return shipping before you even get a chance to "suggest" it? For me, not many times.

Thanks B&H!
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Old May 25th, 2008, 07:31 PM   #2
sponsor: B&H Photo-Video
 
Join Date: Jul 2003
Location: New York, NY
Posts: 137
Thanks for your kind words. I am glad this is being straightened out.
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Henry Posner
B&H Photo-Video
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DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
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