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Old May 8th, 2004, 06:27 AM   #1
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B&h Order Not Complete!!!! V.upset...

I very upset on the good i order from B&H...i order Canopus DVraptor RT2 MAx With Edius 2 from B&H photo video, I receipted the good but not in complete package as i order from B&H. The item of Canopus Edius 2 (full Version) & Edius LE was missing!!!

Only DVraptor RT max 2 with driver installation CD (3xCD), Originally order was 4 x CD plus Edius Full Version...

Please some one from B&H answer me....


Item Code list in B&H website Canopus CADVRRT2M
DV RAPTOR RT 2 MAX w/EDIUS 2 REG

Order NO: 1002145779

Name: Kiu Ung Ching
Control No: 1002145779
Ref NO; 115929950
Shipped thru Global Express Mail
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Old May 8th, 2004, 06:34 AM   #2
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Have you contacted B&H? I believe they are closed Saturdays. (Today is Saturday.)
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Old May 8th, 2004, 06:39 AM   #3
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What the difference timezone between Malaysia and United State.
Malaysia time now is 8.00PM Saturday..Any idea in US...
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Old May 8th, 2004, 06:58 AM   #4
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Please Some one from B&H Answer me...I need Canoups Edius 2 very urgent.....

I already been bill charge some amount on this product.....
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Old May 8th, 2004, 07:06 AM   #5
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Andrew,

My experience with B&H is that they will send a portion on an order if it is in stock, and sometimes send the rest of the order separately.

In the meantime you can go to their site, log into your account, and track your order. On that page you will be able to see if the rest of the order has been shipped.

I believe the time difference between New York City and Malaysia is 12 hours:

May 8 - 8pm - Malaysia
May 8 - 8am - New York

I shot a film in Malaysia many years ago, 1975. It is a beautiful country and I still have fond memories of my visit.

Good luck!
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Old May 8th, 2004, 09:49 AM   #6
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I checked thru B&H website, it been shipped!!!! I suppose have 2 x boxes of Canopus product DVraptor RT2 max and another Edius full version 2 ship to me….now only one box with DVraptor RT 2 max with me…..
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Old May 8th, 2004, 11:52 AM   #7
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Andrew,
Communicating your problem here will not help you at all. B&H does not offer customer services here.

Phone or email B&H directly to resolve this matter.
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Old May 9th, 2004, 06:58 PM   #8
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Thanks again to B&H!

Thanks Ken, I already voice B&H regarding this matter, Thanks again for their quick respond and B&H promised shipped out the missing item….
Thanks again to B&H!
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