B&H Photo Video

Mike Butler · December 9th, 2005, 01:41 PM

Quote:

Originally Posted by Rick Steele

Again, I'm not worried. I could have saved at least $500+ on this order going somewhere else but was quite impressed by the testimonials here (and elsewhere) regarding B&H.

You'll be glad you paid attention to the testimonials, Rick. There may be other dealers talking lower prices. And it is a fact of life that B&H strictly observes not just the Sabbath but all other Judaic holidays (which may not all show up on everyone's secular calendar), so they may not always be open when you want to shop.

But you will always get the price as quoted, you will always get the correct merchandise ordered, and you will always be working with highly reliable trustworthy people who are experienced in supplying pros and beginners, plus you will be working with a merchant that carries the closest thing I have ever seen to "EVERYTHING" in one store. That's gotta be worth something.

Terence Murphy · March 25th, 2006, 05:59 AM

Well, I've finally purchased my new camera for shooting dog agility -- a Sony VX2100, chosen for its low light performance. I'll post something about how it does filming indoor (and outdoor) action shots in a few weeks after our first couple of shows, but so far I'm quite happy with the choice.

I did want to mention we had one problem with our order from B&H Photo that people should watch out for. I went with B&H because everyone has such rave reviews of them, and their overall price was cheapest because they weren't gouging on the extended warranty. In this case, the extended warranty that popped up for the VX2100 was $150 (4 years from Mack Camera), compared to $500+ from other stores. The warranty description on the B&H website mentioned no exclusion for professional use, and I specifically called to check and was told that professional use was fine. As you might guess, the warranty I received does have an exclusion that says "Not for professional use or professional cameras." We managed to exchange the warranty for the correct version, although B&H didn't seem to believe there was a problem (we even called Mack Camera to double-check everything). And luckily the pro use warranty was only $20 more, although I'm a little annoyed at paying the difference since I was told the cheaper warranty allowed for professional use. The return is in the mail now, and hopefully everything will be set in a week or so.

The bottom line: Mack camera warranty #1041 has the "not for professional use or professional cameras" exclusion. If you're filming professionally, you want warranty #1056 (according to Mack Camera, although I haven't seen all the fine print yet). "Pro" cameras such as the Sony Z1U automatically come up with #1056 at B&H, but the VX2100 and FX1 both default to the #1041 warranty.

Hopefully this will save someone else a headache in the future. Other than this, I'm quite happy with the deal we got from B&H -- fast and a good price, without any phone calls saying "you should also buy...."

-Terence

Henry Posner · September 8th, 2006, 09:33 AM

Quote:

Originally Posted by Terence Murphy

Other than this, I'm quite happy with the deal we got from B&H -- fast and a good price, without any phone calls saying "you should also buy...."
-Terence

I am sorry for the delay in replying but I just stumbled upon this. I am sorry for the warranty confusion and appreciate your other kind words.

Lisa Shofner · November 16th, 2006, 10:43 AM

Anyone having issues getting to B&H website this morning? I got to it once but have been getting timeouts on it for about 15 mins now.

Lisa Shofner · November 16th, 2006, 11:22 AM

Looks like it's fine again.

That was strange.

Bryan Daugherty · January 20th, 2009, 10:19 PM

I was cruising the sponsors boards, and just noticed that this one had not been active in awhile and since I just placed a small order earlier today, I just wanted to say that B&H is the best. I order almost exclusively from them and have always had good experience with them. Beyond that, the reps are very knowledgeable and are willing to take the time to help you with any questions you have from product selection to recommended accessories. Thanks B&H you won my loyalty!

Henry Posner · January 28th, 2009, 01:49 PM

Quote:

Originally Posted by Bryan Daugherty

Thanks B&H you won my loyalty!

Thank you. This is very gratifying.

Tom Koveleskie · April 5th, 2009, 10:51 AM

I have been a customer with B&H since 1996 and have spent thousands upon thousands as well. I have been to their showroom store on many occasions. Never had a single problem with them. They are golden... simply the best in the business. I try not to use anyone but B&H. My new JVC HD camera is being shipped from B&H as we speak...

Tom Roper · July 24th, 2009, 06:28 PM

I have been critical about customer service experiences when they were unsatisfactory. It is merited that I extend praise and gratitude. My recent purchase experience with B&H was top notch and hassle free. The product arrived on time and in good condition. Service and followup were excellent.

Boyd Ostroff · July 25th, 2009, 01:39 PM

I just made a trip to B&H yesterday for a major purchase. It's been several years since I visited the store in person and it was a great experience as always, starting with the free parking and ending with the quick and friendly service.

If you've never been, you should really include a visit when traveling to the Northeast US - there's no place like it! The huge display of demo cameras is exceptional. There's no substitute for creative play with different models when trying to choose what to buy. They were all in top shape and you can browse to your heart's content without salespeople hovering over you (unless you want them to). Each camera has a small LCD monitor below it, providing a nice basis for comparing different models.

Great company - we are truly fortunate to have them as a sponsor here at DVinfo!

John Stakes · September 11th, 2009, 11:29 AM

Just to piggyback off others, I have been with B&H for 3 years now and never had an issue. Boyd, I am jealous, I want to visit the store but I have never been to NY! Hopefull I can get up there by the end of the year.

JS

Greg Joyce · September 12th, 2009, 11:00 PM

Ditto to the above plaudits. I've been buying from B&H online for more than 2 years and there has never been a single problem. Everything arrives well-packed, with the correct items, and on time if not sooner.

I'm a big believer in supporting stores with great service. It's fantastic to shop somewhere and have absolutely NO worries about any aspect of the transaction. 5 stars.

--Greg

Paul Tauger · September 14th, 2009, 04:27 PM

Quote:

Originally Posted by Boyd Ostroff

I just made a trip to B&H yesterday for a major purchase. It's been several years since I visited the store in person and it was a great experience as always, starting with the free parking and ending with the quick and friendly service.

If you've never been, you should really include a visit when traveling to the Northeast US - there's no place like it! The huge display of demo cameras is exceptional. There's no substitute for creative play with different models when trying to choose what to buy. They were all in top shape and you can browse to your heart's content without salespeople hovering over you (unless you want them to). Each camera has a small LCD monitor below it, providing a nice basis for comparing different models.

Great company - we are truly fortunate to have them as a sponsor here at DVinfo!

I'll just add to your post by saying the B&H sales staff are the best -- knowledgeable, helpful and honest to a fault. On a number of occasions, I've had a B&H salesperson suggest a less-expensive alternative after I explained what I wanted and how I would use it. As another poster mentioned, it is such a relief to shop with B&H and know, absolutely, that you will have a positive, pleasant, hassle-free experience and walk out with just the right product at a great price.

Shaun Roemich · September 17th, 2009, 08:51 AM

My one experience with B&H was extremely positive EXCEPT for the cross border shipping part where the shipping company gouged me for import duty that should NOT have been applied under the FTA. I would cross border shop at B&H ANYTIME and regard the folks there as absolute pros.

Alex Khachatryan · November 18th, 2009, 01:27 PM

Quote:

Originally Posted by Boyd Ostroff

I just made a trip to B&H yesterday for a major purchase. It's been several years since I visited the store in person and it was a great experience as always, starting with the free parking and ending with the quick and friendly service.

I didn't know they had a free parking!
I use an advantage of living in NY and every time we need to add something to our gear I go there to touch the item and ask four hundred questions to their friendly and patient raps, even if I will have to place my order online later. The only problem I'd have was shipping delay, but that was UPS's fault. I've learned from that day that it is better to go to the store in person and grab the item if it is a rush situation.
Good experience in purchasing any kind of equipment.

March 25th, 2006, 05:59 AM	#32
Terence Murphy Regular Crew Join Date: Mar 2006 Location: Baltimore, MD Posts: 161	Mack Camera extended warranties from B&H Well, I've finally purchased my new camera for shooting dog agility -- a Sony VX2100, chosen for its low light performance. I'll post something about how it does filming indoor (and outdoor) action shots in a few weeks after our first couple of shows, but so far I'm quite happy with the choice. I did want to mention we had one problem with our order from B&H Photo that people should watch out for. I went with B&H because everyone has such rave reviews of them, and their overall price was cheapest because they weren't gouging on the extended warranty. In this case, the extended warranty that popped up for the VX2100 was $150 (4 years from Mack Camera), compared to $500+ from other stores. The warranty description on the B&H website mentioned no exclusion for professional use, and I specifically called to check and was told that professional use was fine. As you might guess, the warranty I received does have an exclusion that says "Not for professional use or professional cameras." We managed to exchange the warranty for the correct version, although B&H didn't seem to believe there was a problem (we even called Mack Camera to double-check everything). And luckily the pro use warranty was only $20 more, although I'm a little annoyed at paying the difference since I was told the cheaper warranty allowed for professional use. The return is in the mail now, and hopefully everything will be set in a week or so. The bottom line: Mack camera warranty #1041 has the "not for professional use or professional cameras" exclusion. If you're filming professionally, you want warranty #1056 (according to Mack Camera, although I haven't seen all the fine print yet). "Pro" cameras such as the Sony Z1U automatically come up with #1056 at B&H, but the VX2100 and FX1 both default to the #1041 warranty. Hopefully this will save someone else a headache in the future. Other than this, I'm quite happy with the deal we got from B&H -- fast and a good price, without any phone calls saying "you should also buy...." -Terence

November 16th, 2006, 10:43 AM	#34
Lisa Shofner Major Player Join Date: Aug 2006 Location: Madison, WI Posts: 373	B&H Site down? Anyone having issues getting to B&H website this morning? I got to it once but have been getting timeouts on it for about 15 mins now. __________________ [http://www.ljparkerphotography.com] photos [http://www.youtube.com/darkdragonvegas] videos

November 16th, 2006, 11:22 AM	#35
Lisa Shofner Major Player Join Date: Aug 2006 Location: Madison, WI Posts: 373	Looks like it's fine again. That was strange. __________________ [http://www.ljparkerphotography.com] photos [http://www.youtube.com/darkdragonvegas] videos

January 20th, 2009, 10:19 PM	#36
Bryan Daugherty Major Player Join Date: Jan 2009 Location: Lexington, Ky - USA Posts: 552	I was cruising the sponsors boards, and just noticed that this one had not been active in awhile and since I just placed a small order earlier today, I just wanted to say that B&H is the best. I order almost exclusively from them and have always had good experience with them. Beyond that, the reps are very knowledgeable and are willing to take the time to help you with any questions you have from product selection to recommended accessories. Thanks B&H you won my loyalty! __________________ 3x-HD1000u - Ikan 8000HD- custom i7 PC - Vegas Pro 13 and 11 64 bit - Premiere Pro CS4 - and a whole mess of other equipment...

September 12th, 2009, 11:00 PM	#42
Greg Joyce Regular Crew Join Date: Mar 2007 Location: Boston, MA Posts: 106	B&H has been great Ditto to the above plaudits. I've been buying from B&H online for more than 2 years and there has never been a single problem. Everything arrives well-packed, with the correct items, and on time if not sooner. I'm a big believer in supporting stores with great service. It's fantastic to shop somewhere and have absolutely NO worries about any aspect of the transaction. 5 stars. --Greg

April 5th, 2009, 10:51 AM	#38
Tom Koveleskie Regular Crew Join Date: Apr 2009 Location: North Wales, Pennsylvania Posts: 76	I have been a customer with B&H since 1996 and have spent thousands upon thousands as well. I have been to their showroom store on many occasions. Never had a single problem with them. They are golden... simply the best in the business. I try not to use anyone but B&H. My new JVC HD camera is being shipped from B&H as we speak...

July 24th, 2009, 06:28 PM	#39
Tom Roper Trustee Join Date: Jun 2004 Location: Denver, Colorado Posts: 1,891	I have been critical about customer service experiences when they were unsatisfactory. It is merited that I extend praise and gratitude. My recent purchase experience with B&H was top notch and hassle free. The product arrived on time and in good condition. Service and followup were excellent.

July 25th, 2009, 01:39 PM	#40
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 11,787	I just made a trip to B&H yesterday for a major purchase. It's been several years since I visited the store in person and it was a great experience as always, starting with the free parking and ending with the quick and friendly service. If you've never been, you should really include a visit when traveling to the Northeast US - there's no place like it! The huge display of demo cameras is exceptional. There's no substitute for creative play with different models when trying to choose what to buy. They were all in top shape and you can browse to your heart's content without salespeople hovering over you (unless you want them to). Each camera has a small LCD monitor below it, providing a nice basis for comparing different models. Great company - we are truly fortunate to have them as a sponsor here at DVinfo!

September 11th, 2009, 11:29 AM	#41
John Stakes Major Player Join Date: Jan 2008 Location: Orlando, FL Posts: 558	Just to piggyback off others, I have been with B&H for 3 years now and never had an issue. Boyd, I am jealous, I want to visit the store but I have never been to NY! Hopefull I can get up there by the end of the year. JS

September 17th, 2009, 08:51 AM	#44
Shaun Roemich Inner Circle Join Date: Sep 2002 Location: Vancouver, British Columbia (formerly Winnipeg, Manitoba) Canada Posts: 4,088	My one experience with B&H was extremely positive EXCEPT for the cross border shipping part where the shipping company gouged me for import duty that should NOT have been applied under the FTA. I would cross border shop at B&H ANYTIME and regard the folks there as absolute pros. __________________ Shaun C. Roemich Road Dog Media - Vancouver, BC - Videographer - Webcaster www.roaddogmedia.ca Blog: http://roaddogmedia.wordpress.com/