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Old December 22nd, 2009, 04:49 PM   #1
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Kudos to B&H Photo

Not sure if this is the right forum. Anyway, I ordered a lens from B&H Photo a few weeks ago, and UPS dropped it off on my doorstep. Unfortunately it got stolen before I got home. There was discussion around "signature required" or not. I must say, both UPS and B&H were very responsive, professional, polite and apologetic. Not anyone's fault really, mostly bad luck. And they really only had my word that it was missing. But B&H just agreed to a full refund. Nicely done. I've ordered many things from them in the past, and will continue to be a customer in the future! Highly recommended.

Happy Holidays!

Jeff
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Old December 28th, 2009, 12:47 PM   #2
sponsor: B&H Photo-Video
 
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Thank you. I am sorry for what I know must have been a frustrating experience but I am glad this is resolved. I appreciate your taking the time to post this.
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Henry Posner
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Old December 28th, 2009, 02:37 PM   #3
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Since we are on the subject of Kudo's, I want to offer mine for the unbelievable shipping arrangements for BH made for last minute shoppers. I purchased a set of Sony headphones one day for free overnight delivery, and followed up the next day ordering a recorder, and it was delivered 24 hours later on Christmas eve. Fantastic job BH !
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DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
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