FREE upgrade for U.S. owners to "A" Version

Timothy McLin · March 20th, 2006, 04:57 PM

Thanks for the info! I had to go to the dentist and get a tooth pulled today, but I'll have my camera shipped out tomorrow, let's hope this goes fast for everybody!

Heath Vinyard · March 20th, 2006, 05:40 PM

Just dropped mine off in Cypress. We'll see what happens. I was a little nervous because the person that took it marked the camera in "Fair" condition (no hours on the tape drive and 2 hours on the fan) and asked me "What upgrade?" Oh boy...

Gary McClurg · March 20th, 2006, 05:54 PM

Just wondering how long will it take to get your camera back...

Heath Vinyard · March 20th, 2006, 05:55 PM

Quote:

Originally Posted by Gary McClurg

Just wondering how long will it take to get your camera back...

They're pushing for 72 hour turnaround, but they won't let you wait for the camera if you take it up there. I had to leave mine.

Albert Henson · March 20th, 2006, 07:04 PM

Hate to be the stick in the mud for this. But then again I'm not from the U.S. They are identifying these with stickers. stickers? Are you kidding? There should be better verification that owners are receiving a "new" camera, not a refurbished unit. There were hundreds and hundreds of units returned and, many of those I expect will be replacement units for the 100's. I don't even live in the US but I feel customers will be mislead. Hopefully not. But the sticker is not a good sign. Owners, please leave an identifiable mark etched on the bottom of your camera so we can tell if the returns going back to the factory are being eventually returned to the streets.

Jiri Bakala · March 20th, 2006, 07:53 PM

Quote:

Originally Posted by Albert Henson

Hate to be the stick in the mud for this. But then again I'm not from the U.S. They are identifying these with stickers. stickers? Are you kidding? There should be better verification that owners are receiving a "new" camera, not a refurbished unit. There were hundreds and hundreds of units returned and, many of those I expect will be replacement units for the 100's. I don't even live in the US but I feel customers will be mislead. Hopefully not. But the sticker is not a good sign. Owners, please leave an identifiable mark etched on the bottom of your camera so we can tell if the returns going back to the factory are being eventually returned to the streets.

Every camera has a serial number, just write it down and you'll be fine. No need to etch anything on the camera...:-)

Albert Henson · March 20th, 2006, 10:11 PM

Actually - it's too hard to track numbers amongst one another globally. It would be best if there was something to indicate that the camera was indeed used. canada's cameras will find their way into the states, and vice versa. There is no way for us to verify cameras by serial numbers, unless someone owned dozens and returned them. Also the drum hours can be reset by jvc, I'm simply getting at finding ways to ensure that owners are getting a fair exchange. Fool me once, shame on you, fool me twice, shame on me, fool me three times and jvc will be facing numerous hd100 owners who will finally see the way they have been treated as consumers.

Make sure the camera has a subtle blemish to help ensure we are treated fairly.

Warren Shultz · March 20th, 2006, 10:48 PM

Albert, surely you jest! You keep implying a massive JVC conspiracy that no one is buying into.

Mark me in the column of people who believe JVC is putting forth a great effort and isn't seeking to defraud its customer base.

Marc Colemont · March 21st, 2006, 02:39 AM

Albert, you are just guessing yourself, that's not fair.
By the way, you can even see a copy of the serial number on the original box.
So why are you so sure they will not give back your camera?
And what's the big deal anyway? It's a free upgrade to solve the issues some of us have. You should be happy, no?
My HD100E goes into service today.

Mikael Widerberg · March 21st, 2006, 05:25 AM

Good news for you in the states!

What about the Pal-version of the camera, anybody ho nows?

Diogo Athouguia · March 21st, 2006, 06:38 AM

Marc, where are you sending your camera to? Is JVC upgrading the firmware here in Europe?

Jiri Bakala · March 21st, 2006, 08:51 AM

Albert, I think that you don't understand this upgrade; they don't exchange the cameras, they upgrade them - meaning the owners get their very cameras back with upgraded software and whatever else is changed but it is the same camera that comes back, hence the S/N is all you need to check.

Kaspar Stromme · March 21st, 2006, 09:07 AM

Quote:

Originally Posted by Efrain Gomez

what does "improved NLE performance" entail?

So, if i bought my camera last month, should I do this upgrade?

:: efrain ::

I hope it fixes this: http://www.dvinfo.net/conf/showthread.php?t=62465

Chris Hurd · March 21st, 2006, 09:15 AM

Quote:

Originally Posted by Albert Henson

There should be better verification that owners are receiving a "new" camera, not a refurbished unit.

Albert, it's important that you understand: HD100 owners receive NEITHER a new camera NOR a refurbished unit. Instead, they receive their own camera... the exact same camera they sent in.

Jiri is absolutely right, of course -- all you need to do is to note your serial number and make sure you get the same camera back that you sent in. Once again, there is no "camera exchange" involved here. It's a modification to the camera you own. Sure hope we're making this very clear here.

Terry Nixon · March 21st, 2006, 11:06 AM

these GY-HD100 (A) firmware updates should be a similar exercise to firmware updates created for the BR-DV3000U (B) and BR-DV6000 (B) DV VCRs. The boxes and machines were stickered to note the firmware update.

We've been able to forward old vcr's in for free updates to JVC service with out issue.

This should be a positive experience for GY-HD100U owners.

March 20th, 2006, 05:40 PM	#17
Heath Vinyard Major Player Join Date: Feb 2006 Location: Orange County Posts: 296	Just dropped mine off in Cypress. We'll see what happens. I was a little nervous because the person that took it marked the camera in "Fair" condition (no hours on the tape drive and 2 hours on the fan) and asked me "What upgrade?" Oh boy... __________________ Heath Vinyard www.ghostlandmedia.com

March 21st, 2006, 05:25 AM	#25
Mikael Widerberg Regular Crew Join Date: Mar 2005 Location: Stockholm Sweden Posts: 73	Hd 100e Good news for you in the states! What about the Pal-version of the camera, anybody ho nows?

March 21st, 2006, 08:51 AM	#27
Jiri Bakala Major Player Join Date: Apr 2004 Location: Kelowna BC Canada Posts: 706	Albert, I think that you don't understand this upgrade; they don't exchange the cameras, they upgrade them - meaning the owners get their very cameras back with upgraded software and whatever else is changed but it is the same camera that comes back, hence the S/N is all you need to check. __________________ www.ascentfilms.com

March 20th, 2006, 04:57 PM	#16
Timothy McLin Regular Crew Join Date: Jan 2006 Location: Pineville, LA Posts: 25	Thanks for the info! I had to go to the dentist and get a tooth pulled today, but I'll have my camera shipped out tomorrow, let's hope this goes fast for everybody!

March 20th, 2006, 05:54 PM	#18
Gary McClurg Major Player Join Date: Jul 2004 Location: Springfield, MO, USA Posts: 389	Just wondering how long will it take to get your camera back...

March 20th, 2006, 07:04 PM	#20
Albert Henson Regular Crew Join Date: Dec 2005 Posts: 65	Hate to be the stick in the mud for this. But then again I'm not from the U.S. They are identifying these with stickers. stickers? Are you kidding? There should be better verification that owners are receiving a "new" camera, not a refurbished unit. There were hundreds and hundreds of units returned and, many of those I expect will be replacement units for the 100's. I don't even live in the US but I feel customers will be mislead. Hopefully not. But the sticker is not a good sign. Owners, please leave an identifiable mark etched on the bottom of your camera so we can tell if the returns going back to the factory are being eventually returned to the streets.

March 20th, 2006, 10:11 PM	#22
Albert Henson Regular Crew Join Date: Dec 2005 Posts: 65	Actually - it's too hard to track numbers amongst one another globally. It would be best if there was something to indicate that the camera was indeed used. canada's cameras will find their way into the states, and vice versa. There is no way for us to verify cameras by serial numbers, unless someone owned dozens and returned them. Also the drum hours can be reset by jvc, I'm simply getting at finding ways to ensure that owners are getting a fair exchange. Fool me once, shame on you, fool me twice, shame on me, fool me three times and jvc will be facing numerous hd100 owners who will finally see the way they have been treated as consumers. Make sure the camera has a subtle blemish to help ensure we are treated fairly.

March 20th, 2006, 10:48 PM	#23
Warren Shultz Major Player Join Date: Aug 2005 Posts: 248	Albert, surely you jest! You keep implying a massive JVC conspiracy that no one is buying into. Mark me in the column of people who believe JVC is putting forth a great effort and isn't seeking to defraud its customer base.

March 21st, 2006, 02:39 AM	#24
Marc Colemont Major Player Join Date: Nov 2005 Location: Belgium Posts: 695	Albert, you are just guessing yourself, that's not fair. By the way, you can even see a copy of the serial number on the original box. So why are you so sure they will not give back your camera? And what's the big deal anyway? It's a free upgrade to solve the issues some of us have. You should be happy, no? My HD100E goes into service today.

March 21st, 2006, 06:38 AM	#26
Diogo Athouguia Major Player Join Date: May 2005 Location: Portugal Posts: 282	Marc, where are you sending your camera to? Is JVC upgrading the firmware here in Europe?

March 21st, 2006, 11:06 AM	#30
Terry Nixon Texas Media Systems DVi Sponsor Join Date: Sep 2005 Location: Austin, Texas Posts: 289	these GY-HD100 (A) firmware updates should be a similar exercise to firmware updates created for the BR-DV3000U (B) and BR-DV6000 (B) DV VCRs. The boxes and machines were stickered to note the firmware update. We've been able to forward old vcr's in for free updates to JVC service with out issue. This should be a positive experience for GY-HD100U owners.