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Old April 26th, 2006, 05:40 PM   #1
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Crack in Viewfinder

I was shooting today and noticed a crack in my viewfinder's outer housing.
The crack is where the eyepiece rotates and makes a 90 degree bend to the finder.
I've treated the camera with extreme care.
I guess it could have been damaged in my porta-brace bag?
Has anyone else had this problem?
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Old May 4th, 2006, 04:29 AM   #2
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Hi Stephen, regardless of how it happened it is probably a good idea to send the camera in for repair.
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Old May 4th, 2006, 07:47 AM   #3
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Chris,

I'm replacing the viewfinder. I don't think it can be repaired.

I raised the question because the spot where the crack occured seems to be a weak point in the finder housing and may occur again.

I wish the finder housing was made as durable as the rest of the camera.
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Old May 4th, 2006, 08:03 AM   #4
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We had a camera that the handle on the top cracked. JVC replaced the part because they said it should not have happened. We don't know what could have caused it. But they fixed it under warranty without one complaint about it being our fault. There was no visible impact or scratch on the handle. So it's a mystery. Yet another example of the super response they are giving users.

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Old May 4th, 2006, 08:11 AM   #5
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Thanks Dave,

Maybe I shouldn't be so quick to shell out the cash for a new finder.
I'll check with my dealer and see what they have to say about replacing it under warranty.

I have no complaints against this camera or JVC.
Both have been very good to me.

My Best,
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Old May 4th, 2006, 01:33 PM   #6
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Happened to us

I noticed a small crack developing on the viewfinder of one of our cameras today, in the same spot that you're refering to. We already have this crack on our other gyhd100. So yea its happened on both cameras, not sure how on either one. Also had the handle crack one one camera and also had part of the VTR controls cover crack. Strange thing about that is that the crack happened where the cover "locks" into place on the camera body and not on the cover flap itself. Again, we have no idea how this happened.
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Old May 4th, 2006, 04:45 PM   #7
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Cool...

Quote:
Originally Posted by Dave Beaty
We had a camera that the handle on the top cracked. JVC replaced the part because they said it should not have happened. We don't know what could have caused it. But they fixed it under warranty without one complaint about it being our fault. There was no visible impact or scratch on the handle. So it's a mystery. Yet another example of the super response they are giving users.

Dave Beaty


That's nice to hear Dave - thanks for reporting this....

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Old May 4th, 2006, 08:03 PM   #8
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I just sent my camera to JVC for the update, and I too had noticed the crack in the exact same spot.

I sent the eyepiece into JVC along with a note asking them to replace it while they were doing the update.

I should have the camera back next week and will let everyone know what they did.

I half expected them to call me, but they didn't.

Tom Chaney

Hey John, did you send your camera in for the update yet?
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Old May 17th, 2006, 12:22 PM   #9
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eyepiece replaced?

Quote:
Originally Posted by Tom Chaney
I just sent my camera to JVC for the update, and I too had noticed the crack in the exact same spot.

I sent the eyepiece into JVC along with a note asking them to replace it while they were doing the update.

I should have the camera back next week and will let everyone know what they did.

I half expected them to call me, but they didn't.

Tom Chaney

Hey John, did you send your camera in for the update yet?
Hi Tom,

I was curious. Did JVC replace your eyepiece?

Best,
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Old May 17th, 2006, 05:24 PM   #10
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Hi Stephen,

Yes, not an issue at all.

They returned my upgraded camera with a brand new eyepiece.

Good luck,

Tom
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Old May 26th, 2006, 10:06 AM   #11
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replacement viewfinder

Tom,

I just heard from my JVC Dealer, Videotex in Dallas.

They informed me that Carl Hicks at JVC was sending me a new viewfinder at no charge.

Carl and JVC have assured me, by their continuing efforts... that I did make a good purchase of the HD-100.

My Best,
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Old May 26th, 2006, 11:52 AM   #12
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Hi Stephen
Quete
I was shooting today and noticed a crack in my viewfinder's outer housing.
The crack is where the eyepiece rotates and makes a 90 degree bend to the finder.
I've treated the camera with extreme care.
I guess it could have been damaged in my porta-brace bag?
Has anyone else had this problem?

I have the same problem - so it must be a construction error
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Old May 26th, 2006, 01:11 PM   #13
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On Location in Europe

Hi,

On location in Europe now and the rigors of day to day operation with the camera have caused the same crack in the viewfinder housing.

They may need to retro fit it or re-engineer it. Mine is broken to, however it does not affect the viewfinder other than it snaps out of place occasionally.
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Old May 26th, 2006, 03:20 PM   #14
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just an annoyance

I agree Stephen,

The viewfinder may need a redesign or retrofit.
It's an annoyance to have to pop it back into place but it never affected performance.
I hope the new viewfinder holds up better. If not... I'm sure JVC will make it right.

My Best,
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Old May 26th, 2006, 03:34 PM   #15
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I noticed that the focus ring on the viewfinder is really tight and hard to move. Anyone else have this problem?
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