Thanks to Texas Tapeworks and Carl Hicks at JVC at DVinfo.net

Brian Luce · July 20th, 2006, 03:53 AM

I've had a few issues with my HD100 and the Scott Cantrel (the vendor) and Carl Hicks of JVC gave the best customer support and service I've ever experienced for any product of any kind ever. And considering my age (no need for specifics), and the obscene number of various toys and gear I've purchased over the years, that's impressive.

Ram Ganesh · July 20th, 2006, 05:28 PM

seems like u got the battery after all.. .:)

Brian Luce · July 20th, 2006, 05:58 PM

errr not yet actually. Still waiting.

Scott Cantrell · July 21st, 2006, 02:10 PM

Brian, thank you for the complimentary words for TapeWorks and JVC!
I just tracked your IDX Pwr Promo which JVC shipped out yesterday via Next Day Air Service, and your kit has been delivered to your niece!

Looks like you are all taken care of!

-Scott Cantrell
TapeWorks Texas Inc - HDVinfo sponser
scott@tapeworkstexas.com
www.tapeworkstexas.com

Brian Luce · July 21st, 2006, 07:01 PM

See what I mean guys? Scott and Carl even know my niece now! That's service!

I'll take this opportunity to also thank Ken Freed, though he wasn't involved in my particular problem. He's also very helpful and helped me when I had issues with my DV500 a few years back. Ken Freed is also hilarious, at least from his posts, check out his comments on buying different tape stock on this board. Classic!

Mark Silva · July 24th, 2006, 11:27 AM

Agreed.

JVC Support is among the best ever. They deserve an industry award of excellence for this.

When I needed assistance, after posting on this forum JVC Support Called ME!

That NEVER happens with any other company.

July 20th, 2006, 03:53 AM	#1
Brian Luce Inner Circle Join Date: Jan 2006 Posts: 2,290	Thanks to Texas Tapeworks and Carl Hicks at JVC I've had a few issues with my HD100 and the Scott Cantrel (the vendor) and Carl Hicks of JVC gave the best customer support and service I've ever experienced for any product of any kind ever. And considering my age (no need for specifics), and the obscene number of various toys and gear I've purchased over the years, that's impressive.

July 20th, 2006, 05:28 PM	#2
Ram Ganesh Regular Crew Join Date: Mar 2005 Location: Seattle, WA Posts: 175	seems like u got the battery after all.. .:) __________________ http://www.wizedot.com

July 20th, 2006, 05:58 PM	#3
Brian Luce Inner Circle Join Date: Jan 2006 Posts: 2,290	errr not yet actually. Still waiting.

July 21st, 2006, 02:10 PM	#4
Scott Cantrell Sponsor: TapeWorks Texas Join Date: Mar 2006 Location: Houston, TX Posts: 357	Brian, thank you for the complimentary words for TapeWorks and JVC! I just tracked your IDX Pwr Promo which JVC shipped out yesterday via Next Day Air Service, and your kit has been delivered to your niece! Looks like you are all taken care of! -Scott Cantrell TapeWorks Texas Inc - HDVinfo sponser scott@tapeworkstexas.com www.tapeworkstexas.com

July 21st, 2006, 07:01 PM	#5
Brian Luce Inner Circle Join Date: Jan 2006 Posts: 2,290	See what I mean guys? Scott and Carl even know my niece now! That's service! I'll take this opportunity to also thank Ken Freed, though he wasn't involved in my particular problem. He's also very helpful and helped me when I had issues with my DV500 a few years back. Ken Freed is also hilarious, at least from his posts, check out his comments on buying different tape stock on this board. Classic!

July 24th, 2006, 11:27 AM	#6
Mark Silva Major Player Join Date: Apr 2006 Location: Pacific NW Posts: 431	Agreed. JVC Support is among the best ever. They deserve an industry award of excellence for this. When I needed assistance, after posting on this forum JVC Support Called ME! That NEVER happens with any other company.