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Old October 24th, 2006, 07:48 PM   #1
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Is my BR-50 malfunctioning?

It seems that whenever I first turn on the deck, for the first few minutes after putting in an HDV tape, all I see is a green flash every few seconds on the outputs. It will eventually kick over to video, but it takes those few minutes. I've tried system and video menu settings with apparently no effect... Is the deck malfunctioning, or is this somehow normal?
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Old October 25th, 2006, 11:26 AM   #2
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How long before video kicks in and your ready for playback?
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Old October 25th, 2006, 12:06 PM   #3
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It's random, but always at least one minute. It's certainly nothing I've ever seen with any other VTR.
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Old October 25th, 2006, 12:09 PM   #4
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Quote:
Originally Posted by Eric Darling
It's random, but always at least one minute. It's certainly nothing I've ever seen with any other VTR.
Hi Eric,

This does not sound normal. Please call our Customer Support center for help. See the info at the top of this forum on support.

Regards, Carl
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Old October 25th, 2006, 01:28 PM   #5
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Will do, and will report back. Thanks, Carl.
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Old November 7th, 2006, 07:15 PM   #6
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OK, reporting back in as promised...

The BR-HD50 is indeed in need of repair. This four month-old deck will spend its entire fifth month at the Lawrenceville service center before the techs can get to it. I was told by an office staffer there today that's the "average" amount of time it's currently taking (the deck's been there for five days already). Needless to say, that's pretty disappointing. I'm already putting the kind of wear on my HD100 that I purposefully bought this deck to alleviate.
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Old November 7th, 2006, 09:20 PM   #7
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Quote:
Originally Posted by Eric Darling
OK, reporting back in as promised...

The BR-HD50 is indeed in need of repair. This four month-old deck will spend its entire fifth month at the Lawrenceville service center before the techs can get to it. I was told by an office staffer there today that's the "average" amount of time it's currently taking (the deck's been there for five days already). Needless to say, that's pretty disappointing. I'm already putting the kind of wear on my HD100 that I purposefully bought this deck to alleviate.
Eric, please get your JVC District Sales Manager involved. Ask them to contact the service dept. and request expedited service on your behalf. Many times, a simple personal request from a member of our sales team to our service brethern is all that's needed to turn weeks into days.

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Old November 7th, 2006, 09:28 PM   #8
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Thanks, Carl. How do I find my district sales manager at JVC?
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Old November 7th, 2006, 11:08 PM   #9
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Quote:
Originally Posted by Eric Darling
Thanks, Carl. How do I find my district sales manager at JVC?
It's easy. If you have already bought product, follow these steps:

1. Get the zip code for your dealer.

2. Then to the JVC webpage for the product you bought, such as this page for the BR-HD50U:

http://pro.jvc.com/prof/attributes/f...l_id=MDL101540

3. Once here, click on the "Contacts & Dealers" link, on the left side of the page.

4. Enter your dealer's zip code, and click "search".

5. The system will show you the JVC District Sales Manager who services your dealer. It should be the second listing, right below the Regional Sales Engineer.

FYI: If you want to find the contact info for the JVC rep that services your geographic area, do the same steps as above, only enter your own zip code.
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Old November 13th, 2006, 12:16 PM   #10
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Thanks for the help, Carl! The deck came back today, and it looks like they caught the gremlin. I know I wouldn't have received the repaired deck as fast without your assistance, so thanks again.
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