What is a fair warrantee? at DVinfo.net

Geoff Jak · November 9th, 2006, 10:46 PM

I'm definitely about to buy a 101e in either Jakarta where I live or fly up to Singapore and get one there.

The sales head in Jakarta has just told me the CCD's and the recording drum [the upper drum in his words] are not at all covered by any warrantee.
Why not - doesn't he have any confidence in the camera he is selling? IS the camera that bad...no way from what I hear here.

Surely this is close to the rip off end of the line isn't it?

What has been your experience with warrantee conditions.
Any advice is appreciated

Richard Hunter · November 9th, 2006, 11:04 PM

Hi Geoff. Warranty should normally cover parts and labour. A defective drum or head should be covered, but not wear and tear. Can't think why the CCD should not be covered.

If you're coming to Singapore you could try Expandore for your cam. They can provide either a local (i.e. Singapore) warranty from JVC or a Mack warranty which can be used at certain listed repair houses.

Do a search for Exandore if you are not familiar with them. As well as the online store, they have a shop in Singapore, near the Sim Lim Square electronics and computer mall. By the way, the prices at the online store are without warranty, it costs around S$313 extra for the Mack warranty. And don't forget to check on the GST situation otherwise you could end up with an additional 5% that you weren't expecting.

Richard

Geoff Jak · November 10th, 2006, 02:58 AM

Thx for that Richard.
I'll be in Singa's in a week or two so i amy do that. Yes i do check out Expandore from time to time.

Why they [the dealer here] thinks I will accept that sort of treatment here is way beyond me. i'm not.

thx for the advice

Werner Wesp · November 10th, 2006, 04:36 AM

I never bothered to look at the specifics of the warranty, but I've had some problems with my HD101 and they have been very forthcoming on serv ice to me. My HD101 ate a tape. They checked it and cleaned it, but there was nothing wrong. After that (a few months later) it gave a warning everytime I inserted a tape. Then they've changed the cassette loading mechanism by a new one.

But moreover: I've been unlucky. You could just the same having no problems at all. Overall the build quality is fine, so perhaps you won't need warranty :-) ?

Geoff Jak · November 10th, 2006, 10:06 PM

It's important to have the warrantee in case I do need it, but what is this when the guy [JVC agent here in Jakarta] can get away with no warrantee on some of the most important parts of the camera. Surely this is not what JVC would want from their resellers. Do they have am international policy towards the client/buyer, and what does it say about their reputation if they wont stick up for the buyer. Anyone from JVC here want to comment?

November 9th, 2006, 10:46 PM	#1
Geoff Jak Regular Crew Join Date: Oct 2005 Location: Perth Australia Posts: 121	What is a fair warrantee? I'm definitely about to buy a 101e in either Jakarta where I live or fly up to Singapore and get one there. The sales head in Jakarta has just told me the CCD's and the recording drum [the upper drum in his words] are not at all covered by any warrantee. Why not - doesn't he have any confidence in the camera he is selling? IS the camera that bad...no way from what I hear here. Surely this is close to the rip off end of the line isn't it? What has been your experience with warrantee conditions. Any advice is appreciated

November 10th, 2006, 04:36 AM	#4
Werner Wesp Major Player Join Date: Aug 2005 Location: Belgium Posts: 497	I never bothered to look at the specifics of the warranty, but I've had some problems with my HD101 and they have been very forthcoming on serv ice to me. My HD101 ate a tape. They checked it and cleaned it, but there was nothing wrong. After that (a few months later) it gave a warning everytime I inserted a tape. Then they've changed the cassette loading mechanism by a new one. But moreover: I've been unlucky. You could just the same having no problems at all. Overall the build quality is fine, so perhaps you won't need warranty :-) ? __________________ High-Definition Video Consultant - CEO of Delimex NV - http://www.delimex.be gear of choice : http://www.wespgear.com

November 9th, 2006, 11:04 PM	#2
Richard Hunter Trustee Join Date: Dec 2004 Location: Lipa City Batangas, Philippines Posts: 1,110	Hi Geoff. Warranty should normally cover parts and labour. A defective drum or head should be covered, but not wear and tear. Can't think why the CCD should not be covered. If you're coming to Singapore you could try Expandore for your cam. They can provide either a local (i.e. Singapore) warranty from JVC or a Mack warranty which can be used at certain listed repair houses. Do a search for Exandore if you are not familiar with them. As well as the online store, they have a shop in Singapore, near the Sim Lim Square electronics and computer mall. By the way, the prices at the online store are without warranty, it costs around S$313 extra for the Mack warranty. And don't forget to check on the GST situation otherwise you could end up with an additional 5% that you weren't expecting. Richard

November 10th, 2006, 02:58 AM	#3
Geoff Jak Regular Crew Join Date: Oct 2005 Location: Perth Australia Posts: 121	Thx for that Richard. I'll be in Singa's in a week or two so i amy do that. Yes i do check out Expandore from time to time. Why they [the dealer here] thinks I will accept that sort of treatment here is way beyond me. i'm not. thx for the advice

November 10th, 2006, 10:06 PM	#5
Geoff Jak Regular Crew Join Date: Oct 2005 Location: Perth Australia Posts: 121	It's important to have the warrantee in case I do need it, but what is this when the guy [JVC agent here in Jakarta] can get away with no warrantee on some of the most important parts of the camera. Surely this is not what JVC would want from their resellers. Do they have am international policy towards the client/buyer, and what does it say about their reputation if they wont stick up for the buyer. Anyone from JVC here want to comment?