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Old February 28th, 2007, 06:30 PM   #1
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Join Date: May 2006
Location: Boston, Massachusetts
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JVC service question....

I don't mean to be inappropriate here, but I was trying to leave a message for JVC service, and I'm having trouble even getting to voicemail.

I called the 1-800-582-5825 number.

Got a list of options, including enter '3' for service.

I hit 3.

I got a recording saying enter 1 to locate a reseller and 2 for the address of the nearest service center. Hmm. I got that in the previous menu. Obviously I don't want the nearest reseller or service center.

I tried various things to just try and get to an operator or just voicemail. I waited without entering anything. I hit 0. I'll wait for someone to call me back, that's fine.

But that never happens. I'm stuck in an endless loop of menu options, none of which take me where I'm going.

Can Carl or someone spell it out for me? I'm not the brightest bulb, I know, but I take instruction well....
Dennis Stevens is offline   Reply With Quote
Old February 28th, 2007, 10:21 PM   #2
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Join Date: Mar 2005
Location: McKinney, TX
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Quote:
Originally Posted by Dennis Stevens View Post
I don't mean to be inappropriate here, but I was trying to leave a message for JVC service, and I'm having trouble even getting to voicemail.

I called the 1-800-582-5825 number.

Got a list of options, including enter '3' for service.

I hit 3.

I got a recording saying enter 1 to locate a reseller and 2 for the address of the nearest service center. Hmm. I got that in the previous menu. Obviously I don't want the nearest reseller or service center.

I tried various things to just try and get to an operator or just voicemail. I waited without entering anything. I hit 0. I'll wait for someone to call me back, that's fine.

But that never happens. I'm stuck in an endless loop of menu options, none of which take me where I'm going.

Can Carl or someone spell it out for me? I'm not the brightest bulb, I know, but I take instruction well....
Hi Dennis,

Leaving a message isn't always the best thing. The best results are to call during their working hours - 9 AM to 5 PM Eastern Time - and hit option 7. This should take you to a live person. Hitting 0 won't help.

I don't know what your question is, but perhaps our service website can help: www.jvcservice.com

If you continue to have any trouble, please contact your sales rep. Instructions on how to do this are in the sticky at the top of the forum.
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Carl Hicks
JVC Professional Products Company
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Old March 1st, 2007, 07:07 AM   #3
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Join Date: May 2006
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Thank you sir!
Dennis Stevens is offline   Reply With Quote
Old March 2nd, 2007, 11:09 AM   #4
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Join Date: Jan 2007
Location: Denver, CO
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If you do have to send your camera in for service, I cannot recommend the Illinois center more - the California center I have found to be incredibly slow, unresponsive and apathetic.

Good luck!
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