Camera wont power on :( at DVinfo.net

Shane Hennessey · August 6th, 2011, 05:37 PM

I was at a shoot and I tried to stop recording but my camera wouldn't stop recording then I noticed that the BG audio was not moving either, so I tried to turn off my camera and it wouldn't shut off. After lots of worry I finally decided to take off the battery knowing that I may lose all my media. Now my hm 700u will not power up at all. Any suggestions of what may have happened . I'm pretty sure I will be sending it in for service in the next day unless anyone else has had this happen.
All ideas welcome
Shane

Chris Hurd · August 6th, 2011, 05:50 PM

Hi Shane, sorry to hear about that, but from the way you're describing it, your only viable recourse is to contact JVC service & support first thing on Monday morning.

Scott Berrington · August 6th, 2011, 07:00 PM

Hi Shane, hope it's nothing serious...I haven't come across anything like that with my 700. Did you loose your shots?

Scott

Shane Hennessey · August 6th, 2011, 08:42 PM

Seems like all my video is still good .. Just ingesting now but I haven't had any errors so I'm thinking it will be fine. I was hoping I would only have to take it to Halifax to the guys at PCI but I cant find them .. Any other spots over there Scott.

Shane Hennessey · August 6th, 2011, 08:45 PM

Thanks Chris& Scott,
ya it was the weirdest thing . No warning nothing almost like a frozen computer.

Scott Berrington · August 8th, 2011, 06:17 AM

Hi Shane,

Sorry to say PCI is no more. You might have to send it to Gilles at Norbec in Montreal.

Good luck.

Scott

Shane Hennessey · August 14th, 2011, 08:19 PM

Ya I see that .. to bad.. Actually I sent it to JVC Canada to a Mr Choy, apparently he is the one who fixes these cameras. Hopefully it will be a quick fix and back home soon:)

Mike Kujbida · August 15th, 2011, 06:28 AM

Shane, hopefully JVC will tell you what the problem and solution was so that you can pass it along to the rest of us in case we run into the same issue.

Shane Hennessey · August 24th, 2011, 08:37 AM

Hey guys, just an update on my camera.
I got a call a day or so ago was told that my micro processor had a malfunction . I asked what may have caused it and the tech said that there are several causes and he couldn't say for sure. He is going to do a write up as to what was the problem exactly when it is returned. Total cost was $1000.00. $800 for the part and $200 for labour and delivery. One lesson I learned is to buy the extended warranty which I did not. would have saved me a lot of cash and the worry that it may have been a tonne more money to fix. hope this helps, from what I gather there is nothing you can do to stop it from happening but on a side note, when he received the camera he powered it up with the power supply and it started not sure why.

August 6th, 2011, 05:37 PM	#1
Shane Hennessey New Boot Join Date: Apr 2010 Location: Canada Posts: 7	Camera wont power on :( I was at a shoot and I tried to stop recording but my camera wouldn't stop recording then I noticed that the BG audio was not moving either, so I tried to turn off my camera and it wouldn't shut off. After lots of worry I finally decided to take off the battery knowing that I may lose all my media. Now my hm 700u will not power up at all. Any suggestions of what may have happened . I'm pretty sure I will be sending it in for service in the next day unless anyone else has had this happen. All ideas welcome Shane

August 6th, 2011, 05:50 PM	#2
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Re: Camera wont power on :( Hi Shane, sorry to hear about that, but from the way you're describing it, your only viable recourse is to contact JVC service & support first thing on Monday morning. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

August 6th, 2011, 07:00 PM	#3
Scott Berrington Regular Crew Join Date: Feb 2010 Location: Halifax, Nova Scotia, Canada Posts: 86	Re: Camera wont power on :( Hi Shane, hope it's nothing serious...I haven't come across anything like that with my 700. Did you loose your shots? Scott

August 6th, 2011, 08:42 PM	#4
Shane Hennessey New Boot Join Date: Apr 2010 Location: Canada Posts: 7	Re: Camera wont power on :( Seems like all my video is still good .. Just ingesting now but I haven't had any errors so I'm thinking it will be fine. I was hoping I would only have to take it to Halifax to the guys at PCI but I cant find them .. Any other spots over there Scott.

August 6th, 2011, 08:45 PM	#5
Shane Hennessey New Boot Join Date: Apr 2010 Location: Canada Posts: 7	Re: Camera wont power on :( Thanks Chris& Scott, ya it was the weirdest thing . No warning nothing almost like a frozen computer.

August 8th, 2011, 06:17 AM	#6
Scott Berrington Regular Crew Join Date: Feb 2010 Location: Halifax, Nova Scotia, Canada Posts: 86	Re: Camera wont power on :( Hi Shane, Sorry to say PCI is no more. You might have to send it to Gilles at Norbec in Montreal. Good luck. Scott

August 14th, 2011, 08:19 PM	#7
Shane Hennessey New Boot Join Date: Apr 2010 Location: Canada Posts: 7	Re: Camera wont power on :( Ya I see that .. to bad.. Actually I sent it to JVC Canada to a Mr Choy, apparently he is the one who fixes these cameras. Hopefully it will be a quick fix and back home soon:)

August 15th, 2011, 06:28 AM	#8
Mike Kujbida Inner Circle Join Date: May 2005 Location: Windsor, ON Canada Posts: 2,770	Re: Camera wont power on :( Shane, hopefully JVC will tell you what the problem and solution was so that you can pass it along to the rest of us in case we run into the same issue.

August 24th, 2011, 08:37 AM	#9
Shane Hennessey New Boot Join Date: Apr 2010 Location: Canada Posts: 7	Re: Camera wont power on :( Hey guys, just an update on my camera. I got a call a day or so ago was told that my micro processor had a malfunction . I asked what may have caused it and the tech said that there are several causes and he couldn't say for sure. He is going to do a write up as to what was the problem exactly when it is returned. Total cost was $1000.00. $800 for the part and $200 for labour and delivery. One lesson I learned is to buy the extended warranty which I did not. would have saved me a lot of cash and the worry that it may have been a tonne more money to fix. hope this helps, from what I gather there is nothing you can do to stop it from happening but on a side note, when he received the camera he powered it up with the power supply and it started not sure why.