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Old March 27th, 2006, 11:33 AM   #1
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Cannon lens records only black screen

I was recently shooting a personal shot for my parents christmas party and when I went to go test my cannon z28 which is one of my older camcorders...its recording screen was showing and shooting only a black screen. I checked the battery but it was alright and the lens would zoom in and out alright so I don't know what the problem is since I can playback old recording on the camera...I just can't shoot new ones
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Old March 27th, 2006, 11:43 AM   #2
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black

Lens cap on? Iris closed?
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Old March 27th, 2006, 11:51 AM   #3
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Can you check the model number of the camera? I am unaware of any Canon DV or Hi8 camcorder model "Z28." There is a ZR series of DV camcorders, including a ZR20, ZR25, ZR80 and ZR85 among many others.
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Old March 27th, 2006, 06:58 PM   #4
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Quote:
Originally Posted by Chris Hurd
Can you check the model number of the camera? I am unaware of any Canon DV or Hi8 camcorder model "Z28." There is a ZR series of DV camcorders, including a ZR20, ZR25, ZR80 and ZR85 among many others.
ya sorry its a Cannon ZR65 I made mistake on the model number
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Old March 27th, 2006, 07:01 PM   #5
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Quote:
Originally Posted by Peter Costello
Lens cap on? Iris closed?
LOL..no the lens cap isn't on...and the iris is open so i'm going to just take it in since its still under warranty
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Old March 28th, 2006, 08:42 AM   #6
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Canon will fix this for free, including shipping both ways, even if the camera warranty period has expired.
The CCD is a Sony chip that is prone to failure over time and has been recalled.

Details here on the Canon site:
http://consumer.usa.canon.com/ir/con...7&modelid=8620

I had the same thing happen, to a ZR65 I'd purchased used from eBay ... cheap. After describing the issue to the rep on the support line, they sent me a pre-paid shipping label, and sent back the repaired camera a week or two after I shipped it in. No charge.

Good luck.
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Old March 29th, 2006, 01:40 AM   #7
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Quote:
Originally Posted by Nick Jushchyshyn
Canon will fix this for free, including shipping both ways, even if the camera warranty period has expired.
The CCD is a Sony chip that is prone to failure over time and has been recalled.

Details here on the Canon site:
http://consumer.usa.canon.com/ir/con...7&modelid=8620

I had the same thing happen, to a ZR65 I'd purchased used from eBay ... cheap. After describing the issue to the rep on the support line, they sent me a pre-paid shipping label, and sent back the repaired camera a week or two after I shipped it in. No charge.

Good luck.
Cool thanx I actually talked to them yesterday and they are going to replace the complete camera...so thanx for the info
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