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Pro Video NVS2500 and other Nexto DI location backup devices.


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Old November 5th, 2010, 10:50 PM   #1
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Join Date: Jun 2006
Location: Atlanta GA
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Nexto 2500 died

I've been using my Nexto DI 2500 very happily for some months now, but I'm on a shoot in California (I'm based in Atlanta) and my Nexto refuses to power up. This is after, I think and hope, successfully syncing USB drives. The side button on the Nexto almost appears to be stuck or something, as it feels different. Nothing unusual happened, and I'm totally surprised.

I *hope* no one has had any similar experiences, but if so please let me know how it worked out. I've emailed Nexto ....
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Old November 6th, 2010, 07:18 AM   #2
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Dear John,

I have found the Nexto 2500 to be very reliable.

I will be sending you a private message shortly with my phone numbers.

I have also contacted Nexto.
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Dan Keaton
Augusta Georgia
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Old November 6th, 2010, 07:38 AM   #3
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Great, I got the private message and will respond right away.
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Old November 6th, 2010, 11:04 AM   #4
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Dear Friends,

International Supplies (Nexto USA) was alerted to John's problem and jumped into action.

John was going to be in Los Angeles this morning.

John is meeting with International Supplies a few minutes from now and John's problem will be addressed promptly.
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Dan Keaton
Augusta Georgia
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Old November 6th, 2010, 11:47 AM   #5
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Right, thanks, Dan. I spoke with Karen and Barry ridiculously early this morning, on the way to LA from Santa Barbara, and Barry met me here at LAX and took excellent care of my Nexto problem. Absolutely the best customer service I have ever had, and I can't thank everyone enough ... But, thanks, thanks, thanks!

Best,
John
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Old November 6th, 2010, 04:41 PM   #6
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Oh, and no media loss, only a bad power switch.
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