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Old March 13th, 2008, 09:48 AM   #1
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Indifocus - Great Customer Service

We often read about poor service and bad products, so I feel compelled to comment on the terrific service I received from Tim at Indifocus. I purchased one of their rail systems for my Letus Extreme and Tim went above and beyond normal standards of good service. Thanks to Tim and all the folks at Indifocus.
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Old March 14th, 2008, 07:33 AM   #2
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Indifocus - Great Customer Service

I have to agree. Tim went way out of his way on my transaction also. Highly recommended!
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Old March 15th, 2008, 08:08 AM   #3
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I on the other hand, have still not received all of the gears promised for the indifocus pro follow focus unit.
I sure would like to get all the promised parts so I can sell them all bundled together.
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Old March 15th, 2008, 10:33 AM   #4
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David, based on my experience, I'm sure that if you call Tim, your problem will get promptlyand courteously resolved.

FWIW, I think it's rude and inconsiderate of you to post your complaint here, where Tim's potential customers are, without first trying to resolve it privately. If one of your customers had a problem and decided to post it on a billboard in front of your business, I'm sure you would not appreciate it. Yet that is exactly what you have done. Classless.
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Old March 15th, 2008, 11:17 AM   #5
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Quote:
Originally Posted by Paul Cascio View Post
David, based on my experience, I'm sure that if you call Tim, your problem will get promptlyand courteously resolved.

FWIW, I think it's rude and inconsiderate of you to post your complaint here, where Tim's potential customers are, without first trying to resolve it privately. If one of your customers had a problem and decided to post it on a billboard in front of your business, I'm sure you would not appreciate it. Yet that is exactly what you have done. Classless.
I would agree with that if he would have started this thread. But this involves a discussion started by other people about how good the customer service is from this company. I think David is only talking about his experiences, which are as valid as yours or other ones.
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Old March 16th, 2008, 10:54 AM   #6
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Paul,
You may find my post rude and classless, but like you I simply made a post based on my direct experience with Indifocus.

And FYI, Tim has been contacted by telephone as well as email,
concerning this purchase made in November of 2007.


Here is a mini-review based on my experience.
http://www.dvinfo.net/conf/showthread.php?t=110518
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Old March 16th, 2008, 11:12 AM   #7
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David, my rebuke may have been a bit harsh, but my point was that while your issue may get resolved, your post will remain online to possibly cause damage for internet eternity.
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