Sony Professional Service at DVinfo.net
DV Info Net

Go Back   DV Info Net > The Tools of DV and HD Production > Open DV Discussion

Open DV Discussion
For topics which don't fit into any of the other categories.

Reply
 
Thread Tools Search this Thread
Old March 28th, 2008, 04:13 PM   #1
Major Player
 
Join Date: Sep 2005
Location: San Francisco, CA
Posts: 200
Sony Professional Service

I'm really irritated with the service I'm getting from Sony and I want to know what are other people's experiences.

I sent my A1U for repair about a month ago. The tape mechanism stopped working. First I took it to a local electronic repair place where they told me that even if they fix the mechanical problem, it'd still have to be sent in to sony for some programing stuff. After I sent it in to sony, it took a week to get an estimate even though the website said 48 hrs. Even if you reject the estimate they'll charge you $130. The estimate came to 3 hrs of labor and parts which total $520. I approve it. I called back 2 weeks later and they said they're waiting on a part. I called again this week and the receptionist said she doesn't know what's going on. She said a technician will call me back but I haven't heard anything in two days.

I have repairs done on Canon ZR40, Canon GL2, and Sony GVD-1000 (which I think is part of the consumer line). If memory serves me right, I believe I got a flat rate for the estimate before sending it in for repair. I also remember none of these repair took anywhere close to a month. I would've expect better service from sony's professional line.

Is my experience common? What other company better when it comes to service? I usually never think about these things when buying a camera but this might have impact on my next major purchase. Thanks for reading.
Min Lee is offline   Reply With Quote
Old March 28th, 2008, 05:38 PM   #2
Inner Circle
 
Join Date: Jan 2003
Location: Chicago, IL
Posts: 6,609
I don't know where you sent it but I've sent 2 cameras into Sony Pro service in NJ and had nothing but GREAT service from them. When I sent them my 150 to be gone over (1400 hours of operation and almost 1000 of tape run) I had them R&R the heads and fix the menu wheel (they also did something else but I can't remember so it had to be a nothing repair) -flat rate of $575.00 at the time. Sent it out and in 8 days it was back in my hands. When the one of chips blew out on my 170 it was NC and I had the camera back within 6 days counting a weekend.
Perhaps it the center you sent it to.

Don
Don Bloom is offline   Reply With Quote
Old March 28th, 2008, 09:35 PM   #3
Major Player
 
Join Date: Sep 2005
Location: San Francisco, CA
Posts: 200
Mines was sent to LA.
Min Lee is offline   Reply With Quote
Old March 31st, 2008, 11:29 AM   #4
Inner Circle
 
Join Date: Aug 2005
Location: Atlanta/USA
Posts: 2,515
It depends less on Sony and a lot more on the actual people who got hold of your stuff.
__________________
Ervin Farkas
www.AtlantaLegalVideo.com
Ervin Farkas is offline   Reply With Quote
Old April 4th, 2008, 12:24 PM   #5
Major Player
 
Join Date: Sep 2005
Location: San Francisco, CA
Posts: 200
After over a month, I've finally got my camera back but the memory stick I had was missing. I've called them about this and they said they'll look into it. I can't believe I'm getting such awful service.
Min Lee is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > The Tools of DV and HD Production > Open DV Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 11:50 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network