creative video experiences at DVinfo.net

Noa Put · December 16th, 2012, 03:50 AM

Anyone any experience with creative video in the UK (cvp)? Are they a reseller that can be trusted? Just asking because I see they are selling the BMC camera at almost 400 euro cheaper then in Belgium, since we don't have to pay any tax or any customduties for UK orders (tax is deducted at purchase) the camera would be still a bit over 300 euro cheaper delivered to my door then to when I would buy it here.

Colin Rowe · December 16th, 2012, 05:26 AM

Noa.
They are a well known, well respected company

Richard Gooderick · December 16th, 2012, 06:02 AM

Agreed.
I placed a pre-order with them and cancelled it. Their communication was excellent and they refunded my deposit without a murmur. It made me feel quite guilty about cancelling actually!
A colleague has received excellent after-sales service from them when he had a manufacturing problem with a new product.
I would feel confident buying from CVP.

Andy Wilkinson · December 16th, 2012, 10:16 AM

As Richard knows (!) I recently had an issue with one of my cams bought from CVP and they could not have been more helpful in getting me a replacement/very speedy resolution. Absolutely truly superb service.

Also (at least for UK customers, and subject to the detail in their terms and conditions... which I have n't ever needed to read) they have a price match policy. However, I can confirm that they will honour that policy without quibbling. That saved me quite a few hundred pounds on that very same cam purchase (before I took delivery of the original cam). I appreciate that policy might not be applicable to you Noa (please check!), but as you've already observed, they are usually keenly priced.

If Chris H ever wants a EU based sponsor for DVinfo I think he would struggle to find a better, more reputable, service orientated camera gear company than Creative Video Products this side of the pond.

Gary Nattrass · December 16th, 2012, 11:03 AM

I have bought several cameras from them and most recently a petrol sound bag and the are excellent and a major pro kit dealer here in the UK, jigsaw 24 & Preston' s are also worth checking out.

Paul R Johnson · December 16th, 2012, 11:28 AM

Concur 100% - always reliable and easy to talk to.

Noa Put · December 16th, 2012, 02:04 PM

Thx guys, much appreciated. Makes me feel much more confident now if I plan to buy.

December 16th, 2012, 03:50 AM	#1
Noa Put Inner Circle Join Date: Jun 2007 Location: Belgium Posts: 9,509	creative video experiences Anyone any experience with creative video in the UK (cvp)? Are they a reseller that can be trusted? Just asking because I see they are selling the BMC camera at almost 400 euro cheaper then in Belgium, since we don't have to pay any tax or any customduties for UK orders (tax is deducted at purchase) the camera would be still a bit over 300 euro cheaper delivered to my door then to when I would buy it here.

December 16th, 2012, 05:26 AM	#2
Colin Rowe Major Player Join Date: Jan 2004 Location: Cornwall UK Posts: 793	Re: creative video experiences Noa. They are a well known, well respected company __________________ Colin

December 16th, 2012, 06:02 AM	#3
Richard Gooderick Major Player Join Date: Oct 2007 Location: London, UK Posts: 795	Re: creative video experiences Agreed. I placed a pre-order with them and cancelled it. Their communication was excellent and they refunded my deposit without a murmur. It made me feel quite guilty about cancelling actually! A colleague has received excellent after-sales service from them when he had a manufacturing problem with a new product. I would feel confident buying from CVP. __________________ http://www.gooderick.com

December 16th, 2012, 10:16 AM	#4
Andy Wilkinson Inner Circle Join Date: Sep 2007 Location: Cambridge UK Posts: 2,853	Re: Creative Video Products (CVP) - A Good Customer Experience As Richard knows (!) I recently had an issue with one of my cams bought from CVP and they could not have been more helpful in getting me a replacement/very speedy resolution. Absolutely truly superb service. Also (at least for UK customers, and subject to the detail in their terms and conditions... which I have n't ever needed to read) they have a price match policy. However, I can confirm that they will honour that policy without quibbling. That saved me quite a few hundred pounds on that very same cam purchase (before I took delivery of the original cam). I appreciate that policy might not be applicable to you Noa (please check!), but as you've already observed, they are usually keenly priced. If Chris H ever wants a EU based sponsor for DVinfo I think he would struggle to find a better, more reputable, service orientated camera gear company than Creative Video Products this side of the pond. __________________ Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production

December 16th, 2012, 11:03 AM	#5
Gary Nattrass Trustee Join Date: Apr 2008 Location: Cornsay Durham UK Posts: 1,992	Re: creative video experiences I have bought several cameras from them and most recently a petrol sound bag and the are excellent and a major pro kit dealer here in the UK, jigsaw 24 & Preston' s are also worth checking out. __________________ Over 15 minutes in Broadcast Film and TV production: http://www.imdb.com/name/nm1044352/

December 16th, 2012, 11:28 AM	#6
Paul R Johnson Inner Circle Join Date: Nov 2005 Location: Lowestoft - UK Posts: 4,016	Re: creative video experiences Concur 100% - always reliable and easy to talk to.

December 16th, 2012, 02:04 PM	#7
Noa Put Inner Circle Join Date: Jun 2007 Location: Belgium Posts: 9,509	Re: creative video experiences Thx guys, much appreciated. Makes me feel much more confident now if I plan to buy.