DSLRPros.com

Greg Kiger · October 23rd, 2013, 12:35 PM

We are deeply dissatisfied with the way in which DSLR Pros does business. This was our experience:

Ordered the helicopter July 29, 2013
Heard nothing for weeks
Called in mid-Aug. and were told the helicopter had backordered parts, but that it would ship in a couple of weeks
More weeks went by with no word
Called on September 16, 2013 and were told they had a bad batch of 'gimballs' and that it was shipping out later that day and would arrive the following week
It did not arrive
Called and spoke with someone named Michael on September 26, 2013, asking why it did not ship. He said it never shipped, but it could go out later that day
We asked if the shipping could be expedited in any way and were denied

The glaring issue we had with DSLR Pros was that they neglected their paying customer.

We ordered this helicopter (in late July) specifically for a corporate film job we would be completing at the end of September. We were unable to use it at all by the time it arrived October 2, 2013.
We were never updated on the item's backorder status without having to call ourselves, and we were never provided a tracking number when the item finally shipped.

When the helicopter arrived:

It arrived with no original packaging or paperwork/manuals
We were promised extra accessories to be thrown in to compensate us for all of the troubles we had. There were none included.

It is terrible for anyone to have to pay that amount of money and have no idea where it is, or if it's ever going to be on its way. We caution film and video professionals to stay away from this company and to order elsewhere.

Darren Levine · October 23rd, 2013, 03:20 PM

shameful indeed. it's amazing to me that in this age of clear expectations when it comes to customer relations, that so many companies still utterly fail at it.

Jody Arnott · October 25th, 2013, 04:22 PM

Sorry to hear you had a bad experience with them. In contrast, I've made 1 order with them which arrived promptly and with good communication from them.

Was the gimbal you purchased the Zenmuse H32D? Because I bought one of those a while ago (from a different online retailer) and had to wait several months due to them receiving a bad batch also. Apparently DJi recalled them due to issues with the motors burning out.

October 23rd, 2013, 12:35 PM	#1
Greg Kiger Regular Crew Join Date: Nov 2008 Location: St. Louis, MO Posts: 134	DSLRPros.com - WARNING We are deeply dissatisfied with the way in which DSLR Pros does business. This was our experience: Ordered the helicopter July 29, 2013 Heard nothing for weeks Called in mid-Aug. and were told the helicopter had backordered parts, but that it would ship in a couple of weeks More weeks went by with no word Called on September 16, 2013 and were told they had a bad batch of 'gimballs' and that it was shipping out later that day and would arrive the following week It did not arrive Called and spoke with someone named Michael on September 26, 2013, asking why it did not ship. He said it never shipped, but it could go out later that day We asked if the shipping could be expedited in any way and were denied The glaring issue we had with DSLR Pros was that they neglected their paying customer. We ordered this helicopter (in late July) specifically for a corporate film job we would be completing at the end of September. We were unable to use it at all by the time it arrived October 2, 2013. We were never updated on the item's backorder status without having to call ourselves, and we were never provided a tracking number when the item finally shipped. When the helicopter arrived: It arrived with no original packaging or paperwork/manuals We were promised extra accessories to be thrown in to compensate us for all of the troubles we had. There were none included. It is terrible for anyone to have to pay that amount of money and have no idea where it is, or if it's ever going to be on its way. We caution film and video professionals to stay away from this company and to order elsewhere. __________________ Greg Kiger St Louis Mo www.GreenBridgeFilms.com Sony EX1 / Canon 5Dm2 / Cool Lights / DP1x / Marshall / Oktava / Sanken / Kessler

October 23rd, 2013, 03:20 PM	#2
Darren Levine Major Player Join Date: Apr 2010 Location: NJ/NYC Posts: 563	Re: DSLRPros.com - WARNING shameful indeed. it's amazing to me that in this age of clear expectations when it comes to customer relations, that so many companies still utterly fail at it. __________________ C100 - GH4 - NYC Shooter www.DarrenLevine.com

October 25th, 2013, 04:22 PM	#3
Jody Arnott Major Player Join Date: Mar 2012 Location: Hamilton, New Zealand Posts: 747	Re: DSLRPros.com - WARNING Sorry to hear you had a bad experience with them. In contrast, I've made 1 order with them which arrived promptly and with good communication from them. Was the gimbal you purchased the Zenmuse H32D? Because I bought one of those a while ago (from a different online retailer) and had to wait several months due to them receiving a bad batch also. Apparently DJi recalled them due to issues with the motors burning out.