Edius Neo 2

Bo Skelmose · December 17th, 2009, 09:42 AM

Hi
Got my AG-HMR10 and the software: Edius Neo 2. Unfortunately I did not get the newest version but it seems that I can upgrade with no costs. But how do I do - I asked on the Grass Valley homepage but they just sent me a broken link. I'll try asking again but maybe someone here have tried to upgrade and know exatctly what to do ?

Michael Bargeron · December 18th, 2009, 04:00 AM

they told me i had to do all upgrades thru panasonic. i have yet to do it, but i would check the website at panny and call them if you cant find it.

Xian Messerschmidt · December 19th, 2009, 05:40 PM

Set up an account on Panasonic's PASS website and you'll see a small advertisement banner about the Neo to Booster upgrade. Or email sav.p2support.pavc@ml.jp.panasonic.com and ask them about it.

Sebastian Alvarez · December 19th, 2009, 06:57 PM

I googled Panasonic PASS website but nothing concrete came up. What's the URL?

Bo Skelmose · December 20th, 2009, 04:21 AM

Hi
Still not heard from Grass valley :
Found this about upgrading on the pass site:

•Users who purchased AVCCAM products from April 1st until October 8th 2009
Eligible to request "EDIUS Neo 2 (Ver. 2.0)" for FREE
•Users who purchased AVCCAM products after October 9th 2009
Eligible to request "EDIUS Neo 2 Booster (Ver. 2.5)" for FREE
A registration key ("EDIUS serial Number") is required to be able to install the software.
"EDIUS serial number" can be requested online, please refer to "Serial number request flow" for the details.
Still no word of how to upgrade . I,ll try to write to the mail adres.

Xian Messerschmidt · December 21st, 2009, 06:55 PM

Quote:

Originally Posted by Sebastian Alvarez

I googled Panasonic PASS website but nothing concrete came up. What's the URL?

https://eww.pass.panasonic.co.jp/p2u...gin.do?lang=en

Sebastian Alvarez · December 23rd, 2009, 04:05 PM

Quote:

Originally Posted by Bo Skelmose

Hi
Still not heard from Grass valley :

Still no word of how to upgrade . I,ll try to write to the mail adres.

Well, the upgrade doesn't seem to be straightforward, but basically you have to send a message to them while logged in and go to the contact us section. You have to type in "REQUEST EDIUS Neo 2 Booster (Ver. 2.5) INSTALLATION DISK" and after that I guess you can ask them something related to it if you want. I just did it, so I don't know how long it will take them to reply, but I'll post here when they do.

Carl Feather · January 5th, 2010, 09:13 AM

I jumped through all the hoops to get my Booster disc, they say you can't download it but have to wait for the disc to arrive from Grass Valley. Still don't have it. And I still have not received my Panasonic SD card. I'm really disappointed in the Panasonic customer service. They won't answer my e-mails. I ended up having to buy Vegas and Neoscene so I could edit my shoots with this camera. Disappointed because it's cost me a lot more money than I planned. Would not recommend this camera to another person because of the poor customer support from both Panasonic and Grass Valley.

Sebastian Alvarez · January 5th, 2010, 04:26 PM

I also requested Booster several days ago, and I received an e-mail telling me that they would send me the disc, but I replied asking if they could give me an estimate on when, and nobody replied since about ten days ago.

December 17th, 2009, 09:42 AM	#1
Bo Skelmose Major Player Join Date: Apr 2008 Location: Denmark Posts: 495	Edius Neo 2 - upgrade to Booster Hi Got my AG-HMR10 and the software: Edius Neo 2. Unfortunately I did not get the newest version but it seems that I can upgrade with no costs. But how do I do - I asked on the Grass Valley homepage but they just sent me a broken link. I'll try asking again but maybe someone here have tried to upgrade and know exatctly what to do ?

January 5th, 2010, 09:13 AM	#8
Carl Feather Tourist Join Date: Nov 2009 Location: Kingsville, Ohio USA Posts: 4	hoops I jumped through all the hoops to get my Booster disc, they say you can't download it but have to wait for the disc to arrive from Grass Valley. Still don't have it. And I still have not received my Panasonic SD card. I'm really disappointed in the Panasonic customer service. They won't answer my e-mails. I ended up having to buy Vegas and Neoscene so I could edit my shoots with this camera. Disappointed because it's cost me a lot more money than I planned. Would not recommend this camera to another person because of the poor customer support from both Panasonic and Grass Valley.

December 18th, 2009, 04:00 AM	#2
Michael Bargeron New Boot Join Date: Nov 2009 Location: Los Angeles, CA Posts: 19	they told me i had to do all upgrades thru panasonic. i have yet to do it, but i would check the website at panny and call them if you cant find it.

December 19th, 2009, 05:40 PM	#3
Xian Messerschmidt Regular Crew Join Date: Jul 2009 Location: Sterling Heights, MI Posts: 58	Set up an account on Panasonic's PASS website and you'll see a small advertisement banner about the Neo to Booster upgrade. Or email sav.p2support.pavc@ml.jp.panasonic.com and ask them about it.

December 19th, 2009, 06:57 PM	#4
Sebastian Alvarez Major Player Join Date: Dec 2008 Location: Raleigh, NC Posts: 309	I googled Panasonic PASS website but nothing concrete came up. What's the URL?

December 20th, 2009, 04:21 AM	#5
Bo Skelmose Major Player Join Date: Apr 2008 Location: Denmark Posts: 495	Hi Still not heard from Grass valley : Found this about upgrading on the pass site: •Users who purchased AVCCAM products from April 1st until October 8th 2009 Eligible to request "EDIUS Neo 2 (Ver. 2.0)" for FREE •Users who purchased AVCCAM products after October 9th 2009 Eligible to request "EDIUS Neo 2 Booster (Ver. 2.5)" for FREE A registration key ("EDIUS serial Number") is required to be able to install the software. "EDIUS serial number" can be requested online, please refer to "Serial number request flow" for the details. Still no word of how to upgrade . I,ll try to write to the mail adres.

January 5th, 2010, 04:26 PM	#9
Sebastian Alvarez Major Player Join Date: Dec 2008 Location: Raleigh, NC Posts: 309	I also requested Booster several days ago, and I received an e-mail telling me that they would send me the disc, but I replied asking if they could give me an estimate on when, and nobody replied since about ten days ago.