Sadly I have given up on my MX300 at DVinfo.net

Go Back   DV Info Net > Panasonic P2HD / AVCCAM / AVCHD / DV Camera Systems > Panasonic DVX / DVC Assistant > Panasonic DV / MX / GS series Assistant

Panasonic DV / MX / GS series Assistant
...and other Panasonic DV camcorders.


Reply
 
Thread Tools Search this Thread
Old December 20th, 2003, 09:20 PM   #1
Regular Crew
 
Join Date: Nov 2001
Location: Canberra AUSTRALIA
Posts: 169
Sadly I have given up on my MX300

Since new I have had video "Glitches" and Audio dropouts with my MX300. It has been in for repair several times for replacement parts, new firmwares, and head cleanings.

Got it back on Thursday, from the third attempt to fix it, and I was pleased to have it back so I could use it to video a 14 hour music festival that happens once a year. So yesterday I started filming with it and now it won't even focus!

If Panasonic "do the right thing" by me after I suggest the replace my "Lemon" with a new equivalent video camera, and I get a say in it, what camera should I ask for. MX500 or the new GS100 I have heard of but know little about it. (I don't beleive it is in Australia yet though)

And, would my MX300 wide Angle Lens and Batteries fit on the other cams?
Andrew Hogan is offline   Reply With Quote
Old December 21st, 2003, 02:27 AM   #2
Outer Circle
 
Join Date: May 2002
Location: Hope, BC
Posts: 7,527
Quote:
Sadly I have given up on my MX300...Since new I have had video "Glitches" and Audio dropouts with my MX300. It has been in for repair several times for replacement parts, new firmware, and head cleaning.
This is sad. Did you abuse your MX300? Why would you need to take it in for head cleaning if you stuck with 1, good brand/type of miniDV tape such as Fuji? How many "new firmware" did you get?
Quote:
Got it back on Thursday, from the third attempt to fix it, and I was pleased to have it back so I could use it to video a 14 hour music festival that happens once a year. So yesterday I started filming with it and now it won't even focus!
Why wouldn't it focus? Were you using auto focus in "low light?" (That's a "no-no.") Maybe the manual ring got stuck---dirt got in?
Quote:
If Panasonic "do the right thing" by me after I suggest the replace my "Lemon" with a new equivalent video camera, and I get a say in it, what camera should I ask for. MX500 or the new GS100 I have heard of but know little about it. (I don't believe it is in Australia yet though)
If indeed it was a "lemon," then why didn't you get it replaced by Panasonic sooner? The MX300 is 4 years old.
Quote:
And, would my MX300 wide Angle Lens and Batteries fit on the other cams?
Wide angle, yes. I guess everyone wants a new GS100. :-))
Frank Granovski is offline   Reply With Quote
Old December 21st, 2003, 04:11 PM   #3
Regular Crew
 
Join Date: Nov 2001
Location: Canberra AUSTRALIA
Posts: 169
I handle my cameras like they are some sort of precious artifact, I only use New Panasonic tapes, never mix brands and only ever record to them once.

They have replaced firmware twice. (at least to my knowledge)

I tried Manual and AutoFocus. It can focus at around 4x Zoom and higher but not at wider angles. But it can focus at wide angle at a subject to distance of a few inches but won't focus at a distance. Its not my technique, I video bands a lot & for many years.

I bought my MX300 less then 2 years ago. I don't like being without it for months at a time as footage with errors, dropped frames and audio dropouts is better then no footage at all. This is frustrating. I will call my Panasonic Sales Rep again today and see what can be done. I wanted to use it on an overseas holiday next week. I'm just glad I had a chance to find out before I got there.
Is there somewhere I can read about the GS100?
Andrew Hogan is offline   Reply With Quote
Old December 21st, 2003, 04:29 PM   #4
Outer Circle
 
Join Date: May 2002
Location: Hope, BC
Posts: 7,527
If you've had nothing but problems with your MX300 these last 2 years, in and out of the shop severl times, etc, I would get Pana to replace it, or refund your money. Let us know what Pana does or does not.

Note: the GS100 is a Japanese Domestic, a NTSC cam. There are a number of threads here with good info and links.
Frank Granovski is offline   Reply With Quote
Old December 22nd, 2003, 04:25 AM   #5
Outer Circle
 
Join Date: May 2002
Location: Hope, BC
Posts: 7,527
No word from Pana yet? Was this past monday a holiday in Australia?
Frank Granovski is offline   Reply With Quote
Old December 22nd, 2003, 05:35 PM   #6
Regular Crew
 
Join Date: Nov 2001
Location: Canberra AUSTRALIA
Posts: 169
I rang the Panasonic Sales Rep yesterday (Monday, no it wasn't a holiday) but I got his VoiceMail. He hasn't called me back yet.

Then I rang another Panasonic guy in Sydney which I beleive he is the State Manger or something similar and left a message on his answering machine. I tried several times during the day and keep getting the answering machine. This morning "Tuesday" I wrote an email to him stating my current situation and asking for a refund.

I fly to Fiji on Sunday for a long overdue holiday and the Panasonic won't be coming with me. I am very disappointed.
Andrew Hogan is offline   Reply With Quote
Old December 22nd, 2003, 05:46 PM   #7
Regular Crew
 
Join Date: Nov 2001
Location: Canberra AUSTRALIA
Posts: 169
Just got a call from another guy from Panasonic checking that the focus problem was not just due to the camera's settings.

He is now relaying this to someone else...

I'm glad they haven't shut down for Christmas.
Andrew Hogan is offline   Reply With Quote
Old December 22nd, 2003, 07:12 PM   #8
Outer Circle
 
Join Date: May 2002
Location: Hope, BC
Posts: 7,527
E-mail stuartc@panasonic.com.au right now, Sydney, AU, about your problem. If anyone can help, he's the man.
Frank Granovski is offline   Reply With Quote
Old December 22nd, 2003, 11:23 PM   #9
Regular Crew
 
Join Date: Nov 2001
Location: Canberra AUSTRALIA
Posts: 169
Panasonic has fully resolved my situation and I am more than happy with the outcome.

Thanks for your interest Frank

and a big Thankyou to Panasonic Australia!
Andrew Hogan is offline   Reply With Quote
Old December 23rd, 2003, 12:32 AM   #10
Outer Circle
 
Join Date: May 2002
Location: Hope, BC
Posts: 7,527
Glad to hear that, Andrew. :-))
Frank Granovski is offline   Reply With Quote
Old December 23rd, 2003, 03:00 AM   #11
Major Player
 
Join Date: Nov 2002
Location: Singapore, Passport: Malaysia
Posts: 407
Ahh... the orphaned child finds his father again, great ending!

Nice to hear that Panasonic service ain't all that bad.

Here in Singapore, they keep the cam for 1 month and they return it fixed. Even a loan set in the mean time!
__________________
Cam: Panasonic MX350EN, SOLD my MX8EN
Mac: G3 400MHz PowerBook, 256 MB, OS 9
PC: Pentium 4 2800MHz, 512 MB, WindowsXP
SW: iMovie, Final Cut Pro, Adobe Premiere, Ulead Video Studio, various little utilities
Yow Cheong Hoe is offline   Reply With Quote
Old December 23rd, 2003, 07:22 PM   #12
Trustee
 
Join Date: Aug 2003
Posts: 1,483
Just curious what Panasonic did to resolve the
situation? Are some cam makers known to have
better customer service than others?
Dave Largent is offline   Reply With Quote
Old December 23rd, 2003, 07:32 PM   #13
Outer Circle
 
Join Date: May 2002
Location: Hope, BC
Posts: 7,527
Quote:
Just curious what Panasonic did to resolve the situation?
He's probably not allowed to say.
Quote:
Are some cam makers known to have better customer service than others?
Yes. Pana AU is A-1 compared with the North American cam maker head offices, except for Canon. Canon USA has always been #1, from what I can tell.
Frank Granovski is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Panasonic P2HD / AVCCAM / AVCHD / DV Camera Systems > Panasonic DVX / DVC Assistant > Panasonic DV / MX / GS series Assistant

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 01:53 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network