Panasonic warranty service: Outstanding at

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Panasonic LUMIX G / GF / GH / GX Series
4K and AVCHD on a Micro Four Thirds system camera with interchangeable lenses.

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Old March 17th, 2011, 09:30 PM   #1
Inner Circle
Join Date: Jun 2005
Location: Cincinnati, OH
Posts: 8,423
Panasonic warranty service: Outstanding

I sent my GH2 in for repair under warranty two weeks ago.

They are returning my repaired unit via next day air because I said I needed it. They scoured Texas for the part needed, had it couriered same day to the repair center, and are sending it out tomorrow.

For a consumer product, this level of service is, in my opinion, completely over the top.

I was in contact with the tech, communication was amazing, and I am pleased, to say the least. Of course I haven't received the camera, and do not know that it is repaired satisfactorily, but I imagine it will be. We''ll cross that bridge when we come to it.
The horror of what I saw on the timeline cannot be described.
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