HPX 370 Jerky Zoom at DVinfo.net

Joe Goldsberry · June 12th, 2011, 01:13 PM

I can no longer do really slow, smooth zooms. The lens jerks as if a tooth is missing on the gear. Anyone else experience this?

Joe

Daniel Epstein · June 12th, 2011, 07:27 PM

Pretty common with zoom lenses regardless of camera body. Check with your dealer about repair policies which might be under warranty.

Joe Goldsberry · June 13th, 2011, 07:19 AM

Huh?

Maybe on consumer cameras but this is the first time I've experienced this on any video camera in 30 years.

I will call Panasonic in NJ this morning.

Joe

Daniel Epstein · June 13th, 2011, 02:27 PM

Guess you have been lucky so far. Just think of it like the joke about losing computer data but applied to zoom lenses. There are two kinds of people in the world. Those who have had the sticky zoom problem and those who are going to have the problem. Becoming friends with your service bureau is part of the business.
My Canon repair center told me they expected to see broadcast lenses in for cleaning and service annually to avoid this. Lately I have been trying Fuji.

Joe Goldsberry · June 30th, 2011, 05:35 PM

Update: Zoom motor was replaced under warranty by Fujinon in NJ. Less that a week turnaround time.

Joe

Ed Dooley · July 4th, 2011, 09:30 AM

Great to hear, thanks. I was in New York last week and planned to drop my lens off in NJ,
but I had a shoot a couple of days later and couldn't risk not having it. I hope I can find a full week without needing it!
Ed

June 12th, 2011, 01:13 PM	#1
Joe Goldsberry Regular Crew Join Date: Mar 2005 Location: Whitman, Mass Posts: 101	HPX 370 Jerky Zoom I can no longer do really slow, smooth zooms. The lens jerks as if a tooth is missing on the gear. Anyone else experience this? Joe __________________ http://JoeGoldsberry.com

June 12th, 2011, 07:27 PM	#2
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	Re: HPX 370 Jerky Zoom Pretty common with zoom lenses regardless of camera body. Check with your dealer about repair policies which might be under warranty.

June 13th, 2011, 07:19 AM	#3
Joe Goldsberry Regular Crew Join Date: Mar 2005 Location: Whitman, Mass Posts: 101	Re: HPX 370 Jerky Zoom Huh? Maybe on consumer cameras but this is the first time I've experienced this on any video camera in 30 years. I will call Panasonic in NJ this morning. Joe __________________ http://JoeGoldsberry.com

June 13th, 2011, 02:27 PM	#4
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	Re: HPX 370 Jerky Zoom Guess you have been lucky so far. Just think of it like the joke about losing computer data but applied to zoom lenses. There are two kinds of people in the world. Those who have had the sticky zoom problem and those who are going to have the problem. Becoming friends with your service bureau is part of the business. My Canon repair center told me they expected to see broadcast lenses in for cleaning and service annually to avoid this. Lately I have been trying Fuji.

June 30th, 2011, 05:35 PM	#5
Joe Goldsberry Regular Crew Join Date: Mar 2005 Location: Whitman, Mass Posts: 101	Re: HPX 370 Jerky Zoom Update: Zoom motor was replaced under warranty by Fujinon in NJ. Less that a week turnaround time. Joe __________________ http://JoeGoldsberry.com

July 4th, 2011, 09:30 AM	#6
Ed Dooley Regular Crew Join Date: Aug 2006 Location: Warren Vermont Posts: 73	Re: HPX 370 Jerky Zoom Great to hear, thanks. I was in New York last week and planned to drop my lens off in NJ, but I had a shoot a couple of days later and couldn't risk not having it. I hope I can find a full week without needing it! Ed