WARNING about BIGMUGSOFTWARE.COM!! HELP!!! at DVinfo.net

Mauricio Copetti · November 11th, 2008, 06:06 AM

I recently bought MAGIC MONITOR from http://www.bigmugsoftware.com.

I was using a trial version then decided to buy it, but even with license provided it doesn't work and the company never answer my emails.

Wrote many many times to sales@bigmugsoftware.com but no answer after 2 months...

What do I do? I just want my money back!

I'd love to find some solution... thanks

Ben Winter · November 11th, 2008, 08:51 AM

Try support@bigmugsoftware.com instead.

I know if they aren't answering one email its unlikely they'd answer another but maybe your email is getting bounced for some reason, or something..it's worth a try.

Adam Gold · November 11th, 2008, 04:01 PM

With busted links, no site updates and no blog entries since the middle of last year, I think it's safe to say there's nobody home.

Contact your credit card company to dispute the charge and get your money back. And maybe be a little more suspicious next time.

Amos Kim · December 5th, 2008, 01:07 PM

oh no... I was planning on purchasing monitor magic to use as waveform through my laptop... if bigmug is not trustworthy, is there another cheap alternative?

November 11th, 2008, 06:06 AM	#1
Mauricio Copetti New Boot Join Date: Jan 2006 Posts: 19	WARNING about BIGMUGSOFTWARE.COM!! HELP!!! I recently bought MAGIC MONITOR from http://www.bigmugsoftware.com. I was using a trial version then decided to buy it, but even with license provided it doesn't work and the company never answer my emails. Wrote many many times to sales@bigmugsoftware.com but no answer after 2 months... What do I do? I just want my money back! I'd love to find some solution... thanks

November 11th, 2008, 08:51 AM	#2
Ben Winter Trustee Join Date: Jun 2005 Location: University of Maryland, College Park Posts: 1,589 Images: 1	Try support@bigmugsoftware.com instead. I know if they aren't answering one email its unlikely they'd answer another but maybe your email is getting bounced for some reason, or something..it's worth a try. __________________ What I'm up to

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November 11th, 2008, 04:01 PM	#3
Adam Gold Trustee Join Date: Jan 2007 Location: woodinville, wa USA Posts: 1,546	With busted links, no site updates and no blog entries since the middle of last year, I think it's safe to say there's nobody home. Contact your credit card company to dispute the charge and get your money back. And maybe be a little more suspicious next time.

December 5th, 2008, 01:07 PM	#4
Amos Kim Major Player Join Date: May 2006 Location: Los Angeles Posts: 286	oh no... I was planning on purchasing monitor magic to use as waveform through my laptop... if bigmug is not trustworthy, is there another cheap alternative?