4K upgrade license received at DVinfo.net

Go Back   DV Info Net > Most Recent Additions... > Sony 4K Ultra HD Handhelds

Sony 4K Ultra HD Handhelds
Pro and consumer versions including PXW-Z150, PXW-Z100, PXW-X70 / FDR-AX100


Reply
 
Thread Tools Search this Thread
Old July 6th, 2015, 05:38 PM   #1
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
4K upgrade license received

But, holy moly do they make it difficult!

I created an account with eCsite and now just waitin for my password.

For those that have received their license, how long does this usually take?
Dave Contreras is offline   Reply With Quote
Old July 6th, 2015, 05:44 PM   #2
Trustee
 
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,452
Re: 4K upgrade license received

Dave
What URL did you use to find the registration page??
Everytime I go to the eCSite link I get a page that has no option to sign up & register (U/N, P/W, etc.)
This is astonishingly lame
Thanks
__________________
Bob
Robert Young is offline   Reply With Quote
Old July 6th, 2015, 06:24 PM   #3
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

This is the link from the instructions

https://www.ecspert.sony.biz/ecsite/...ulationsDirect

Just agree to the terms then create your username. Once you're done, it will say they will email a password. Why do they make this so difficult?
Dave Contreras is offline   Reply With Quote
Old July 6th, 2015, 06:54 PM   #4
Trustee
 
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,452
Re: 4K upgrade license received

That worked great
All my prior attempts resulted in error messages- maybe the site was down earlier
Many thanks
__________________
Bob
Robert Young is offline   Reply With Quote
Old July 6th, 2015, 07:00 PM   #5
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

Quote:
Originally Posted by Robert Young View Post
That worked great
All my prior attempts resulted in error messages- maybe the site was down earlier
Many thanks
Let me know how long it takes to get a password. I submitted my request about 4 hours ago and I'm still waiting. It baffles me that Sony, one of the biggest electronics company, uses a website for registration that looks like it was written in 1998.
Dave Contreras is offline   Reply With Quote
Old July 6th, 2015, 10:15 PM   #6
Regular Crew
 
Join Date: Nov 2014
Location: Palo Alto, CA, USA
Posts: 51
Re: 4K upgrade license received

I got my PW in about 5 minutes. But yes, they're not exactly showing their best high-tech face.
Atticus Lake is offline   Reply With Quote
Old July 7th, 2015, 12:50 AM   #7
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

I finally got mine. I went through the whole process and the key doesn't work :/
Dave Contreras is offline   Reply With Quote
Old July 7th, 2015, 01:36 AM   #8
Regular Crew
 
Join Date: Nov 2014
Location: Palo Alto, CA, USA
Posts: 51
Re: 4K upgrade license received

Only thing I can suggest is make sure you put in the device ID correctly.

You can check this -- open the key file in a text editor (it's a text file, despite not being called .txt) and you'll see the ID in the first two fields (with a comma between the parts). Compare this with the device ID from the camera's "Options" menu. If the numbers don't EXACTLY match, that's the problem.

(Don't go by the printed serial # on the bottom, because it could just possibly be wrong.)
Atticus Lake is offline   Reply With Quote
Old July 7th, 2015, 01:55 AM   #9
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

Quote:
Originally Posted by Atticus Lake View Post
Only thing I can suggest is make sure you put in the device ID correctly.

You can check this -- open the key file in a text editor (it's a text file, despite not being called .txt) and you'll see the ID in the first two fields (with a comma between the parts). Compare this with the device ID from the camera's "Options" menu. If the numbers don't EXACTLY match, that's the problem.

(Don't go by the printed serial # on the bottom, because it could just possibly be wrong.)
Yep, just checked it and it's identical. Should I add an extension to the file?
Dave Contreras is offline   Reply With Quote
Old July 7th, 2015, 09:47 AM   #10
Regular Crew
 
Join Date: Nov 2014
Location: Palo Alto, CA, USA
Posts: 51
Re: 4K upgrade license received

Nope. The file goes into the top-level folder of the SD card, and should be exactly as downloaded -- the name should be like

CBKZ-X70FXINSTALLKEY_20150707111234567

with no extension. Then put the SD card in the "A" slot of the camera, and you should be able to load it in the "Options" menu.

If it doesn't work... call Sony, I guess, because I'm out of ideas. I suppose you could try a different SD card.

Sorry mate, I would love to help....
Atticus Lake is offline   Reply With Quote
Old July 7th, 2015, 05:03 PM   #11
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

Quote:
Originally Posted by Atticus Lake View Post
Nope. The file goes into the top-level folder of the SD card, and should be exactly as downloaded -- the name should be like

CBKZ-X70FXINSTALLKEY_20150707111234567

with no extension. Then put the SD card in the "A" slot of the camera, and you should be able to load it in the "Options" menu.

If it doesn't work... call Sony, I guess, because I'm out of ideas. I suppose you could try a different SD card.

Sorry mate, I would love to help....
Yeah thanks. I did exactly that with no luck.
Dave Contreras is offline   Reply With Quote
Old July 7th, 2015, 06:15 PM   #12
Regular Crew
 
Join Date: Apr 2015
Location: WILMINGTON, NC, USA
Posts: 25
Re: 4K upgrade license received

Are you "double positive " that you had it in the A slot? Mine didn't work until I put the disk in the A slot. Then it gave me the option to install the update. This is the most bizarre update process that I have ever seen---waiting months and then days to pass around 30 byte data files...! It is staggering!

I haven't tried actually importing XAVC-QHD yet...to busy from an existing job. But I did get the install to work, and I verified that my camera can select and (apparently) record a 4K file.

Last edited by Bob Searl; July 7th, 2015 at 07:40 PM.
Bob Searl is offline   Reply With Quote
Old July 7th, 2015, 09:05 PM   #13
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

Quote:
Originally Posted by Bob Searl View Post
Are you "double positive " that you had it in the A slot? Mine didn't work until I put the disk in the A slot. Then it gave me the option to install the update. This is the most bizarre update process that I have ever seen---waiting months and then days to pass around 30 byte data files...! It is staggering!

I haven't tried actually importing XAVC-QHD yet...to busy from an existing job. But I did get the install to work, and I verified that my camera can select and (apparently) record a 4K file.
Yep I did everything correct. I ended up getting on the line with Sony. They had to send me a new install key. It finally worked and I shot a little at the beach this evening. Now how to import the footage into FC....
Dave Contreras is offline   Reply With Quote
Old July 7th, 2015, 09:23 PM   #14
Regular Crew
 
Join Date: Oct 2004
Location: Orange County, CA
Posts: 33
Re: 4K upgrade license received

Wow just brought the footage into final cut. Wow! I know it's relatively low bit rate but it looks incredible.
Dave Contreras is offline   Reply With Quote
Old July 9th, 2015, 05:16 PM   #15
Trustee
 
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,452
Re: 4K upgrade license received

Quote:
Originally Posted by Dave Contreras View Post
...I ended up getting on the line with Sony....
Three days ago I registered on the eCSite with apparently no problem, but have not yet received a password.
Dave- what is the phone # that got you in touch with the right people at Sony??
__________________
Bob
Robert Young is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Most Recent Additions... > Sony 4K Ultra HD Handhelds

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 03:28 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network