Camera malfunctioning

[Dmitri Zigany]

I guess this could be a situation where the Sony 'Prime Support' can be useful!?

I still haven't gotten a mail from Sony confirming my Prime Support registration... Anyone know if there's a way to register your EA50 with Sony other than via the place you bought it at?

[James Manford]

Noa

Let me know how it goes with Prime support when you decide to send it in ... as I believe we both bought our EA50 from the same vendor (CVP? in UK?)

I'd like to see how they deal with the situation.

[Noa Put]

No, mine came from a Dutch supplier but if I send it in I"ll post about that.

[Dmitri Zigany]

Originally Posted by James Manford

Let me know how it goes with Prime support when you decide to send it in ... as I believe we both bought our EA50 from the same vendor (CVP? in UK?)
I'd like to see how they deal with the situation.

I bought mine from CVP, as well. Been in contact with them, they've been super helpful, but still no confirmation mail about Prime Support from Sony...

[James Manford]

Originally Posted by Noa Put

No, mine came from a Dutch supplier but if I send it in I"ll post about that.

Oh right ! yes, you don't live in the UK - that would make sense (*roll eyes*)

Don't know why I assumed that!

Originally Posted by Dmitri Zigany

I bought mine from CVP, as well. Been in contact with them, they've been super helpful, but still no confirmation mail about Prime Support from Sony...

Excellent, I haven't bothered contacting them about Prime Support.

I was under the assumption anything goes wrong, I contact CVP give them the camera, they then send it into Sony ??

[Noa Put]

I understood prime support means they pick it up from your doorstep and deliver it back to you afterwards.

[James Manford]

LOL

I sincerely hope Prime Support exists if the time ever comes to need it, and hopefully it isn't a figment of my imagination.

[Noa Put]

LOL

I was not joking :) Found more here but not sure which prime support pack comes with the camera, they seem to pick and return the camera but a replacement camera is only provided with the first pack if teh repair is longer then 7 days: PrimeSupport after-sales service packages : Sony Professional

[Mike Beckett]

Folks,

You really should be getting a communication from Sony pretty soon after you purchase your camera. I wouldn't assume that you are registered when you've heard nothing. When I got my NX70, the email came within the week.

Your dealer registers the camera with Sony, it's not possible to register it yourself. The Prime Support service is worth having if you're doing this for a living, make sure you're covered properly.

Maybe also check your spam folders in case an email from Sony was caught there.

[Chris Harding]

In Australia it's different...Standard warranty support seems to be automatic ..I doubted this and emailed the service manager on our East Coast and confirmed that nothing needs to be done.

However Sony here also has what they call Commercial Support which costs $484.00 for 4 years cover and presumeably this covers a whole lot more so maybe that is your "Prime Support"?? Except we have to pay for it but you get a 4 year warranty.. I change my cams every 12 -18 months anyway so 2 years is fine for me. With the Standard Warranty, if the camera fails in the first 21 days they simply replace it (or refund you) (your choice and pay all freight costs too!! After that it goes to Sony for repair.

Chris

[Mike Beckett]

The regular Sale of Goods Act in the UK probably covers this, up to a point. As does a credit card purchase, where you would get some form of buyer protection.

But Sony Prime Support in Europe is not automatic - you absolutely do need to have some form of registration with Sony have have confirmation of it. They'll probably sort something out anyway if something goes wrong, but in Europe your dealer specifically MUST register you for Prime Support.

Sony EU does things differently to Sony USA and Sony Australia. It's not the same worldwide, just as Panasonic gives you nice Barry Green books for free in the USA but not here.

The value of Prime Support seems to correspond with your Ozzy$484 Chris. Normally it is around the 300GBP mark (depending on which camera).

[James Manford]

Originally Posted by Mike Beckett

Folks,

You really should be getting a communication from Sony pretty soon after you purchase your camera. I wouldn't assume that you are registered when you've heard nothing. When I got my NX70, the email came within the week.

Your dealer registers the camera with Sony, it's not possible to register it yourself. The Prime Support service is worth having if you're doing this for a living, make sure you're covered properly.

Maybe also check your spam folders in case an email from Sony was caught there.

Originally Posted by Mike Beckett

The regular Sale of Goods Act in the UK probably covers this, up to a point. As does a credit card purchase, where you would get some form of buyer protection.

But Sony Prime Support in Europe is not automatic - you absolutely do need to have some form of registration with Sony have have confirmation of it. They'll probably sort something out anyway if something goes wrong, but in Europe your dealer specifically MUST register you for Prime Support.

Sony EU does things differently to Sony USA and Sony Australia. It's not the same worldwide, just as Panasonic gives you nice Barry Green books for free in the USA but not here.

The value of Prime Support seems to correspond with your Ozzy$484 Chris. Normally it is around the 300GBP mark (depending on which camera).

Well, well, well you were 100% correct.

I just contacted CVP they said they will register me now and I should receive an email from Sony in the next few days ...

Seems like you have to let them know you would like Prime Support. They don't just AUTOMATICALLY do it for you.

[Mike Beckett]

Originally Posted by James Manford

Seems like you have to let them know you would like Prime Support. They don't just AUTOMATICALLY do it for you.

That's mad. Prestons did it for me without prompting last time!

[James Manford]

Originally Posted by Mike Beckett

That's mad. Prestons did it for me without prompting last time!

Well in all fairness.

They did apologise 'for the delay' (don't know if that apology was in response to the delay in replying to my email, or the fact they hadn't registered the unit)

But, quite frankly I would expect it to be done within 28 days of ownership of the camera not months later.

[Rob Cantwell]

i've bought two Sony cams from CVP and they were automatically registered for Prime Support.
Not that i'll be getting anything Sony from CVP for a while - got a mail today stating that they (Sony) are increasing their UK prices by 9.5% from the start of next month.