User-installable firmware upgrade for NX5! at DVinfo.net

Go Back   DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony NXCAM / AVCHD Camcorders

Sony NXCAM / AVCHD Camcorders
Sony HXR-NX100, HXR-NX70, NX30, NX5, NX3/1, HXR-MC2500, HDR-AX2000, etc.


Closed Thread
 
Thread Tools Search this Thread
Old May 21st, 2010, 09:09 AM   #1
Regular Crew
 
Join Date: Feb 2010
Location: New York, USA
Posts: 111
User-installable firmware upgrade for NX5!

Hi All

just got an email from Sony saying that a user-installable firmware upgrade is available -- so, if you've been having buffer overflow grief with your NX5, you no longer need to send it in to Sony for a firmware upgrade, they can email a file to you and you can install it according to their instructions.

You will need a reliable power supply.

Cheers

Adam
Adam Welz is offline  
Old May 21st, 2010, 10:38 AM   #2
Regular Crew
 
Join Date: Jul 2009
Location: Los Angeles, CA
Posts: 75
Sony contact info...

Hi, Adam...

What would be the proper way to contact Sony to get them to email us the firmware update? Do we just call the tech support number? Or is there a specific email address? And is this firmware update installable by both PC and Mac computers? I'm wondering if Sony will say that if you elect to do this option (the user performing the firmware upgrade themselves) if it will also void the warranty if something goes wrong.

I would love to install it myself as long as I'm not putting the warranty at risk.

Thanks, John
John Vasey is offline  
Old May 21st, 2010, 10:45 AM   #3
Regular Crew
 
Join Date: Feb 2010
Location: New York, USA
Posts: 111
Hi John

I guess calling one of the Pro Service Centers, like the one in Teaneck NJ, would be a good start.

I got the offer direct from someone at Sony, and until I get his permission, I'll not be posting his details to the web.

Let the forum know how you get along.

Best

Adam
Adam Welz is offline  
Old May 21st, 2010, 12:10 PM   #4
New Boot
 
Join Date: May 2010
Location: San Francisco, CA
Posts: 23
Can we E-Mail Sony support to get the firmware update?
Steve Kass is offline  
Old May 21st, 2010, 12:54 PM   #5
Major Player
 
Join Date: Feb 2006
Location: Kirkland, WA
Posts: 460
Here's an official reply from the LA Repair Center:

"The software upgrade is now available and should be ready for download by next week sometime. I will let you know as soon as I get the URL for the download."
Ryan Douthit is offline  
Old May 21st, 2010, 02:45 PM   #6
Inner Circle
 
Join Date: Mar 2003
Location: Billericay, England UK
Posts: 4,711
I've got an NX5 but how would I know if I had 'buffer overflow grief'?
Tom Hardwick is offline  
Old May 22nd, 2010, 06:38 AM   #7
Regular Crew
 
Join Date: Sep 2006
Location: Annapolis, Maryland
Posts: 101
Just got my NX5 on Thursday. I took am following this issue, and very much appreciate Adam's description of the buffer issue in another forum. I am extremely thankful that technology is at the place where downloadable firmware upgrades can address the type of problems that used to require the gear to be shipped back!
Mark Goldberg is offline  
Old May 22nd, 2010, 07:45 AM   #8
Regular Crew
 
Join Date: Mar 2005
Location: Whitman, Mass
Posts: 101
Quote:
Originally Posted by Tom Hardwick View Post
I've got an NX5 but how would I know if I had 'buffer overflow grief'?
You'll know when it happens. You get a buffer overflow error message on the screen or viewfinder, and the unit won't record.

Joe
__________________
http://JoeGoldsberry.com
Joe Goldsberry is offline  
Old May 22nd, 2010, 08:59 AM   #9
Inner Circle
 
Join Date: Mar 2003
Location: Billericay, England UK
Posts: 4,711
Whooh! Thanks Joe. But this only happens if you're recording to card and 128 memory module at the same time?
Tom Hardwick is offline  
Old May 22nd, 2010, 06:49 PM   #10
Regular Crew
 
Join Date: Mar 2005
Location: Whitman, Mass
Posts: 101
I think so. I've been using just the flash drive only and have had no problems.

Joe
__________________
http://JoeGoldsberry.com
Joe Goldsberry is offline  
Old May 23rd, 2010, 03:23 AM   #11
Regular Crew
 
Join Date: Feb 2010
Location: Ibadan, Nigeria
Posts: 103
I will like to know where and when the update is available for download
Olakunle Olanrewaju is offline  
Old May 24th, 2010, 05:48 PM   #12
Regular Crew
 
Join Date: Nov 2009
Location: Iasi, Romania
Posts: 121
new firmware

Unofficially there is a firmware upgrade already available, but i don't think anybody will risk to install it until we'll know for sure it's the real deal.
Here's the instructions.
Attached Files
File Type: pdf NX5_Update_v2_Procedure.pdf (137.9 KB, 1219 views)
Cristian Adrian Olariu is offline  
Old May 24th, 2010, 05:52 PM   #13
Regular Crew
 
Join Date: Feb 2010
Location: Ibadan, Nigeria
Posts: 103
Thanks cristian
Olakunle Olanrewaju is offline  
Old May 24th, 2010, 08:18 PM   #14
Regular Crew
 
Join Date: Mar 2005
Location: Whitman, Mass
Posts: 101
That's good news for PC users, what about us Mac users?

Joe
__________________
http://JoeGoldsberry.com
Joe Goldsberry is offline  
Old May 25th, 2010, 06:04 AM   #15
Regular Crew
 
Join Date: Dec 2003
Location: Alexandria, VA
Posts: 95
Folks,

I havenít encountered the buffer issue yet but will I need to update the firmware regardless?

Thanks
Allan
Allan Phan is offline  
Closed Thread

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony NXCAM / AVCHD Camcorders

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 05:13 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network