Refused Final Cut support for using NX5U at DVinfo.net

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Sony NXCAM / AVCHD Camcorders
Sony HXR-NX100, HXR-NX70, NX30, NX5, NX3/1, HXR-MC2500, HDR-AX2000, etc.


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Old May 4th, 2011, 12:24 PM   #1
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Join Date: May 2010
Location: Middletown, NY, USA
Posts: 106
Refused Final Cut support for using NX5U

I have an NX5U camera, which I've been using for months. I use ClipWrap to convert the files to .mov, and I've been having no problems for months.

Today, I'm having trouble with getting Qmaster to segment jobs, so I called Apple's Pro Apps support.

Even though it's been working for months, and Qmaster is many workflow steps away from the camera, and it's almost certainly unrelated, Apple refused to help me because the camera isn't on the "approved devices list".

I thought Apple was supposed to have good support, but apparently not.
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