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Sony NXCAM NEX-FS700 CineAlta
4K EXMOR sensor with SDI, slow-motion recording.


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Old September 21st, 2012, 03:39 PM   #1
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Join Date: Apr 2007
Location: Covington, Louisiana
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Broke the loupe first day

Well, we bought the NEX FS700 after renting one.

Got it in this week, went out to shoot some video this morning. Had to put the loupe on and off several times. Didn't get it clipped back on securely, I guess, because it fell off. About four feet to the grassy yard.

Broke it. One element came out.

I've never used an external monitor, but I ordered the SmallHD DP-6 today. That seems like a better solution.

In the meantime, what's the contact info for Sony repair service?

Thanks.
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Old September 24th, 2012, 05:32 PM   #2
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Re: Broke the loupe first day

Can someone here share the info on how to contact Sony for a repair on the magnifying loupe/eyepiece?

Thanks.
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Old September 24th, 2012, 09:43 PM   #3
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Re: Broke the loupe first day

Here you go:


Laredo Customer Satisfaction Center
Erick Molano
Customer Service CS3.
(866) 357 6230
Fax (956) 728 2132
Laredo Repair Center LaredoRepairCenter2 at am dot sony dot com
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Old September 25th, 2012, 01:44 PM   #4
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Re: Broke the loupe first day

Thanks, Dave.
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