Problem with CD website at DVinfo.net

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Sony NXCAM NEX-FS700 CineAlta
4K EXMOR sensor with SDI, slow-motion recording.


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Old April 18th, 2014, 03:57 PM   #1
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Problem with CD website

Hi,

I'm trying to find out how to activate the O7Q FS700 recording option once I get it on Tuesday. I will only have that day to prep before our shoot starts wednesday so Im trying to do as much as I can prior.

I registered myself on the Convergent Design website and tried to click on the Activate link. It comes up with a text "You do not have access to view this tab within the portal.". Ive tried on my Mac and PC and the same thing happens. On PC chrome I get a SQL exception error though...

So looks like somethings amiss?

Sami
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Old April 19th, 2014, 03:02 AM   #2
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Re: Problem with CD website

Here's what I see.
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Problem with CD website-screen-shot-2014-04-19-11.02.23.png  
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Old April 19th, 2014, 10:35 PM   #3
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Re: Problem with CD website

Did you try deleting your cache and cookies and restarting your browser? It works fine for me.
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Old April 20th, 2014, 01:50 AM   #4
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Re: Problem with CD website

Hi,

Just tried and same result on five different browsers across all my devices - PC, Mac and iPhone...

Sami
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Old April 20th, 2014, 02:18 AM   #5
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Re: Problem with CD website

This is the SQL error I sometimes get trying to login.
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Old April 20th, 2014, 09:54 AM   #6
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Re: Problem with CD website

Got a reply from CD via twitter and they fixed it for me. Thanks!
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