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-   -   Defective PD170 and B&H (https://www.dvinfo.net/forum/sony-vx2100-pd170-pdx10-companion/32755-defective-pd170-b-h.html)

Bob Harotunian September 30th, 2004 07:18 AM

Defective PD170 and B&H
 
On an earlier post, I mentioned a problem I was having with a new PD170 purchased from B&H. I believe the camera has a defective tape compartment that won't latch securely without many tries. On another forum, this problem has also been reported by PD170 owners.

I also found out yesterday that B&H is closed for a holiday until OCTOBER 10. That puts me beyond their 7 day video return policy. I'm not sure what to do since B&H says on their website that returns must be accompanied by an RMA and you must call Customer Service. Well, nobody's answering their phones and all E-mail bounces back. This really ticks me off since we planned on using this camera for upcoming weddings.

Any advice would be appreciated.
Bob

Mike Rehmus September 30th, 2004 09:03 AM

Send them a fax or a letter (registered) informing them of the problem and your intent to return the camera for replacement or whatever as soon as they open.

I don't think you can just return the camera without a Returned Goods Authorization although you can check that out on their website. If they don't require it, then maybe you should send the camera back before the 7 days elapse.

Jeff Donald September 30th, 2004 02:12 PM

Do not send the camera back without a RMA. Call them when they reopen and they will stand behind their product even though the return period has expired. A fax would also be a good idea, as Mike suggests.

Bob Harotunian September 30th, 2004 02:23 PM

Thanks guys...I sent a Delivery Confirmation letter to B&H postmarked today. Hope that covers it.


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