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Sony VX2100 / PD170 / PDX10 Companion
Topics also include Sony's TRV950, VX2000, PD150 & DSR250 family.


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Old January 10th, 2006, 01:51 PM   #1
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Does Sony Service Suck?

I bought a dsr-250 less than a year ago and have to ship it to Sony for service 3 times now. All of the problems relate to the cassette compartment. Of the 3 different problems I've had and sent it in for, they've said there wasn't a problem 2 out of the 3 times. I clearly have a lemon camera here considering I only use it once a month. Is this experience par for the course from Sony Service?? I'm so frustrated I'm tempted never to buy Sony again just so I don't have to deal them in the future.
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Old January 10th, 2006, 03:30 PM   #2
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Sony Service

I have a whole batch of Sony products, including VX2000 and FX1, and have never had to have any of the units serviced. The products all seemed pretty rugged and bullet proof, and because of that, I have never had a concern about service.

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Old January 10th, 2006, 03:38 PM   #3
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You have to remember that when you pay for the pro equipment, more than just a service center comes in the package. There are customer support people on the other end of the 800 number that was in your information package when you received the camera.

Those people do not work for the service center and they are more an customer advocate than the service center will ever be. So when you have a problem with a Sony Pro product, call them first. I've gotten expedited service and even a new camera when the situation called for it. They will go to bat for you with Sony repair.

Oh, and if you think their service is difficult to deal with, try some of the other camera manufacturers.
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Old January 12th, 2006, 02:07 PM   #4
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You're right. Once I got a hold of some manager in customer support, he was really cool and just as worried as I am about the performance of the camera. Because apparently the DSR-250 is a work horse normally. So they'll replace it if I have another problem. Lesson learned. Don't deal with disgruntled repair techs! Thanks!
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