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Sony VX2100 / PD170 / PDX10 Companion
Topics also include Sony's TRV950, VX2000, PD150 & DSR250 family.


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Old January 12th, 2007, 01:09 PM   #1
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Join Date: Mar 2003
Location: New Port Richey, Fl
Posts: 142
Great Mack Repair Experience

I just wanted to take a moment to tell everyone that I had to use my MACK warrenty for the first time and it was great. All I had to pay is shipping.

Service was fast, turn around time was about 4 weeks.

Thanks
Joe
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Old January 20th, 2007, 02:49 AM   #2
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Location: Eugene, Oregon
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Quote:
Originally Posted by Joe Gioielli
I just wanted to take a moment to tell everyone that I had to use my MACK warranty for the first time and it was great. All I had to pay is shipping.

Service was fast, turn around time was about 4 weeks.

Thanks
Joe
The last time I used an extended warranty for a camcorder, it was with a company that allowed me to take it to a local repair shop. The turnaround time was one day and the only shipping charge was the calories I burned, riding my bicycle to the shop.
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Old January 22nd, 2007, 12:50 AM   #3
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Join Date: Dec 2006
Location: Bellevue, WA
Posts: 36
Mack Warranty

I, too, had a great first experience sending my camcorder (Sony PD 170) to Mack Camera for repair. They fixed everything that needed repairing (a faulty firewire port and a sound problem that resulted in audio dropouts) and all I paid for was the shipping. Although they told me on the phone that it could take 4-5 weeks for the repairs, I had the camera back within a week! Great service!
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