Camera with a green tint on all at DVinfo.net

Ron Jones · July 25th, 2007, 11:30 AM

Can someone help me on this? I have a filming in 1 hour. I have a sony 2100 DCR-VX and it is shooting with a green tint to everything. tried all l know can’t get thr green tint it to go away. HELP!

RON

Chris Harvey · July 25th, 2007, 11:41 AM

Ron,

Check out the link below.

http://esupport.sony.com/perl/news-i...EN&news_id=118

Bad new: your CCD might be going bad. Good news: Sony will fix it for free through October of this year.

I sent mine in and Sony replaced it free of charge. However, I was without my camera for about 2 to 3 weeks.

Chris

Ron Jones · July 25th, 2007, 12:40 PM

Thanks Chris,
I am not getting the total green screne that they (sony) show on the link you gave me. l can still see a image but, all is green, is this the same problem that you had?

Thanks, Ron

Chris Harvey · July 25th, 2007, 12:59 PM

Ron,

Mine didn't look like the pictures online either. I could see horizontal lines flickering in my LCD (and also on my tape). I posted a sample video on another internet board and was told me CCD was going bad. I called Sony and they replaced is without much hassle.

It's worth a phone call.

Chris

Ron Jones · July 25th, 2007, 02:55 PM

Thanks Chris

Jay Voog · July 26th, 2007, 07:54 AM

I did the same thing (sent my camera in for the CCD issue)...but when you send it in, list out all other problems/issues you have with your camera. I sent mine in with a note on fixing the tape holder and some loose buttons and they also fixed that for free. It had nothing to do with the CCD problem that I was experiencing, but they still fixed it. So go through your camera and see all that has problems and you will get back a camera that seems new out of the box (at least that is what they did for me). Sony gets A+ in my book!

Ron Jones · July 26th, 2007, 08:15 AM

Thanks for the info Jay.

Ron

Richard Zlamany · July 28th, 2007, 12:39 AM

Did sony fix the cam?

My pd170 is shooting with a green tint to it, but I don't think it is covered like the vx2100. Has anyone had this happen to a pd170? I shot a hot afternoon wedding and it went green during the reception.

Anyhow, my pd170 is dead...

Chris Harvey · July 28th, 2007, 10:06 AM

Richard,

I think your situation would be worth a phone call to Sony. The worst they can say to you is no.

Chris

Richard Zlamany · July 28th, 2007, 12:31 PM

I'll give them a call on Monday and see how it fares.

Richard Zlamany · August 7th, 2007, 11:21 AM

Sony will fix the CCD for free, but a spring arm needs to be fixed. It ends up costing me $605.00 because of a Spring Arm.

No one ever called me back like I was told 3 times and overall I am not happy or impressed with the Sony Professional Repair center. $600 for a spring arm and the no call backs is lame. The repair invoice was written very poorly not letting me know exactly what work needs to be done...

Richard Zlamany · August 10th, 2007, 12:18 PM

Still very dissatisfied with Sony. The repair center is anything but professional. I am very unhappy they charged me $600 to fix a defective cam just because they cleaned the heads and replaced a washer. It is my belief that Sony is doing this to make some money to cover their losses because of the recall.

This flat rate charge is a ripoff and I don't know why, we, the customers have to put up with it. The Sony repair center works like a small company. Example the person who takes the CC info was not there at 3pm the other day, so I had to call back the next day to give the info because they only have one person there to takee the info. Can't Sony hire a 2nd person to do this work? Afterall, charging a flat rate, they should have more than enough money. I also have never received and itemized list of the exact repairs.

Do I have right to be unhappy with this, or is this acceptable repair behavior?

I've dealt with Armatos and it was nothing like this.

Should I complain to Sony repair about these grievances?

Richard Zlamany · August 10th, 2007, 02:41 PM

Well I complained and complained a lot.

The price of the repair had been reduced by Sony. The price of the repair is $210 instead of $605 including the shipping. I can pick up the cam from the Sony site directly, so I don't see why I am being charged for shipping, but I will leave well enough alone. So if anyone is unhappy about a repair definitely call and explain many many times because in the end there is light at the end of the repeat complaining tunnel. I complained at least 4 times to Sony on the phone to 3 different people before I got the manager and he saw my point.

All in all, this is just a sign of the times...

I wonder if the flat rate charge for repair came after 2004, after the call back on the CCDs. If so, it's perfect timing for Sony. My biggest gripe is lack of clarity Sony has in telling and showing a repair estimate to the customer. BTW I still have seen nothing. The flat rate charge is more to sony's advantage than it is to the customer and I find that to be highly alarming. I could easily speculate that Sony is turning a pretty profit for making defective cams.

I should have the cam by next week to see if everything works.

Mike Rehmus · August 10th, 2007, 03:12 PM

No, the flat-rate repair has always been in place.

When you agreed to the flat-rate repair you took your chances. Had they replace $1,000 worth of parts you wouldn't be complaining, Richard. I think they bent over backwards to accommodate you even though you agreed to their terms by shipping them the camera.

I've made out famously with Sony but when I know it is a minor repair, Armato's always gets the cameras.

And by the way, Sony Repair, as you found out, are terrible at customer relations and frequently get things mixed up. Like the time they ruined the back focus on my PD150 so I had to send it back. Ultimately they gave me a new camera when they couldn't fix the RFI problems (no, that didn't fix it either, it is a design problem).

I find that calling the 800 number for the support group (not the repair group) is much more likely to result in a satisfactory ending. The support group is a customer advocate and has a lot of power to affect the service group. The 800 number is one of the benefits of buying a 170 instead of a 2100. Pro vs Consumer treatment.

Richard Zlamany · August 10th, 2007, 05:00 PM

My satisfaction began with after I called the 800 # and told them how dissatisfied I was with the repair center in NJ.

I am not a fan of the flat rate plan. I'd rather see an itemized bill. I was never given any other options at all even though I asked. I had to do some serious complaining to get anyone to see how the flat rate plan was screwing me. I don't think it was Sony that was bending over backwards at all.
If anything they were doing their jobs in a clone like way.

My serial # is on the list of defective cams. I should be treated well and taken care of for this imposed inconvenience.

July 25th, 2007, 11:30 AM	#1
Ron Jones Regular Crew Join Date: Apr 2004 Location: Boston, MA Posts: 95	Camera with a green tint on all Can someone help me on this? I have a filming in 1 hour. I have a sony 2100 DCR-VX and it is shooting with a green tint to everything. tried all l know can’t get thr green tint it to go away. HELP! RON

July 25th, 2007, 12:40 PM	#3
Ron Jones Regular Crew Join Date: Apr 2004 Location: Boston, MA Posts: 95	Green tint Thanks Chris, I am not getting the total green screne that they (sony) show on the link you gave me. l can still see a image but, all is green, is this the same problem that you had? Thanks, Ron

July 25th, 2007, 02:55 PM	#5
Ron Jones Regular Crew Join Date: Apr 2004 Location: Boston, MA Posts: 95	Green tint Thanks Chris

July 26th, 2007, 07:54 AM	#6
Jay Voog Regular Crew Join Date: Aug 2005 Location: Minnesota, USA Posts: 86	I did the same thing (sent my camera in for the CCD issue)...but when you send it in, list out all other problems/issues you have with your camera. I sent mine in with a note on fixing the tape holder and some loose buttons and they also fixed that for free. It had nothing to do with the CCD problem that I was experiencing, but they still fixed it. So go through your camera and see all that has problems and you will get back a camera that seems new out of the box (at least that is what they did for me). Sony gets A+ in my book! __________________ Jay ---------------------------- Sony VX2100 cam; FCP 5.0.4

August 10th, 2007, 12:18 PM	#12
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Still very dissatisfied with Sony. The repair center is anything but professional. I am very unhappy they charged me $600 to fix a defective cam just because they cleaned the heads and replaced a washer. It is my belief that Sony is doing this to make some money to cover their losses because of the recall. This flat rate charge is a ripoff and I don't know why, we, the customers have to put up with it. The Sony repair center works like a small company. Example the person who takes the CC info was not there at 3pm the other day, so I had to call back the next day to give the info because they only have one person there to takee the info. Can't Sony hire a 2nd person to do this work? Afterall, charging a flat rate, they should have more than enough money. I also have never received and itemized list of the exact repairs. Do I have right to be unhappy with this, or is this acceptable repair behavior? I've dealt with Armatos and it was nothing like this. Should I complain to Sony repair about these grievances? Last edited by Richard Zlamany; August 10th, 2007 at 02:42 PM.

July 25th, 2007, 11:41 AM	#2
Chris Harvey Regular Crew Join Date: Jan 2004 Location: North Dakota Posts: 72	Ron, Check out the link below. http://esupport.sony.com/perl/news-i...EN&news_id=118 Bad new: your CCD might be going bad. Good news: Sony will fix it for free through October of this year. I sent mine in and Sony replaced it free of charge. However, I was without my camera for about 2 to 3 weeks. Chris

July 25th, 2007, 12:59 PM	#4
Chris Harvey Regular Crew Join Date: Jan 2004 Location: North Dakota Posts: 72	Ron, Mine didn't look like the pictures online either. I could see horizontal lines flickering in my LCD (and also on my tape). I posted a sample video on another internet board and was told me CCD was going bad. I called Sony and they replaced is without much hassle. It's worth a phone call. Chris

July 26th, 2007, 08:15 AM	#7
Ron Jones Regular Crew Join Date: Apr 2004 Location: Boston, MA Posts: 95	Thanks for the info Jay. Ron

July 28th, 2007, 12:39 AM	#8
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Did sony fix the cam? My pd170 is shooting with a green tint to it, but I don't think it is covered like the vx2100. Has anyone had this happen to a pd170? I shot a hot afternoon wedding and it went green during the reception. Anyhow, my pd170 is dead...

July 28th, 2007, 10:06 AM	#9
Chris Harvey Regular Crew Join Date: Jan 2004 Location: North Dakota Posts: 72	Richard, I think your situation would be worth a phone call to Sony. The worst they can say to you is no. Chris

July 28th, 2007, 12:31 PM	#10
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	I'll give them a call on Monday and see how it fares.

August 7th, 2007, 11:21 AM	#11
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Sony will fix the CCD for free, but a spring arm needs to be fixed. It ends up costing me $605.00 because of a Spring Arm. No one ever called me back like I was told 3 times and overall I am not happy or impressed with the Sony Professional Repair center. $600 for a spring arm and the no call backs is lame. The repair invoice was written very poorly not letting me know exactly what work needs to be done...

August 10th, 2007, 02:41 PM	#13
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	Well I complained and complained a lot. The price of the repair had been reduced by Sony. The price of the repair is $210 instead of $605 including the shipping. I can pick up the cam from the Sony site directly, so I don't see why I am being charged for shipping, but I will leave well enough alone. So if anyone is unhappy about a repair definitely call and explain many many times because in the end there is light at the end of the repeat complaining tunnel. I complained at least 4 times to Sony on the phone to 3 different people before I got the manager and he saw my point. All in all, this is just a sign of the times... I wonder if the flat rate charge for repair came after 2004, after the call back on the CCDs. If so, it's perfect timing for Sony. My biggest gripe is lack of clarity Sony has in telling and showing a repair estimate to the customer. BTW I still have seen nothing. The flat rate charge is more to sony's advantage than it is to the customer and I find that to be highly alarming. I could easily speculate that Sony is turning a pretty profit for making defective cams. I should have the cam by next week to see if everything works. Last edited by Richard Zlamany; August 10th, 2007 at 05:05 PM.

August 10th, 2007, 03:12 PM	#14
Mike Rehmus Wrangler Join Date: May 2002 Location: Vallejo, California Posts: 4,049	No, the flat-rate repair has always been in place. When you agreed to the flat-rate repair you took your chances. Had they replace $1,000 worth of parts you wouldn't be complaining, Richard. I think they bent over backwards to accommodate you even though you agreed to their terms by shipping them the camera. I've made out famously with Sony but when I know it is a minor repair, Armato's always gets the cameras. And by the way, Sony Repair, as you found out, are terrible at customer relations and frequently get things mixed up. Like the time they ruined the back focus on my PD150 so I had to send it back. Ultimately they gave me a new camera when they couldn't fix the RFI problems (no, that didn't fix it either, it is a design problem). I find that calling the 800 number for the support group (not the repair group) is much more likely to result in a satisfactory ending. The support group is a customer advocate and has a lot of power to affect the service group. The 800 number is one of the benefits of buying a 170 instead of a 2100. Pro vs Consumer treatment. __________________ Mike Rehmus Hey, I can see the carrot at the end of the tunnel!

August 10th, 2007, 05:00 PM	#15
Richard Zlamany Major Player Join Date: Jun 2005 Location: Hamden CT Posts: 470	My satisfaction began with after I called the 800 # and told them how dissatisfied I was with the repair center in NJ. I am not a fan of the flat rate plan. I'd rather see an itemized bill. I was never given any other options at all even though I asked. I had to do some serious complaining to get anyone to see how the flat rate plan was screwing me. I don't think it was Sony that was bending over backwards at all. If anything they were doing their jobs in a clone like way. My serial # is on the list of defective cams. I should be treated well and taken care of for this imposed inconvenience.

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