Sony solution to battery drain on EX-1? at DVinfo.net
DV Info Net

Go Back   DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Sony XDCAM EX Pro Handhelds
Sony PXW-Z280, Z190, X180 etc. (going back to EX3 & EX1) recording to SxS flash memory.

Reply
 
Thread Tools Search this Thread
Old August 3rd, 2008, 11:41 AM   #1
Regular Crew
 
Join Date: Nov 2004
Location: WA
Posts: 180
Sony solution to battery drain on EX-1?

I read on another forum that Sony was 'repairing' the battery drain issue on the EX-1 by replacing some internal components. As this is the first time I've heard of it (and not seen references here on dvinfo), I wanted to find out whether anyone here had heard of this fix?
Brent Ethington is offline   Reply With Quote
Old August 3rd, 2008, 12:06 PM   #2
Major Player
 
Join Date: Nov 2007
Location: Finland
Posts: 317
I had my EX1 fixed at Sony a week ago and it works ok now.
Sami Sanpakkila is offline   Reply With Quote
Old August 3rd, 2008, 02:24 PM   #3
Regular Crew
 
Join Date: Sep 2006
Location: Sydney, Australia
Posts: 27
Quote:
Originally Posted by Brent Ethington View Post
I read on another forum that Sony was 'repairing' the battery drain issue on the EX-1 by replacing some internal components. As this is the first time I've heard of it (and not seen references here on dvinfo), I wanted to find out whether anyone here had heard of this fix?
yep, I've heard of it.
Aaron Lucas is offline   Reply With Quote
Old August 3rd, 2008, 03:25 PM   #4
Regular Crew
 
Join Date: Nov 2006
Location: Asheville, North Carolina
Posts: 89
how long was the turn-around-time for the battery repair?
What number did you call to arrange the repair?
Where did you have to send your camera?
Did they also update the firmware?
__________________
Canon HV20 | Sony FX1 | Canon XH-A1 | Sony XDCam EX1 | 8 Core Mac with FCP and lots of Hard Drives
Paul Kendal is offline   Reply With Quote
Old August 3rd, 2008, 05:40 PM   #5
Better than Halle Berry
 
Join Date: Feb 2004
Location: Los Angeles, CA
Posts: 435
It's super easy to do- just call the Sony warranty number in your manual- 800-538-7550. (assuming you're in the U.S.) They typically turn it around in a couple of days. No sweat...

Noah
Noah Kadner is offline   Reply With Quote
Old August 3rd, 2008, 06:29 PM   #6
Major Player
 
Join Date: Jun 2006
Location: Studio Alnitak, Melbourne, Victoria, Australia
Posts: 640
Images: 3
they've been replacing the external cabinets and updating the firmware for a while now.
Over the last 3 weeks there has now been a fix for the battery draining issue which involves replacing the 2 pwr supply pcb's.
Serena Steuart is offline   Reply With Quote
Old August 3rd, 2008, 06:34 PM   #7
Regular Crew
 
Join Date: Nov 2004
Location: WA
Posts: 180
ok - thanks. I'll give Sony a call.
Brent Ethington is offline   Reply With Quote
Old August 3rd, 2008, 08:25 PM   #8
Regular Crew
 
Join Date: Sep 2006
Location: Portola Valley
Posts: 105
I had my Sony fixed in 1 day in San Jose. I dropped it off, and picked it up the next day. they fixed the vignette problem, back focus, battery drain, and put on new painted section covers - replacing the worn off paint. So, far the camera seems good, I'll let you know after 10 days in Hawaii starting tomorrow. Aloha.
Greg Voevodsky is offline   Reply With Quote
Old August 4th, 2008, 03:04 PM   #9
Trustee
 
Join Date: Mar 2005
Location: Coronado Island
Posts: 1,472
I just got my EX back- the battery drain is fixed, but Sony California had the camera nearly a month, shipped it out to another customer, I just happened to call, causing them to check on it.
I'm not anxious to repeat the experience if i can avoid it.
__________________
Bob
Robert Young is offline   Reply With Quote
Old August 4th, 2008, 04:21 PM   #10
Major Player
 
Join Date: Nov 2006
Location: Brisbane, California
Posts: 530
I called Sony support and the official turnaround is 7-10 business days. I'll have to drop it off at a time I definitely won't need the camera just so I'm not stuck. Either that or get a backup EX3 :)
Keith Moreau is offline   Reply With Quote
Old August 5th, 2008, 01:52 AM   #11
Regular Crew
 
Join Date: Apr 2008
Location: London UK
Posts: 103
I live in the UK but bought my EX1 in the US.

I assume that the warranty isn't global, so I either have to ship it back to the US or pay to have it done in the UK.

Anyone else in a similar situation?
John Gilmore is offline   Reply With Quote
Old August 25th, 2008, 11:24 AM   #12
Regular Crew
 
Join Date: Nov 2004
Location: WA
Posts: 180
Solution to battery problem works great

Just a follow-up... I sent my PMW-EX1 in for repair of the battery issue and now it works great - left a battery on for the last 48 hours and see no change in battery level (whereas it would be down to zero in about 12 hours or less). The description on my work order reads "perform upgrade for battery drain issue"

fyi
Brent Ethington is offline   Reply With Quote
Old August 25th, 2008, 03:15 PM   #13
Tourist
 
Join Date: May 2003
Location: Foster City, CA
Posts: 3
Dropped off my camera a week ago and they fixed the battery drain issue, aligned the lens and upgraded the firmware to 1.11!
Wilson Chan is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 08:11 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network