EX3 Rental: Costly lesson

EX3 Rental: Costly lesson · June 19th, 2009, 06:08 PM

Today I got my EX3 back from a local rental house who rented it out for a day....and when I looked it over.. I saw that the cheek pad was broken off. They told me that the end client would cover it and they, the rental house, are sure that it would not cost that much to replace it.

What bugs me is that the rental client said nothing about the damage when they brought the camera back this morning. After they left, the rental manager looked over the camera and saw the damage...then called the client at once and they told him: "we were hoping you would not notice it"....but since its all plastic, it should not cost that much and we will pay for it".....let us know the price". They have closed for the day.

Well, Sony strike's back again..as I called Sony Parts and to my surprise, that little plastic cheek pad is $115.37.......

So the moral of the story.....

1)"be careful what you break, especially if its a Sony part"
2)"be truthful about what you break, as when Monday morning comes...the surprise they are getting....is the bill for the part...."

HTH

Chris Clifton · June 21st, 2009, 12:52 PM

I've paid for my cameras many times over with rentals to local, knowledgeable cameramen. I only rent to out-of-towners if I'm on the shoot as AC or sound or downloader. And I sleep well at night with replacement insurance through NPPA.org, which every camera owner should have whether you rent it out or not. Peace of mind goes a long way. By the way, EX3's fetch $375/day in Texas.

Jason Davenport · June 21st, 2009, 09:57 PM

whoops..................

Leonard Levy · June 22nd, 2009, 12:28 AM

1. Don't rent to people unless they are insured.

2. The response of the rental client in this case is unpardonably sleazy. "we hoped you wouldn't notice." Having run the rental department of a reputable company in San Francisco, that kind of answer would have gotten them an earful from me and I would have refused to rent to them in the future.

There is something called ethics.

Dean Sensui · June 22nd, 2009, 04:31 AM

In general too many people fail to look at the situation from the other end and ask themselves, "What if that was my equipment and someone returned it in that condition?"

When I rent 4WD vehicles, I take care to not get the paint scratched and take it easy on the sharp rocks. There are those who will say, "It's just a rental," and let it get trashed. But I'll rinse off the dust before returning the SUV. Because I want to be able to come back and rent from them again.

Brian Luce · June 24th, 2009, 07:33 PM

EX3 is $375/day in Santa Barbara CA.

June 21st, 2009, 12:52 PM	#16
Chris Clifton New Boot Join Date: Feb 2008 Location: Houston, Texas Posts: 21	Rental income I've paid for my cameras many times over with rentals to local, knowledgeable cameramen. I only rent to out-of-towners if I'm on the shoot as AC or sound or downloader. And I sleep well at night with replacement insurance through NPPA.org, which every camera owner should have whether you rent it out or not. Peace of mind goes a long way. By the way, EX3's fetch $375/day in Texas.

June 22nd, 2009, 04:31 AM	#19
Dean Sensui Trustee Join Date: Oct 2001 Location: Honolulu, HI Posts: 1,387	In general too many people fail to look at the situation from the other end and ask themselves, "What if that was my equipment and someone returned it in that condition?" When I rent 4WD vehicles, I take care to not get the paint scratched and take it easy on the sharp rocks. There are those who will say, "It's just a rental," and let it get trashed. But I'll rinse off the dust before returning the SUV. Because I want to be able to come back and rent from them again. __________________ Dean Sensui Exec Producer, Hawaii Goes Fishing

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

June 21st, 2009, 09:57 PM	#17
Jason Davenport Regular Crew Join Date: Sep 2008 Location: Dallas, TX Posts: 131	whoops..................

June 22nd, 2009, 12:28 AM	#18
Leonard Levy Major Player Join Date: Feb 2006 Location: San Rafael, CA Posts: 902	1. Don't rent to people unless they are insured. 2. The response of the rental client in this case is unpardonably sleazy. "we hoped you wouldn't notice." Having run the rental department of a reputable company in San Francisco, that kind of answer would have gotten them an earful from me and I would have refused to rent to them in the future. There is something called ethics.

June 24th, 2009, 07:33 PM	#20
Brian Luce Trustee Join Date: Jan 2006 Posts: 1,473	EX3 is $375/day in Santa Barbara CA.