Vignette problem - Page 38 at DVinfo.net

Go Back   DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Sony XDCAM EX Pro Handhelds
Sony PMW-300, PXW-X200, PXW-X180 (back to EX3 & EX1) recording to SxS flash memory.


Reply
 
Thread Tools Search this Thread
Old March 4th, 2008, 08:45 AM   #556
Major Player
 
Join Date: Nov 2007
Location: Los Angeles, CA
Posts: 498
Dennis, I don't think the serial numbers are sequential like that. The first digit seems to be some sort of region or series code and the rest of the digits are the actual serial number.

For example 200,001 was built before 110,000.

1xxxxx seems to be for the US cameras and it could be that after 10,000 they got it fixed. I am not sure that I've seen any complaints from anyone with the last 5 digits over 10,000. Anyone?
Eric Pascarelli is offline   Reply With Quote
Old March 4th, 2008, 09:07 AM   #557
Major Player
 
Join Date: Jan 2008
Location: Chicago, IL
Posts: 206
Quote:
Originally Posted by Eric Pascarelli View Post
Dennis, I don't think the serial numbers are sequential like that. The first digit seems to be some sort of region or series code and the rest of the digits are the actual serial number.

For example 200,001 was built before 110,000.

1xxxxx seems to be for the US cameras and it could be that after 10,000 they got it fixed. I am not sure that I've seen any complaints from anyone with the last 5 digits over 10,000. Anyone?

I agree with you but thats what he said and I was confused. Also, I dont think I have heard of anyone with the last 5 digits being over 3,000. I may be wrong
Dennis Joseph is offline   Reply With Quote
Old March 4th, 2008, 09:29 AM   #558
Inner Circle
 
Join Date: Aug 2006
Location: Poland
Posts: 4,086
Are you sure about the 6-digit numbers? Mine is 0400653 (7 digits); do you mean that Sony says anything above 0,110,000 is OK (or should it read 1,100,000?)

If it's the former, it's simply not true. If the latter, than how many did they sell already?!!
__________________
Sony PXW-FS7 | DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive
Piotr Wozniacki is offline   Reply With Quote
Old March 4th, 2008, 10:10 AM   #559
Major Player
 
Join Date: Jan 2008
Location: Chicago, IL
Posts: 206
Quote:
Originally Posted by Piotr Wozniacki View Post
Are you sure about the 6-digit numbers? Mine is 0400653 (7 digits); do you mean that Sony says anything above 0,110,000 is OK (or should it read 1,100,000?)

If it's the former, it's simply not true. If the latter, than how many did they sell already?!!
Very confusing indeed. I think you guys should start calling Sony directly and lettign them know of this issue because the more they are aware the more they will do something. Here is the number to get in touch with the department that is handeling this situation> 1-800-883-6817 and then press 252
. They will be able to give you more answers
Dennis Joseph is offline   Reply With Quote
Old March 4th, 2008, 11:00 AM   #560
Major Player
 
Join Date: Mar 2007
Location: Norfolk, UK
Posts: 627
I'm furious at the moment so probably shouldn't post right now but I have to vent some steam.

Sony are basically saying that although they can see the problem in my example footage they could not replicate it when testing my camera so will not do anything further until I can provide evidence that a problem exists!

What other evidence can I provide?

I feel like I'm being treated as a liar now, man I really thought dealing with Sony was going to be different to this.

Paul.
__________________
Blog: www.pauljoy.com
Company: www.videotrader.co.uk
Paul Joy is offline   Reply With Quote
Old March 4th, 2008, 11:02 AM   #561
Major Player
 
Join Date: Jan 2008
Location: Chicago, IL
Posts: 206
Quote:
Originally Posted by Paul Joy View Post
I'm furious at the moment so probably shouldn't post right now but I have to vent some steam.

Sony are basically saying that although they can see the problem in my example footage they could not replicate it when testing my camera so will not do anything further until I can provide evidence that a problem exists!

What other evidence can I provide?

I feel like I'm being treated as a liar now, man I really thought dealing with Sony was going to be different to this.

Paul.
It's funny because when I told the guy over at Sony that people are still having issues with vignetting with the newer serial numbers his response was "No they're not".
Dennis Joseph is offline   Reply With Quote
Old March 4th, 2008, 11:04 AM   #562
Trustee
 
Join Date: Aug 2006
Location: London UK
Posts: 1,939
I spoke to Phil Myers Paul and he says can you go to Basingstoke to replicate the problem with their engineers present as they are stumped. I know it's a long way...
__________________
Philip Bloom
Cinematographer, Director, Filmmaker www.philipbloom.net
Phil Bloom is offline   Reply With Quote
Old March 4th, 2008, 11:07 AM   #563
Regular Crew
 
Join Date: Feb 2008
Location: Austria
Posts: 122
maybe their new policy is: "if we cant fix it, we just deny that there is a problem" ?
Paul, your situation makes me furious as well, knowing my camera is still at their repair shop and there is a huge probability that it will be returned with even more problems then before...

Crappy customer service!!!
Gerald Loidl is offline   Reply With Quote
Old March 4th, 2008, 11:18 AM   #564
Major Player
 
Join Date: Mar 2007
Location: Norfolk, UK
Posts: 627
Quote:
Originally Posted by Phil Bloom View Post
Paul, have you spoken to Phil Myers?
Yes, it's Phil who just let me know.
__________________
Blog: www.pauljoy.com
Company: www.videotrader.co.uk

Last edited by Paul Joy; March 4th, 2008 at 11:51 AM.
Paul Joy is offline   Reply With Quote
Old March 4th, 2008, 11:33 AM   #565
Major Player
 
Join Date: Mar 2007
Location: Norfolk, UK
Posts: 627
Quote:
Originally Posted by Phil Bloom View Post
I spoke to Phil Myers Paul and he says can you go to Basingstoke to replicate the problem with their engineers present as they are stumped. I know it's a long way...
Edit:
I don't like to air private emails on forums so I have removed this response.

I think I'll take a chill pill and deal with this later. Sorry for venting.
__________________
Blog: www.pauljoy.com
Company: www.videotrader.co.uk
Paul Joy is offline   Reply With Quote
Old March 4th, 2008, 11:41 AM   #566
Major Player
 
Join Date: Feb 2008
Location: Cardiff, Wales, UK
Posts: 410
This may seem a silly suggestion but can you take the 'unit of unmerchantable quality' route and get a new camera?
Bruce Rawlings is offline   Reply With Quote
Old March 4th, 2008, 12:45 PM   #567
Major Player
 
Join Date: Mar 2006
Location: Las Vegas, NV United States
Posts: 361
To the West Coasters,

Been devouring this thread and there still seems to be issues with the vignette, backfocus, and ND. And just recently, Phil Bloom talked to his Sony rep in the UK and their engineers are willing to have a camera owner come in and demonstrate some of the problems their having with the EX1, which the engineers can't seem to replicate in the shop.

So, Phil Bloom has some Sony clout obviously - he's earned it as well. Maybe his rep knows someone at Sony San Jose,CA that will allow someone here the same courtesy. You could demonstrate the issues with vignette, the backfocus, the ND, etc...

I know SW airlines offers roundtrips routinely from major SW Cities from $79 and $99 airfares. That and a rental car... seems like a small investment when there's $7000 already on the line. Probably get your camera fixed and the information hopefully will get back to Sony Japan.

Lonnie
__________________
Lonnie Bell
mamas boy productions
Las Vegas, NV

Last edited by Lonnie Bell; March 4th, 2008 at 02:24 PM.
Lonnie Bell is offline   Reply With Quote
Old March 4th, 2008, 12:55 PM   #568
Major Player
 
Join Date: Mar 2006
Location: Las Vegas, NV United States
Posts: 361
Piotr,
If Eric's serial number theory is correct, he's stating your in Region 4, and yours is the 653 camera out of that batch.
__________________
Lonnie Bell
mamas boy productions
Las Vegas, NV
Lonnie Bell is offline   Reply With Quote
Old March 4th, 2008, 02:14 PM   #569
Major Player
 
Join Date: Jan 2008
Location: Chicago, IL
Posts: 206
Does anyone here have a unit from North america with the last 5 digits over 5,000. B&H currently has units that are allready at 6,000+.
Dennis Joseph is offline   Reply With Quote
Old March 7th, 2008, 09:36 AM   #570
Regular Crew
 
Join Date: Feb 2008
Location: Austria
Posts: 122
Screenshots - Backfocus problem

I thought I could post a screenshot how terrible the focus problem on my loaner camera is.

The first picture was done with ND1 ON at f1,9. I zoomed in, focused near the infinity mark and zoomed out:

The second picture:
the same procedure and settings as above but when at wide, I turned the focus to the 0,8 meter stop.

Ive got some feedback from other EX1 owners from a german forum who have the exactly same problem! Im still shocked that Sony would deliver such bad cameras.
Attached Thumbnails
Vignette problem-nd1-f1komma9unendlich.jpg   Vignette problem-f1komma9nd1-08m.jpg  

Gerald Loidl is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Sony XAVC / XDCAM / NXCAM / AVCHD / HDV / DV Camera Systems > Sony XDCAM EX Pro Handhelds

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 06:08 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network