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Sony XDCAM EX Pro Handhelds
Sony PMW-300, PXW-X200, PXW-X180 (back to EX3 & EX1) recording to SxS flash memory.


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Old December 17th, 2007, 02:47 PM   #31
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Quote:
Originally Posted by Robert Musiello View Post
Hey Bill
This might be resolved...
I purchased my camera from B&H
I just got off the phone with B&H Sony Rep...

Great! Thanks Bob
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Old December 17th, 2007, 03:20 PM   #32
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Thank you Bob for getting the fire started. My dealer was willing to post-date the invoice, but hopefully, that will not be necessary now.
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Old December 17th, 2007, 09:16 PM   #33
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Well you could just call the company you purchased it from, explain the situation... they issue an RMA number, then sell the camera back to you
at zero cost and you get a new invoice with the new date to send to Sony.

Or you just use white out and fix it yourself.. :-)
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Old December 31st, 2007, 02:46 PM   #34
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Has anyone in the U.S. received their complimentary 8GB SxS card yet? I sent the paper work with accompaigning materials about 2 weeks ago and have not got it yet.
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Old December 31st, 2007, 03:47 PM   #35
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Rebate states 6-8 weeks for delivery I believe.
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Old January 3rd, 2008, 01:54 AM   #36
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I mailed in all the rebate materials on 12/17 via return receipt (so that I could get an acknowledgment that my materials were received). I received the confirmation card back saying that the rebate handlers had received my materials on 12/26. I called them on 12/31 and spoke to a very nice person who told me that even though they may have my materials in-house, it may take them several weeks to enter the info into the system so that the rebate could even be tracked. I didn't think to ask if that meant that it would then take an additional 6-8 weeks before I received the SxS card.
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Old January 10th, 2008, 04:47 PM   #37
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Rebate processor for SxS offer *still* not honoring early adoptors

Quote:
Originally Posted by Robert Musiello View Post
Hey Bill
This might be resolved...
I purchased my camera from B&H
I just got off the phone with B&H Sony Rep... I explained everthing to him and I explained the concerns of the dvinfo community...
He was very upset and stated that he would straighten it out... he called me back 10 min later left a voicemail and sent an email here is a copy of the email:

Hi Bob,

I just confirm with our marketing department that all purchases of PMW-EX1 until March 31, 2008 will be eligible for the second SxS card after completing the online survey, regardless if it was purchased in Oct or November. My marketing department is on the phone right now getting this fixed.

Thanks,
Jim

Also on the voicemail he states not to worry and to extend this to the dvinfo
community...

So this should work out ok.... I'm saving all communication...
Bob
I also purchased my EX1 from B&H before Dec 1st (but it was delivered on Dec 5th) and I just received a notice from the rebate processing company stating that I am ineligible for the SxS card rebate since my purchase was outside the dates of the offer. Who did you speak with at B&H? Apparently the rebate processor still hasn't gotten the word about this.

thanks,
mike
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Old January 10th, 2008, 04:58 PM   #38
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I just got this email from Sony. I called them and was told that because I preordered the camera in OCTOBER, that I was ineligible. This after the Sony marketing department told me that ALL cameras purchased from introduction are eligible.

So they shifted the eligibility dates fo us early adopters, but only shifted them from Dec 1 to November 1. I am sure we will get this resolved, but it is immensely frustrating.

My dealer tells me he is working on it.





Dear ERIC PASCARELLI:

Thank you for your recent submission for the 070573B - PMW-EX 1 SxS Memory Card Offer. We have reviewed
your claim and require additional information in order to process the claim:

Purchase date on sales receipt does not fall within program dates.

Please submit the missing or corrected information, along with this email, to:
Sony Rewards Program
c/o Customer Care Department
PO Box 100517 - DDQ
White Bear Lake, MN 55110-0517
Your response must be postmarked no later than 02/09/2008, in order to
be eligible for this promotion. If you have questions regarding the status of
your rebate or the requirements for resubmission, please contact us at (866) 881-1114
between 8:00 A.M. and 7:00 P.M. Central Time, Monday through Friday. Please
allow 4-6 weeks to process your resubmission. To check the status of your
resubmitted claim, please visit www.rebate-zone.com/sonyb2b. Your Claim ID is 12345678.
If you have a membership on the website, just login to check the status of your claim.
Sincerely,
Sony Program Headquarters
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Old January 10th, 2008, 05:24 PM   #39
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I just got the same email....
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Old January 10th, 2008, 05:32 PM   #40
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Smoking gun

I wrote to my contact at B&H to ask him to help straighten this out. I also sent an email to Sony's rebate processor stating that the official Sony web site said (in Oct 07) and still says to this day the following:

Quote:
Online survey – customers purchasing PMWEX1 from authorized
resellers in USA from now until March 31, 2008 will receive a
second 8GB SxS card at no additional charge or cash equivalent
by completing the online survey posted by Sony.
Note the wording: "from now until March 31, 2008". The official Sony site does not specify a starting date for this rebate offer.

I also wrote Sony's professional products division (via their web form) asking for their help in resolving this.
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Old January 10th, 2008, 05:32 PM   #41
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I told the supervisor Tracy (at x267), who said she could do nothing for me, because she was only the rebate administrator and had no control of the dates (understood) that she might be getting quite a few calls on this topic. Perhaps call her (please be courteous) and maybe we can encourage her to check with whomever at Sony deals with them to correct the date.

Here's hoping my dealer resolves this soon, otherwise.

Last edited by Eric Pascarelli; January 10th, 2008 at 06:36 PM.
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Old January 10th, 2008, 07:16 PM   #42
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i live a half hour or so from white bear lake where the rebates are sent. any chance i could just drive over there and walk away with a sxs??

:)
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Old January 11th, 2008, 03:16 PM   #43
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My contact at B&H wrote me back today with the following:

Quote:
I have an email out to Sony regarding your situation. As soon as I hear from them, I will contact you. Thanks for your patience.
Still no reply from either the rebate processor or Sony Professional Products customer service.

If I don't hear something soon, I'm just going to fake up a receipt and send it to the rebate processor. This whole situation is ridiculous given the amount of money this camera costs. We're not talking about a $10 rebate on an iPod here.
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Old January 11th, 2008, 03:32 PM   #44
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I ordered my cam from abelcine in NY in the middle oft October... arrived late November..... and here's the email I received from Sony yesterday ( 1-10-08 )

Claim ID: #########

Dear CHRIS WITZKE:

Thank you for your recent submission for the Sony 070573B - PMW-EX 1 SxS Memory Card Offer. We have received
your submission and it is valid. We are now processing your claim.
Please allow up to 8 weeks to receive your premium item.
If you would like to check the status of your claim online, please refer
to www.rebate-zone.com/SonyB2B. Your Claim ID number is #######.
If you have a membership on the website, just login to check the status of your claim.
Thank you for purchasing Sony products. We appreciate having you as our customer and look forward to serving you for years to come.
Now we invite you to register your new product at http://productregistration.sony.com.
This is an automatically generated email that is unable to accommodate replies.
Please be aware that you have not been added to an email list.

Sony Rebate Center
Customer Care
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Old January 11th, 2008, 03:43 PM   #45
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Ah, but what did the "Order Date" say on the receipt? It might have been listed as being in November, which the rebate processor is now accepting. My "order date" was in October, although the deliver date was in early December.
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DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

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(888) 700-4416
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Austin, TX

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