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Sony XDCAM EX Pro Handhelds
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Old January 16th, 2008, 12:47 AM   #61
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Just one more reason to buy Panasonic.......LOL
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Old January 16th, 2008, 08:44 AM   #62
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I received the valid claim notice last thursday. Nearly a week ago. When I checked on line it showed it was valid an being processed.

Today I check and it shows "Claim not found."

Are they truly and completely incompetent. Maybe we should collectively bill them for time wasted.
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Old January 16th, 2008, 08:50 AM   #63
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I'm thinking "class action suit"
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Old January 16th, 2008, 09:31 AM   #64
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Just called the "rebate zone" and re-affirmed the number off the box which they actually have in hand. The person said that the serial was coming up "out of the range" of qualified serial numbers but that they would look into it.

I am to check back in 7-10 days...

I told them to expect more calls.. they said I am the first to complain!


Chuck
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Old January 16th, 2008, 09:34 AM   #65
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Same for me - "Claim Not Found"
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Old January 16th, 2008, 09:39 AM   #66
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Originally Posted by Kit Hannah View Post
Just one more reason to buy Panasonic.......LOL
or buy it somewhere other than the US... :-)
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Old January 16th, 2008, 09:43 AM   #67
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Here's the latest nonsense:

I just called the rebate center and they told me that my serial number was not valid. I asked them what was wrong with the serial number, because, since Sony confirmed that all cameras since product introduction are eligible for the rebate, it was clearly a typo or data problem rather than an actual invalid serial number.

She told me that only cameras with serial numbers 100231 through 101697 are eligible for the rebate.

Huh?

I'll get back with my dealer...again.
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Old January 16th, 2008, 09:53 AM   #68
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thanks Eric. I was just about to call (yesterday they wouldn't tell me what the issue was with the serial #).

Agree that a call to the dealer is in order...

Brent

update: just called B&H and they gave me the name of the guy at Sony that they deal with directly. I called and left a message for him.
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Old January 16th, 2008, 10:30 AM   #69
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I just got off the phone and it was apparent that a few of you had already done some groundwork <g>. 1st tier told me they were "looking into it", before I could even tell her about the problem. 2nd tier recited the company line and to check back in 7 to 10 days. I am now awaiting a call from 3rd tier supervisors "within the next 24-48 hours" for a better explanation, but I don't have high expectations. During the purchase-date screw-up, 3rd tier gave me no better answers than 1st tier.

Well, at least most of you actually have the camera. Mine has been out for warranty repair going on 8 days now. With any luck, I'll have it back today or tomorrow.
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Old January 16th, 2008, 10:33 AM   #70
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Originally Posted by Bill Heslip View Post
I...

Well, at least most of you actually have the camera. Mine has been out for warranty repair going on 8 days now. With any luck, I'll have it back today or tomorrow.
Bill - took me almost 2 weeks (13 days door to door) to get mine back...
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Old January 16th, 2008, 10:35 AM   #71
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Survey?

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Originally Posted by Chuck Wall View Post
Hi all
Since the "survey" wasn't all that detailed they could have just supplied the card in the box to begin with.
Very frustrating.
Where did you find the survey? The Sony "survey link" takes me to the rebate processor's page, and I have never been able to find a survey.

mike
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Old January 16th, 2008, 10:45 AM   #72
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Bill - took me almost 2 weeks (13 days door to door) to get mine back...
Thanks, Brent. I don't want to hijack this thread, but were you provided any details about the work performed, or receive any notification of shipment before it arrived?
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Old January 16th, 2008, 11:09 AM   #73
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I just got a call from a Sony rep in Chicago. My dealer had asked him to call me and he did. Very nice guy.

He apologized for all the problems - said he was aware of the serial number glitch and said that it would be handled by end of day today.
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Old January 16th, 2008, 11:14 AM   #74
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Originally Posted by Bill Heslip View Post
Thanks, Brent. I don't want to hijack this thread, but were you provided any details about the work performed, or receive any notification of shipment before it arrived?
Bill - No info/notification from Sony (for the work, the paperwork just said "upgraded and tested"). I just called the San Jose service center (phone # is on the original FedEx tracking slip) several times to check on status and ask when it was shipping back to me (they do ship it back overnight - no signature required). btw-when you call, they'll look it up by serial number, so you at least know your serial # is "valid"... :-)

Brent
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Old January 16th, 2008, 03:04 PM   #75
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Sony, No More Bologna, now Prosciutto

Just received an e-mail from my contact at Sony (the *real* Sony, not the rebate processor) who apologized and said that he's working on getting this fixed:

Quote:
Thank you for your continued support of XDCAM EX. I am so sorry this is
continuing to happen.

I'm on it, I will get this fixed!
Good job, Sony!

mike
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