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-   -   Anyone know how to contact Memory Card promo people (http://www.dvinfo.net/forum/sony-xdcam-ex-pro-handhelds/123549-anyone-know-how-contact-memory-card-promo-people.html)

John Peterson June 11th, 2008 07:03 PM

Anyone know how to contact Memory Card promo people
 
I just received an e-mail from Sony B2B Customer service indicating that they didn't receive the materials for the free 8GB SxS card for the EX1. The e-mail was dated today 6/11/08.

I sent it via certified mail on 6/4/08 The USPS website says that they received it on 6/9/08.

I tried Replying to the e-mail and a mailer daemon bounced it back to me. I looked for a phone number on the rebate form and there was none.

Does anyone know how to contact them and tell them that they did in fact receive the submission according to USPS certified mail?

Thanks,

John

Paul Chiu June 11th, 2008 07:18 PM

call sony at 866-881-1114
 
tell them your address as that is the index they use.

hope this helps.

pau;l

Andrew Hollister June 11th, 2008 07:24 PM

i received those emails for months, even after i got the 'we received your stuff' email. and even a few more after i got my 8gb card. their software sucks


link: https://www.rebate-zone.com/default....DirectID=24141

Customer Service: (866) 881-1114 or email sonyb2b@rebate-zone.com Customer Service

Patrick Williams June 11th, 2008 07:30 PM

I had also called them since I got the same e-mail. The girl I spoke to said that the e-mails were automated, and that I might still get them even after I get the card. She said don't worry unless you haven't received the confirmation e-mail a month after you mailed the form and UPC code in.

John Peterson June 11th, 2008 07:33 PM

OK.
Thanks guys.....now I don't feel so bad. Appreciate the support.

John

Brian Karr June 13th, 2008 02:13 PM

Same thing
 
I also called and was told the same as Patrick, the emails are automatically generated and dont correspond with where you are in the process. If you dont get your card in a couple months I would then call.


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