new ex1 firmware out

Paul Newman · September 4th, 2008, 09:32 AM

Thanks Steve, all good and working perfectly, shot 39 mins onto Lexar 8Gb card that cost
£40 at a London airport on Wednesday, yes it's 1080 50i sp but what the heck, this is fantastic.

Just testing how long HQ works for... records 14 mins before displaying media error, although file is fine.

Paul

Michael Jensen · September 4th, 2008, 10:09 AM

Charging for the firmware upgrade is just wrong.

Brent Ethington · September 4th, 2008, 10:34 AM

Quote:

Originally Posted by Steve Shovlar

I went from 1.02 to 1.10, and then put on 1.11 with no problems. When you put on 1.10 continue straight away to 1.11. If you check your firmware after 1.10 it will still show 1.02.

While it's possible to install 1.10 and move right to 1.11, the instructions do say to reset the camera after installing 1.10 and then install 1.11. no clue as to whether there really is a difference between the 2 methods...

Jurgen Taghon · September 4th, 2008, 10:38 AM

i did it with a reset between the 2 and everything works fine now
Yes even in ecuador we use the fabules xdcam EX1

greetings jurgen

Steven Thomas · September 6th, 2008, 06:21 AM

Quote:

Originally Posted by Michael Jensen

Charging for the firmware upgrade is just wrong.

Especially when East coast US does not charge, but West coast does?

Tom Vaughan · September 6th, 2008, 03:33 PM

Just received my new EX1 from B&H yesterday. I'm happy to report it shipped with the new firmware.

Dean Lines · September 9th, 2008, 10:15 AM

well... Reading this thread had me kind of nervous about being charged for the upgrade, so I contacted Prime Support. I have to say, I couldn't be happier about the service.

I contacted them on the Friday afternoon. They dropped the box off for me on the Monday morning and picked up the camera later that afternoon. Seven days later, first thing Monday morning and the camera was back to me. They fixed the battery drain issue. Upgraded the firmware and did a "complete function check" which was "all to spec".

Camera is back now and working fine.

Im in Manchester in the UK and the camera was sent to Sony in South Wales for those who are interested.

Paul Kellett · September 9th, 2008, 10:46 AM

Dean, do you have contact details for sony in south wales ?
That's about 1 hour's drive from where i live, i'd like to try and "book my camera in" and just take it there and wait, even if it means waiting outsie in my van for a few hours, i'd rather do that then let the camera get shipped around with a courier.

And was the upgrade free of charge ?

Paul.

Jurgen Taghon · September 9th, 2008, 10:57 AM

Hello guys,

Yesterday i had a presentation from Sony Latin America, and they told me that the firmware upgrade for the ex cameras will be free in this continent.

Dean Lines · September 9th, 2008, 04:13 PM

Hey Paul. The upgrade/shipping/(ups) was all completely free. I guess it all comes as part of the two year prime support I got with the camera.

Im afraid I don't know where abouts Sony is based in south wales. But I'm sure if you called Prime Support they could tell you if what you want to do is doable or not.

The guy I spoke to seemed eager to help in any way he could. He even rang me this afternoon to double check I was happy with the camera/service and not to hesitate to call him back if I had any other issues.

Paul Kellett · September 10th, 2008, 03:04 AM

I've found sony in south wales, according to the website it's the only factory outside of Japan which assembles sony HD camera's.
The factory is only 1 hours drive from my house so i'm going to ring them and see if i can book my camera in for a firmware upgrade, i'd rather sit outside in my van for a whole day than post my camera off for a trip round the country with a courier and then get it back a week later.
Paul.

Bruce Rawlings · September 10th, 2008, 12:28 PM

Sony South Wales is a first class facility. I took a Z1 in and the service was second to none. Years ago I filmed Mr Morita the founder of Sony opening the factory with the Queen.

Noah Yuan-Vogel · September 10th, 2008, 01:31 PM

i tried calling the sony support and as expected they said that i definitely would have to pay them $100 to get the upgrade even though i bought my camera when the 1.11 firmware was available. when i mentioned that there was information online saying it would be possible to do this upgrade by oneself using any computer he said it would void the warranty. this is all a bit of a pain. i guess ill take it up with my vendor since i specifically asked them if it would come with the latest firmware when i ordered it. of course i ordered my camera literally the same week that reports of 1.11 firmware started showing up so it is likely my vendor didnt even know about the new firmware.

what do you think i should do? i am definitely into the idea that i could record to other kinds of flash media...

Steven Thomas · September 10th, 2008, 02:34 PM

This seems crazy...
What's to say the software was not upgraded by another authorized Sony service.

Looking at my packing lists when I've had any work done, it's not very descriptive (not itemized) and lists all work done as upgrade.

Hanno Klein · September 10th, 2008, 04:02 PM

That is crazy...

How can you loose your warranty if you download a firmware from an official public sony site? There was no information of loosing your warranty.

No way...

September 4th, 2008, 09:32 AM	#106
Paul Newman Major Player Join Date: Nov 2007 Location: Agua Blanca Ibiza Posts: 305	Thanks Steve, all good and working perfectly, shot 39 mins onto Lexar 8Gb card that cost £40 at a London airport on Wednesday, yes it's 1080 50i sp but what the heck, this is fantastic. Just testing how long HQ works for... records 14 mins before displaying media error, although file is fine. Paul __________________ Another Sunny Day in Ibiza

September 9th, 2008, 10:46 AM	#113
Paul Kellett Trustee Join Date: Nov 2007 Location: Bristol UK Posts: 1,273	Dean, do you have contact details for sony in south wales ? That's about 1 hour's drive from where i live, i'd like to try and "book my camera in" and just take it there and wait, even if it means waiting outsie in my van for a few hours, i'd rather do that then let the camera get shipped around with a courier. And was the upgrade free of charge ? Paul. __________________ Round 2 GH5,FZ2000 Last edited by Paul Kellett; September 9th, 2008 at 10:48 AM. Reason: .

September 10th, 2008, 03:04 AM	#116
Paul Kellett Trustee Join Date: Nov 2007 Location: Bristol UK Posts: 1,273	I've found sony in south wales, according to the website it's the only factory outside of Japan which assembles sony HD camera's. The factory is only 1 hours drive from my house so i'm going to ring them and see if i can book my camera in for a firmware upgrade, i'd rather sit outside in my van for a whole day than post my camera off for a trip round the country with a courier and then get it back a week later. Paul. __________________ Round 2 GH5,FZ2000

September 4th, 2008, 10:09 AM	#107
Michael Jensen New Boot Join Date: Apr 2008 Location: Dallas, TX Posts: 5	Charging for the firmware upgrade is just wrong.

September 4th, 2008, 10:38 AM	#109
Jurgen Taghon Regular Crew Join Date: May 2008 Location: Quito Ecuador Posts: 37	i did it with a reset between the 2 and everything works fine now Yes even in ecuador we use the fabules xdcam EX1 greetings jurgen

September 6th, 2008, 03:33 PM	#111
Tom Vaughan Regular Crew Join Date: Aug 2006 Location: Los Gatos, CA Posts: 70	Just received my new EX1 from B&H yesterday. I'm happy to report it shipped with the new firmware.

September 9th, 2008, 10:15 AM	#112
Dean Lines New Boot Join Date: Jan 2008 Location: Manchester, England Posts: 15	well... Reading this thread had me kind of nervous about being charged for the upgrade, so I contacted Prime Support. I have to say, I couldn't be happier about the service. I contacted them on the Friday afternoon. They dropped the box off for me on the Monday morning and picked up the camera later that afternoon. Seven days later, first thing Monday morning and the camera was back to me. They fixed the battery drain issue. Upgraded the firmware and did a "complete function check" which was "all to spec". Camera is back now and working fine. Im in Manchester in the UK and the camera was sent to Sony in South Wales for those who are interested.

September 9th, 2008, 10:57 AM	#114
Jurgen Taghon Regular Crew Join Date: May 2008 Location: Quito Ecuador Posts: 37	Hello guys, Yesterday i had a presentation from Sony Latin America, and they told me that the firmware upgrade for the ex cameras will be free in this continent.

September 9th, 2008, 04:13 PM	#115
Dean Lines New Boot Join Date: Jan 2008 Location: Manchester, England Posts: 15	Hey Paul. The upgrade/shipping/(ups) was all completely free. I guess it all comes as part of the two year prime support I got with the camera. Im afraid I don't know where abouts Sony is based in south wales. But I'm sure if you called Prime Support they could tell you if what you want to do is doable or not. The guy I spoke to seemed eager to help in any way he could. He even rang me this afternoon to double check I was happy with the camera/service and not to hesitate to call him back if I had any other issues.

September 10th, 2008, 12:28 PM	#117
Bruce Rawlings Major Player Join Date: Feb 2008 Location: Cardiff, Wales, UK Posts: 410	Sony South Wales is a first class facility. I took a Z1 in and the service was second to none. Years ago I filmed Mr Morita the founder of Sony opening the factory with the Queen.

September 10th, 2008, 01:31 PM	#118
Noah Yuan-Vogel Major Player Join Date: Dec 2004 Location: New York City Posts: 613	i tried calling the sony support and as expected they said that i definitely would have to pay them $100 to get the upgrade even though i bought my camera when the 1.11 firmware was available. when i mentioned that there was information online saying it would be possible to do this upgrade by oneself using any computer he said it would void the warranty. this is all a bit of a pain. i guess ill take it up with my vendor since i specifically asked them if it would come with the latest firmware when i ordered it. of course i ordered my camera literally the same week that reports of 1.11 firmware started showing up so it is likely my vendor didnt even know about the new firmware. what do you think i should do? i am definitely into the idea that i could record to other kinds of flash media...

September 10th, 2008, 02:34 PM	#119
Steven Thomas Trustee Join Date: Sep 2005 Location: Gilbert, AZ Posts: 1,896	This seems crazy... What's to say the software was not upgraded by another authorized Sony service. Looking at my packing lists when I've had any work done, it's not very descriptive (not itemized) and lists all work done as upgrade.

September 10th, 2008, 04:02 PM	#120
Hanno Klein New Boot Join Date: Sep 2008 Location: Cologne Posts: 19	That is crazy... How can you loose your warranty if you download a firmware from an official public sony site? There was no information of loosing your warranty. No way...