Originally Posted by Phil Hanna
Sorry, I have not followed this link like I should have. The question was if I got the camera back yet. Yes and no. I got the camera back from Sony and the battery issue and a few other items were repaired/replaced. Unfortunately, there was an audio problem that was created with the selector switches during a change out of the back cover (stencil issue).
I called Sony that day and got immediate, first-class service. The issue was Sony's and they overnighted the camera back to New Jersey and gave it top priority. I just got off the phone and the camera was shipped out yesterday and I will have it Monday. I think it is important to let you all know that Sony does care about its customers and certainly proved that in my case.
Wow, Phil. I can't believe that they STILL can't do this service properly. They did the same darn thing to mine when they replaced the back plate.....jammed the audio selector switch rendering it useless. Had to do the same overnight return shipment. This was done by the San Jose repair facility.