Good Experience with Prime Support so far... - Page 2 at

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Sony XDCAM EX Pro Handhelds
Sony PMW-300, PXW-X200, PXW-X180 (back to EX3 & EX1) recording to SxS flash memory.

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Old November 26th, 2008, 03:52 AM   #16
Inner Circle
Join Date: Aug 2006
Location: Poland
Posts: 4,079
OK, so to summarize my experience with Prime Support, here is a couple o facts.

The did not attach any list of what has been actually done to my camera, but after I emailed them, I go the list - and I'm impressed! Apart from the obvious things (like replacing the camera body panels), it seems they replaced the lens (probably for my ND filter sticking problem that I had brought to their attention).

But that's not the end - they replaced my (lost) SDI rubber cap, the USB socket that was damaged, and even the grip belt (the latter I have no idea why).

All in all, it looks like they knew what they were doing, and did it remarkably well. Thank you, Sony Prime Support! Both thumbs up (but please, in the future at least close the lens hood barn doors for shipment :))
Sony PXW-FS7 | DaVinci Resolve Studio; Magix Vegas Pro; i7-5960X CPU; 64 GB RAM; 2x GTX 1080 8GB GPU; Decklink 4K Extreme 12G; 4x 3TB WD Black in RAID 0; 1TB M.2 NVMe cache drive
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