Vortex Sony EX3 DVDs

Simon Wyndham · February 26th, 2009, 08:07 AM

Not trying to sound funny Vincent, but it does strike me as odd that you are complaining about an extra £15 for customs duty, but are prepared to just let the money go to charity (where no doubt it will all be spent on managers wages rather than going towards actually helping anyone).

Vincent Oliver · February 26th, 2009, 08:24 AM

Actually in total it is £29.04, and it’s a point of principal. I do not want to cause Doug anymore embarrassment, nor do I want to spend my time haggling over money.

Like Doug, I also withdraw from this thread and consider the matter closed.

Vincent Oliver · February 26th, 2009, 09:20 AM

The matter has been resolved now.

Thank you Vortex.

Mark David Williams · February 26th, 2009, 09:42 AM

I think the charges added on by the courier are illegal.

Piotr Wozniacki · February 26th, 2009, 09:55 AM

Quote:

Originally Posted by Vincent Oliver

Thanks for your reply Doug,

Actually it is £15.54 for Customs duty (vat) and £13.50 for delivery. I know this is beyond your control, but after having paid $22 for delivery I am not prepared to pay again for the same.

I wish you the best of luck with your fine products and if you get a UK distribution on this DVD then I will buy it.

Don't worry about a refund, just donate my money to a charity of your choice

On the EU borders, two charges may be added on top the value of any import from outside UE:

- duty
- VAT

So, Oliver, I guess of the two components you mention, one is the import duty and the other is the UK VAT - not delivery.

I might be wrong, though...

Vincent Oliver · February 26th, 2009, 10:02 AM

Quote:

Originally Posted by Piotr Wozniacki

So, Oliver, I guess of the two components you mention, one is the import duty and the other is the UK VAT - not delivery.

I might be wrong, though...

Yes, you are wrong, one is VAT, the other is Parcelforce clearance fee.

Eric A Robinson · April 22nd, 2009, 09:41 AM

I have just ordered the EX3 training DVD from Vortex. While I was aware of the charges up front there is no getting away from it that UK based customers are getting a bit of a raw deal. Now I am not blaming Vortex, well I suppose I am in a way, it just the situation as is. However what they could do, and I know this has been mentioned in this thread before, is to make it available, as other content providers do, through itunes or as a straight download. This gets around the whole problem of delivery charges. Just think of the carbon footprint of the said DVD. Come on Vortex and others who plan to market such items, the days of sending non-physical stuff by mail is no longer feasible. I don't mind paying taxes its what makes schools and hospitals work but what I do mind is manufactures not taking these global factors into consideration.

A not so famous famous scotsman named Patrick Geddes once said around 100 years ago "think global act local", a term that has been repeated by many, we need more people to follow this advice.

Now how far have I strayed fro the original point...I think I need to go lie down.

Craig Seeman · April 22nd, 2009, 11:24 AM

I'm seeing a few of the "training DVD" companies are getting away entirely from DVDs and going to download.

There are some issues with that though. Sometimes, the DVD can give you a critical quality improvement given the data rate and that might be important when looking at EX video (although it's heavily compressed either way).

Some people don't have the broadband speed for what would be a huge download but Europe, in general, has much faster speeds that USA (but there are many exceptions).

The economics can get quite tricky considering some of these companies (like Vortex for example) are very small and this increases the complexity of sales.

Some companies offer either DVD or download but for others it may well mean having to charge more which negates the benefit of no shipping cost.

Attila Cser · April 23rd, 2009, 03:06 PM

I found the Vortex Sony EX3 on Amazon but surprise surprise " Warranty issues and manufacturer restrictions prevent us from shipping " to Finland.
They have it on sale for 99$ and shipping is usually really great.
I'm frequently buying DVD titles from them but that will not be the case with Vortex Sony EX3 as I'm ( Europeans) forced to buy it from Vortex direct where no download options are available ( surely they don't have a technology making that possible)
so the hardcore good old rip off postal fee and price over hundred and twenty bucks are available.

Vortex Sony EX3 is no doubt, great, but it's clear that the good old market customs are pulling the threats with that: MONOPOLIST position. You have a great product without competition, so sell it the way you want and charge as much you think people will give.

Throughout DV info net forums I think real knowledge is changing minds and it's free of charge. I'm glad about being part of this community.
This naturally doesn't mean that Vortex should give their stuff free.

February 26th, 2009, 08:24 AM	#77
Vincent Oliver Trustee Join Date: Sep 2004 Location: Chislehurst, London Posts: 1,724	Actually in total it is £29.04, and it’s a point of principal. I do not want to cause Doug anymore embarrassment, nor do I want to spend my time haggling over money. Like Doug, I also withdraw from this thread and consider the matter closed. __________________ Eyes are a deaf man’s ears. Ears are a blind man’s eyes

February 26th, 2009, 09:20 AM	#78
Vincent Oliver Trustee Join Date: Sep 2004 Location: Chislehurst, London Posts: 1,724	The matter has been resolved now. Thank you Vortex. __________________ Eyes are a deaf man’s ears. Ears are a blind man’s eyes

April 22nd, 2009, 09:41 AM	#82
Eric A Robinson Regular Crew Join Date: Jan 2005 Location: Edinburgh, Scotland Posts: 82	my two cents, if only I have just ordered the EX3 training DVD from Vortex. While I was aware of the charges up front there is no getting away from it that UK based customers are getting a bit of a raw deal. Now I am not blaming Vortex, well I suppose I am in a way, it just the situation as is. However what they could do, and I know this has been mentioned in this thread before, is to make it available, as other content providers do, through itunes or as a straight download. This gets around the whole problem of delivery charges. Just think of the carbon footprint of the said DVD. Come on Vortex and others who plan to market such items, the days of sending non-physical stuff by mail is no longer feasible. I don't mind paying taxes its what makes schools and hospitals work but what I do mind is manufactures not taking these global factors into consideration. A not so famous famous scotsman named Patrick Geddes once said around 100 years ago "think global act local", a term that has been repeated by many, we need more people to follow this advice. Now how far have I strayed fro the original point...I think I need to go lie down.

April 23rd, 2009, 03:06 PM	#84
Attila Cser Regular Crew Join Date: Nov 2003 Location: Helsinki-Finland Posts: 65	I found the Vortex Sony EX3 on Amazon but surprise surprise " Warranty issues and manufacturer restrictions prevent us from shipping " to Finland. They have it on sale for 99$ and shipping is usually really great. I'm frequently buying DVD titles from them but that will not be the case with Vortex Sony EX3 as I'm ( Europeans) forced to buy it from Vortex direct where no download options are available ( surely they don't have a technology making that possible) so the hardcore good old rip off postal fee and price over hundred and twenty bucks are available. Vortex Sony EX3 is no doubt, great, but it's clear that the good old market customs are pulling the threats with that: MONOPOLIST position. You have a great product without competition, so sell it the way you want and charge as much you think people will give. Throughout DV info net forums I think real knowledge is changing minds and it's free of charge. I'm glad about being part of this community. This naturally doesn't mean that Vortex should give their stuff free. __________________ Atti

February 26th, 2009, 08:07 AM	#76
Simon Wyndham Trustee Join Date: Dec 2003 Location: Malvern UK Posts: 1,931	Not trying to sound funny Vincent, but it does strike me as odd that you are complaining about an extra £15 for customs duty, but are prepared to just let the money go to charity (where no doubt it will all be spent on managers wages rather than going towards actually helping anyone).

February 26th, 2009, 09:42 AM	#79
Mark David Williams Major Player Join Date: Dec 2007 Location: Hertfordshire UK Posts: 414	I think the charges added on by the courier are illegal.

April 22nd, 2009, 11:24 AM	#83
Craig Seeman Inner Circle Join Date: Feb 2004 Location: Brooklyn, NY, USA Posts: 3,841	I'm seeing a few of the "training DVD" companies are getting away entirely from DVDs and going to download. There are some issues with that though. Sometimes, the DVD can give you a critical quality improvement given the data rate and that might be important when looking at EX video (although it's heavily compressed either way). Some people don't have the broadband speed for what would be a huge download but Europe, in general, has much faster speeds that USA (but there are many exceptions). The economics can get quite tricky considering some of these companies (like Vortex for example) are very small and this increases the complexity of sales. Some companies offer either DVD or download but for others it may well mean having to charge more which negates the benefit of no shipping cost.