|
|
|
|
|
|
|||||||||
 |
|
|
Thread Tools | Search this Thread |
June 10th, 2009, 01:33 PM
|
#1 |
|
Regular Crew
Join Date: Sep 2003
Location: gloucestershire uk
Posts: 93
|
ex3 blues
Finally laid my hands on my new ex3. Got home excited. set it up. no focus - manual or auto. Powered down. restarted. Now I could adjust focus but servo would only zoom out not in. Powered down. Zoom working but focus all over the show. Back focused. Focus and zoom out - focus gone except for one point on zoom out. Likewise on zoom in. Power down. No zoom no focus. I have spent £7000 on a lemon.
|
|
|
|
June 10th, 2009, 05:16 PM
|
#2 |
|
Trustee
Join Date: Jan 2006
Location: New York, NY
Posts: 1,267
|
Take it back and get a different one. Do not let them fix it and give it back to you. If it doesn't work out of the box you are entitled to an exchange but you have to deal with it correctly and right away
|
|
|
|
|
June 10th, 2009, 09:10 PM
|
#3 |
|
Regular Crew
Join Date: Dec 2007
Location: Bangkok, Thailand
Posts: 146
|
Agreed. Get it exchanged ASAP.
|
|
|
|
|
June 10th, 2009, 09:23 PM
|
#4 |
|
Major Player
Join Date: Feb 2008
Location: California
Posts: 230
|
My first EX1 shipped with a broken viewfinder. The shop I bought it from asked if I had registered it online yet, and I said no, and they were relieved because apparently it's easier to get a new one exchanged if you haven't done any paperwork and/or registered the serial number, otherwise they usually try and 'fix' it.
|
|
|
|
|
June 10th, 2009, 10:48 PM
|
#5 |
|
Major Player
Join Date: Jun 2006
Location: Saskatchewan, Canada
Posts: 382
|
Sony is so embattled with its $1bn+ loss that it doesn't know night from day--up from down. Its customer service/focus is non-existent because it has laid off or fired the staff that might have provided you with working EX3. Your situation is truly dreadful in the most unimaginable possibilities. Demand nothing less than a fully functional EX3 or your money back! Be prepared to walk away with your money back. There is no shame in calling a lemon a lemon.
|
|
|
|
|
June 11th, 2009, 12:47 AM
|
#6 |
|
Regular Crew
Join Date: Apr 2007
Location: Singapore
Posts: 160
|
I would have open up and test the basic things like power on, zoom in & out, focusing, recording to SXS, plakback before paying the shop. Don't want to bring home a lemon and get scolding by wife.
|
|
|
|
|
June 11th, 2009, 01:21 AM
|
#7 |
|
Regular Crew
Join Date: Sep 2003
Location: gloucestershire uk
Posts: 93
|
John, how come I didn't notice you leering over my wife's shoulder? And yes, I can't believe I actually walked out of the dealer not having checked THAT camera. I had spent hours with their demo camera weeks ago.
|
|
|
|
|
June 11th, 2009, 02:51 AM
|
#8 |
|
Inner Circle
Join Date: Dec 2005
Location: Bracknell, Berkshire, UK
Posts: 4,957
|
As it's an EX3 you might want to make sure there isn't anything disrupting the connection between the lens and the camera body, such as a bit of dirt or fluff. This would give the kind of behavior you are describing.
__________________
Alister Chapman, Film-Maker/Stormchaser http://www.xdcam-user.com/alisters-blog/ My XDCAM site and blog. http://www.hurricane-rig.com |
|
|
|
|
June 11th, 2009, 02:57 AM
|
#9 |
|
Trustee
Join Date: Nov 2007
Location: Bristol UK
Posts: 1,273
|
David, did you get the camera from the main dealer local to you ?, if it's the shop i'm thinking of (begins with P) then i'm sure you'll get an exchange without too much fuss.
Me and a few of my colleagues shop there and they have a good reputation. Paul.
__________________
Round 2 GH5,FZ2000 Last edited by Paul Kellett; June 11th, 2009 at 02:58 AM. Reason: . |
|
|
|
|
June 11th, 2009, 03:04 AM
|
#10 |
|
Regular Crew
Join Date: Sep 2003
Location: gloucestershire uk
Posts: 93
|
Paul, spot on and I am hoping my experience improves, after all, as you say, reputation counts for a lot.
|
|
|
|
|
June 11th, 2009, 03:23 AM
|
#11 |
|
Trustee
Join Date: Nov 2007
Location: Bristol UK
Posts: 1,273
|
You should be ok with that shop.
Out of interest what do you shoot ? Weddings ? Nature ? Corporate stuff ? Paul.
__________________
Round 2 GH5,FZ2000 Last edited by Paul Kellett; June 11th, 2009 at 03:24 AM. Reason: . |
|
|
|
|
June 11th, 2009, 04:48 AM
|
#12 |
|
Regular Crew
Join Date: Sep 2003
Location: gloucestershire uk
Posts: 93
|
Nothing as profitable as that. I'm a long time indie doc maker. In pre-production at present on a Bovines vs Badgers TB doc. Last doc, Filmmaker Profile: David Herman, FAIR PLAY | ITVS Beyond the Box Blog
|
|
|
|
|
June 11th, 2009, 05:03 AM
|
#13 |
|
Inner Circle
Join Date: Sep 2007
Location: Cambridge UK
Posts: 2,853
|
Corporate filmmaking profitable!!!! I'm obviously not charging enough! ;-) Good luck with exchanging what looks like a dud EX3.
__________________
Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production |
|
|
|
|
June 18th, 2009, 04:06 PM
|
#14 |
|
Regular Crew
Join Date: Sep 2003
Location: gloucestershire uk
Posts: 93
|
Got my "new" exchanged ex3 today. No issues so far. A thing of beauty. With the DM shoulder support and my old tiffen steadistick, I handheld for a couple of hours today with no, wrist, arm or back fatigue. The viewfinder is a mighty blessing. This old codger is a happy bunny.
|
|
|
|
|
June 19th, 2009, 08:11 AM
|
#15 |
|
Regular Crew
Join Date: Jul 2006
Location: Brooklyn, NY
Posts: 54
|
problem is they shouldn't be selling these things to pig farmers in the first place
|
|
|
|
|
| ||||||
|
||||||
|
|
